-66
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
justanswer.com
Marketing or Exec? Claim Your Free Account
About justanswer.com's Brand
JustAnswer.com, the largest Q&A website that connects people to real, qualified experts.
Brand at a Glance
41%
Customer Loyalty
1.9/5
Product Quality
1.6/5
Pricing
1.6/5
Customer Service
justanswer.com NPS
justanswer.com's Net Promoter Score (NPS) is a -66 with 13% Promoters, 8% Passives, and 79% Detractors. Net Promoter Score tracks whether justanswer.com's customers would recommend using the product based on a scale of -100 to 100.
justanswer.com Overall NPS
| 13% | Promoters |
|---|---|
| 8% | Passives |
| 79% | Detractors |
justanswer.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -65 | Apr 2024 | -65 |
May 2024 -68 | May 2024 | -68 |
Jun 2024 -64 | Jun 2024 | -64 |
Jul 2024 -66 | Jul 2024 | -66 |
Aug 2024 -62 | Aug 2024 | -62 |
Oct 2024 -63 | Oct 2024 | -63 |
Dec 2024 -63 | Dec 2024 | -63 |
Jan 2025 -65 | Jan 2025 | -65 |
Apr 2025 -65 | Apr 2025 | -65 |
Jul 2025 -65 | Jul 2025 | -65 |
Oct 2025 -65 | Oct 2025 | -65 |
Mar 2026 -67 | Mar 2026 | -67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
justanswer.com NPS by Gender
Male customers rated justanswer.com's NPS 6 points higher than Female customers.
Male
-70
justanswer.com's NPS was rated -70 by Male customers on Comparably.
12%
Promoters
6%
Passives
82%
Detractors
Female
-76
justanswer.com's NPS was rated -76 by Female customers on Comparably.
6%
Promoters
12%
Passives
82%
Detractors
justanswer.com NPS by Ethnicity
justanswer.com's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -90 | Caucasian | -90 |
Other -28 | Other | -28 |
justanswer.com NPS by Age
justanswer.com's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
justanswer.com NPS by Usage
justanswer.com's NPS was rated -74 points by customers who have used justanswer.com's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -74 | Less than 1 Year | -74 |
justanswer.com Customer Reviews
Out of the 5 justanswer.com customer reviews 2 were positive and 3 were constructive. justanswer.com customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
justanswer.com Customer Loyalty
41%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
41% of justanswer.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
justanswer.com Customer Loyalty Score by Gender
Male customers rated justanswer.com's Customer Loyalty score 6% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of justanswer.com.
Male
42%
Yes
Female
36%
Yes
justanswer.com Customer Loyalty Score by Ethnicity
justanswer.com's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of justanswer.com.
29
out of 100
Caucasian
74
out of 100
Other
justanswer.com Customer Loyalty Score by Age
justanswer.com's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of justanswer.com.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
61-65 46% | 61-65 | 46% |
66+ 10% | 66+ | 10% |
justanswer.com Customer Loyalty Score by Usage
justanswer.com's Customer Loyalty score was rated 37% by customers who have used justanswer.com's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
justanswer.com Customer Loyalty Score by Industry
justanswer.com's Customer Loyalty score was rated 28% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
justanswer.com Product Quality
1.9/5
justanswer.com has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock justanswer.com's overall Product Quality score rated by its users and customers.
justanswer.com Product Information
justanswer.com’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated justanswer.com's product the highest.
- Website
- http://www.justanswer.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Consumer Services
Content
Media
Sports & Entertainment
Quick Insights into justanswer.com Product Quality
justanswer.com's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked justanswer.com's Product Quality.
Ranked justanswer.com Product Quality the Highest
Ranked justanswer.com Product Quality the Lowest
justanswer.com Product Quality Score by Gender
Male customers rated justanswer.com's Product Quality score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of justanswer.com.
