-100
NPS
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JT3
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About JT3 Brand
JT3 provides engineering and technical support to four of the western test ranges for the U.S. Air Force.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
2.2/5
Pricing
1.7/5
Customer Service
JT3 NPS
JT3's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether JT3's customers would recommend using the product based on a scale of -100 to 100.
JT3 Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
JT3 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
Oct 2024 -100 | Oct 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JT3 Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of JT3 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JT3 Product Quality
3.2/5
JT3 has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock JT3 overall Product Quality score rated by its users and customers.
JT3 Product Information
JT3’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.jt3.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Travel
JT3 Pricing
JT3 ROI & Value For Money
2.2/5
JT3 has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock JT3 overall ROI score rated by its users and customers.
JT3 Customer Satisfaction (CSAT)
JT3 Customer Satisfaction (CSAT) Score
50 / 100
JT3 has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
JT3 Customer Service
1.7/5
JT3 has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About JT3's Customer Service
Address
821 Grier Drive, Las Vegas, NV 89119
Website
http://www.jt3.com
Phone Number
(702)967-8900
Consumer vs. Employees
JT3 scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of JT3 would recommend the brand to a friend. ENPS measures how likely JT3 employees would recommend working at JT3 to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
