Jyve FAQs

We absolutely encourage handicapped persons to apply to become a Jyver! All potential Jyvers must meet the physical requirements of the job:

Ability to repetitively lift, carry, and position objects weighing up to 40 pounds without assistance.

Ability to repetitively push and pull objects weighing up to 40 pounds without assistance while kneeling; squatting; reaching above the head; reaching at the waist; reaching below the knees; and bending at the knees.

Ability to repetitively push and pull manual transport equipment (for example, pallet jack and hand-truck) containing product loads a minimum of 100 yards without assistance.

Ability to repetitively grasp and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination.

Ability to exert oneself physically over sustained periods of time to complete job activities.

Ability to read information in small, medium, and large print.

If you feel that you are able to meet these requirements, we encourage you to apply !

Jyve is a fast-growing Technology Merchandising company that connects brands with on-demand labor to solve the biggest problems in the consumer goods industry. In the past two years, we have been on a mission to revolutionize the CPG industry by providing infrastructure formerly only available to larger companies. We work with many of the largest brands and retailers in the world and now were in your area!

This is the Uber, Lyft, TaskRabbit type of On-Demand position that is the most important role in the Jyve organization and is responsible for maintaining product availability and merchandising products for Jyves Brand Partners. This is a perfect position for College Students, Stay At Home Moms and Dads, Experienced Merchandisers, or simply someone wanting to make additional sources of income. Or even better, make this your full-time gig!

For Jyvers: To contact Support to submit an issue, please go to My Profile in the Jyve App and tap Get Help. From there, you can tap Contact Us. You can also reach us by submitting a Support Request (the link is also at the top of every page in the Support Center).

For non-Jyvers: You can also reach us by submitting a Support Request (the link is also at the top of every page in the Support Center).

By completing the Support Request form, you help us by telling us exactly what we can help you with, and we help you by making sure that your question gets routed to the person who can best respond to you quickly! If you have any screenshots or photos of the issue, please include those as attachments in the Support Request.

Were also available 24 hours a day, 7 days a week by phone at .

Jyves are posted in the app on a regular basis! If youdon'tsee any Jyves in your area, that means another Jyver has claimed it first. Please continue to check jyves on your App and Slack as sometimes other jyvers may unclaim Jyves. Rest assured - we are working on new partnerships to launch more jobs in your area soon!

Employment verification is available only for W2 employees and not 1099 independent contractors. For independent contractors, we cannot respond to requests for job title, date of hire, rate of pay, or probability of continued employment.

As an independent contractor, you work for yourself and are accountable as a business owner to verify the income on your own business. We can provide you with a Job Breakdown Reportto help you with this.

We can also provide you with a copy of the standard Jyver job description if this is something you need or want. Please submit a support request if you would like to request this.

Jyvers are compensated weekly on Fridays for all jobs completed in the app during the previous week. For example, If you complete a Jyve on Thursday 6/1, you should receive payment via Bill.com direct deposit to your bank the following Friday on 6/9.

NOTE: Your payment may not arrive on Friday, depending on the processing time required by your bank. Please consult your bank to inquire if national holidays will delay any deposits.

As a contractor with Jyve, it is your responsibility to ensure you are protected, as you would with any other business that you owned. While Jyve does not require proof of insurance, you are responsible for managing this yourself.

There are a number of insurance companies that offer various types of independent contractor insurance. As with any financial matter, Jyve recommends you see an insurance or financial adviser on the best insurance plans for you.

Getting the right independent contractors liability insurance in place can protect you from lawsuits, mishaps and third party property damage that can devastate your business.

Normally, you will need a few different categories of coverage for complete liability protection:

General liability: The foundation of all contractor insurance coverage is a general liability policy. This coverage will provide two types of protection:

Bodily injury: Provides coverage if you or someone you employ causes injury or death to a third party during the course of work. It provides for medical care for the injured person and covers your legal defense if you are sued for damages.

Property damage: Provides coverage if you or one of your employees causes damage to property belonging to others. This includes the building or property you are working on or any third-party property.

Completed operations/product: Provides coverage in case a project you finished has an issue or causes damage. It can also extend to any products you sell or distribute.

Advertising personal injury: Covers the risk of damaging another's reputation or causing a loss through slander, libel or false advertising claims.

Contract liability: This covers you in a contract dispute. It is not always included in general liability coverage so verify that you carry this coverage with your insurer.

The specific independent contractors liability insurance coverage you need will be unique to your business. There are many options and possible coverage types, so it is important to get the help of a trained professional to customize coverage to your business risks.

There are lots of online resource guides for you to refer to as well, including:

The U.S. Small Business Administration

The National Federation of Independent Business

The IRS

Each of these will explain the different coverage options you have and give helpful tips for setting up your business in a safe and efficient way.

Currently, in order to become a Jyver, the basic requirements necessary are:

Must be 18 years of age.

Must be eligible to work in the United States.

Must provide and maintain an iPhone (running iOS 10 or later with a cellular & data plan) or an Android-based phone (running 5.0 or later with a cellular & data plan).

Ability to repetitively lift, carry, and position objects weighing up to 40 pounds without assistance.

