53
NPS
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Kangarootime
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About Kangarootime's Brand
Kangarootime is a software platform for connecting families to childcare providers.
Brand at a Glance
10%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3/5
Customer Service
Kangarootime NPS
Kangarootime's Net Promoter Score (NPS) is a 53 with 71% Promoters, 11% Passives, and 18% Detractors. Net Promoter Score tracks whether Kangarootime's customers would recommend using the product based on a scale of -100 to 100.
Kangarootime Overall NPS
| 71% | Promoters |
|---|---|
| 11% | Passives |
| 18% | Detractors |
Kangarootime NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 58 | Aug 2020 | 58 |
Sep 2021 60 | Sep 2021 | 60 |
Apr 2022 53 | Apr 2022 | 53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kangarootime NPS by Usage
Kangarootime's NPS was rated the highest by customers who have used Kangarootime's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
1 to 2 Years 73 | 1 to 2 Years | 73 |
Kangarootime Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Kangarootime users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kangarootime Product Quality
3.7/5
Kangarootime has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Kangarootime's overall Product Quality score rated by its users and customers.
Kangarootime Product Information
Kangarootime serves markets in the United States. Kangarootime supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Kangarootime’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.kangarootime.com
- Company Size
- 1-10 Employees
Industry
Tech
Languages Supported
English
Product Type
Child Care Software
Daycare Software
Kangarootime Pricing
Kangarootime ROI & Value For Money
3.4/5
Kangarootime has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Kangarootime's overall ROI score rated by its users and customers.
Kangarootime Pricing Plans
Kangarootime has a pricing structure that accommodates small, medium, and large businesses. Starting from $350/month, Kangarootime uses a subscription model. For the users that are not ready to commit yet, Kangarootime also offers a free trial.
Who Uses Kangarootime?
Small Businesses
Medium Businesses
Large Enterprises
Kangarootime Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kangarootime Customer Service
3/5
Kangarootime has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Kangarootime's overall Customer Service score rated by its users and customers.
About Kangarootime's Customer Service
Address
Los Angeles, CA
Website
http://www.kangarootime.com
Kangarootime as an Employer
2.6/5
Kangarootime has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Kangarootime scored a 53 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Kangarootime would recommend the brand to a friend. ENPS measures how likely Kangarootime employees would recommend working at Kangarootime to a friend.
Net Promoter Score
53
NPS Score
| 71% | Promoters |
|---|---|
| 11% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