Male
2.2/5
Female
1.5/5
justanswer.com Product Quality Score by Ethnicity
justanswer.com's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of justanswer.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2.8 | Other | 2.8 |
justanswer.com Product Quality Score by Age
justanswer.com's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of justanswer.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
61-65 2 | 61-65 | 2 |
66+ 1.5 | 66+ | 1.5 |
justanswer.com Product Quality Score by Usage
justanswer.com's Product Quality score was rated 1.6 stars by customers who have used justanswer.com's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
justanswer.com Product Quality Score by Industry
justanswer.com's Product Quality score was rated 1.8 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
justanswer.com Pricing
justanswer.com ROI & Value For Money
1.6/5
justanswer.com has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock justanswer.com's overall ROI score rated by its users and customers.
justanswer.com Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into justanswer.com ROI
justanswer.com's ROI score was rated highest by customers ages 18-25, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked justanswer.com's ROI score.
Ranked justanswer.com ROI the Highest
Ranked justanswer.com ROI the Lowest
justanswer.com ROI Score by Gender
Male customers rated justanswer.com's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of justanswer.com.
Male
1.8/5
Female
1.5/5
justanswer.com ROI Score by Ethnicity
justanswer.com's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of justanswer.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2.5 | Other | 2.5 |
justanswer.com ROI Score by Age
justanswer.com's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of justanswer.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.5 | 66+ | 1.5 |
justanswer.com ROI Score by Usage
justanswer.com's ROI score was rated 1.5 stars by customers who have used justanswer.com's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
justanswer.com ROI Score by Industry
justanswer.com's ROI score was rated 1.8 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
justanswer.com Customer Satisfaction (CSAT)
justanswer.com Customer Satisfaction (CSAT) Score
30 / 100
justanswer.com has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
15%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into justanswer.com Customer Satisfaction
justanswer.com's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked justanswer.com's Customer Satisfaction.
Ranked justanswer.com Customer Satisfaction the Highest
Ranked justanswer.com Customer Satisfaction the Lowest
justanswer.com Customer Satisfaction Score by Gender
justanswer.com's Customer Satisfaction score was rated 25 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of justanswer.com.
25 / 100
MaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 19% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 6% | |
Very Dissatisfied | 63% |
25 / 100
FemaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 19% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 6% | |
Very Dissatisfied | 63% |
justanswer.com Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
justanswer.com's Customer Satisfaction (CSAT) score was rated 11% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of justanswer.com.
11 / 100
Very Satisfied
0%
Satisfied
11%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
79%
CSAT according to Other
justanswer.com's Customer Satisfaction (CSAT) score was rated 57% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of justanswer.com.
57 / 100
Very Satisfied
14%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
43%
justanswer.com Customer Satisfaction Score by Age
justanswer.com's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of justanswer.com.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
justanswer.com Customer Satisfaction Score by Usage
justanswer.com's Customer Satisfaction score was rated 28 points by customers who have used justanswer.com's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
justanswer.com Customer Satisfaction Score by Industry
justanswer.com's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "justanswer.com Customer Satisfaction Score by Industry",
"text": "justanswer.com's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "justanswer.com's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}justanswer.com Customer Service
1.6/5
justanswer.com has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock justanswer.com's overall Customer Service score rated by its users and customers.
About justanswer.com's Customer Service
Address
San Francisco, CA
Website
http://www.justanswer.com
Quick Insights into justanswer.com Customer Service
justanswer.com's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked justanswer.com's Customer Service score.
Ranked justanswer.com Customer Service the Highest
Ranked justanswer.com Customer Service the Lowest
justanswer.com Customer Service Score by Gender
Female customers rated justanswer.com's Customer Service score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of justanswer.com.
Male
1.5/5
Female
1.7/5
justanswer.com Customer Service Score by Ethnicity
justanswer.com's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of justanswer.com.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2.3 | Other | 2.3 |
justanswer.com Customer Service Score by Age
justanswer.com's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of justanswer.com.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
justanswer.com Customer Service Score by Usage
justanswer.com's Customer Service score was rated 1.5 stars by customers who have used justanswer.com's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
justanswer.com Customer Service Score by Industry
justanswer.com's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
justanswer.com as an Employer
3.6/5
justanswer.com has a 3.6/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
justanswer.com scored a -66 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of justanswer.com would recommend the brand to a friend. ENPS measures how likely justanswer.com employees would recommend working at justanswer.com to a friend.
Net Promoter Score
-66
NPS Score
| 13% | Promoters |
|---|---|
| 8% | Passive |
| 79% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 40% | Promoters |
|---|---|
| 19% | Passive |
| 41% | Detractors |
