-100
NPS
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Kaspien
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About Kaspien's Brand
At Kaspien, our mission is to accelerate growth for brands on today’s leading online marketplaces, such as Amazon, Walmart, and Target. Through our one-stop shop platform of connected software and tech-enabled services, we boost sales, increase traffic, optimize logistics, protect our customers' brands, and provide better insights. Our platform is the most comprehensive and customizable marketplace growth and optimization platform in the market.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Kaspien NPS
Kaspien's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Kaspien's customers would recommend using the product based on a scale of -100 to 100.
Kaspien Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Kaspien NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Dec 2023 -100 | Dec 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kaspien Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Kaspien users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kaspien Product Quality
1.5/5
Kaspien has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kaspien's overall Product Quality score rated by its users and customers.
Kaspien Product Information
Kaspien’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.kaspien.com/
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
SaaS
Kaspien Pricing
Kaspien ROI & Value For Money
1.5/5
Kaspien has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kaspien's overall ROI score rated by its users and customers.
Kaspien Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kaspien Customer Service
1.5/5
Kaspien has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kaspien's overall Customer Service score rated by its users and customers.
About Kaspien's Customer Service
Address
2818 N Sullivan Rd, Spokane, WA 99216
Website
https://www.kaspien.com/
Phone Number
855.300.2710
Kaspien's Social Links
Kaspien as an Employer
2.8/5
Kaspien has a 2.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Kaspien scored a -100 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Kaspien would recommend the brand to a friend. ENPS measures how likely Kaspien employees would recommend working at Kaspien to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