Ability to exert oneself physically over sustained periods of time to complete job activities.

Ability to read information in small, medium, and large print.

What does it mean to be a Jyver? As a Jyver you are responsible for all the work you claim and thus we expect from Jyvers the following:

On-time response to Jyves chosen from Jyve App.

Maintain Brand product in Store racks, shelves, displays, and coolers by identifying replenishment needs; reporting on-shelf inventory levels, transporting product between backroom and display floor with manual equipment if necessary; replenishing, facing, and rotating product; building, changing, and taking down product displays; maintaining product signage; cleaning product space; and securing damaged or defective product.

Communicate Brand status and concerns to Store and Company personnel; identifying and reporting unsafe working conditions; completing company certifications; following Company and Store policies regarding backroom, display floor, replenishment, equipment, and safety; following applicable local, state, and federal laws; utilizing a mobile device to complete work activities; and operating a motor vehicle.

Represent and promote the Jyve Brand and Organization in the most exemplary way through maintaining courteous and professional relationships with store personnel.

If your Jyve account has been deactivated for a lack of activity on the platform, you may request reactivation by going to jyve.com/support and clicking " Submit a Request " on the top right corner of the page.

Under How can we help?select "I am a Jyver or want to become one".

Then when asked, What best describes the issue you are contacting us about?select "New Jyver Onboarding" then "Reactivation".

Once we receive your request, we will review your request with the Market Manager in your area for approval and will update you accordingly.

When you choose to work with us, Jyve offers an array of benefits including:

Managing your own schedule

Working as much or as little as you want

Being your own boss

Being a part of a revolution in the Technology and Merchandising sector

Working with the brands you love

As a new Jyver, you will receive an invite email from Bill.com with a custom link to Jyves account, where you can choose to:

Enter your billing information in order to receive direct deposits of your earnings

Please note, upon receiving your bill.com invite, you have 30 days to have your account will bill.com set up. During this time, you will receive a paper check, if you do not set up your bill.com account. You can expect paper checks to arrive up to a week later than expected. Using bill.com also adds a level of security to your payments that mailing checks cannot provide and allows for a shorter resolution time should there be an issue with your information.

For more information on how to set up your bill.com account see the attachment here!

Jyvers are compensated weekly for all jobs completed in the app the previous week on Fridays. For example, If you complete a Jyve on Thursday 6/1, you should receive payment the following Friday on 6/9.

Jyve does not compensate for Jyve Alongs, however, Jyversdo earn a Retention Bonus after completion of their 5th Day of Jyving.

Please consult your bank to inquire if national holidays will delay any deposits.

If you would like to update your photo, please make sure it follows these requirements below:

Landscape Photos - Make sure your photo is taken horizontally so it will format properly in the app.

Plain Background - Choose an evenly lit setting with a plain background.

Smile - Have your face fully visible (this means no hats or sunglasses) and make sure to say "cheese!" :)

Ask a friend or family member to help - We recommend having a friend stand 2-3 feet from you, taking a photo where your shoulders and the top of your head are clearly in the frame.

Submit your photo - In the Jyve App, simply go to My Profile -> Get Help -> Contact us. Tap the red plus sign in the upper right-hand corner to attach your photo!

In order to Claim Jyves you must be connected to wifi OR use your phones data.

To claim a Jyve:

Open the Jyve app

Navigate to the day you want to claim Jyves for, using the calendar widget

Select a Jyve

Tap Claim

Ifyou'venever worked as a freelance contractor before, you will need to make some adjustments for taxes.

As a freelance contractor, the business(s) or individual(s) that you work for (in this case, Jyve) do not withhold taxes from the money they pay you. However, you do still need to pay taxes on that money. This means that you should be setting aside a portion of each paycheck to pay your taxes at the end of the year. If you dont, you may find you owe a hefty sum of money.

How much you pay in federal and state income tax will vary based on your income and what state you live in, but there are lots of resources online for figuring out what that percentage should be. For example, here is one of many useful calculators for determining federal income tax: http://www.moneychimp.com/features/tax_brackets.htm

Note: If your earnings as an independent contractor for Jyve exceed $600 for a given year, you will receive a 1099 tax document from Jyve (usually in late January of the following year) which documents your earnings. 1099 information is also reported to the IRS and state tax authorities according to law. If you earn less than $600 with Jyve, you will not receive a 1099 from us, but you are still responsible for reporting income.

As always, please contact your tax advisor for professional advice regarding your taxes.

Please find a copy of the Jyver Terms of Service here.

If you forget your password, you can reset it yourself from the login screen. Just enter an email to receive the reset link from, and then open the link from your phone.

Jyvers can update/change their bank information directly in bill.com under their account. To update the info please follow the steps here: https://support.bill.com/hc/en-us/articles/204377995-How-to-change-the-bank-account-for-online-payments

For more information on how to set up your direct deposit please click here: https://drive.google.com/open?id=1TWk9djbUkUEhEKxIsn3JDCB8N3HF68QQ

If you have any further issues with your bank account, please contact Bill.com support for help here

https://support.bill.com/hc/en-us