Keller Williams Realty FAQs

When you are on a team and collaborating on an Opportunity, we wanted to give you a way to communicate through the system. You also might need to communicate about the Opportunity, with someone on the team who is not assigned to the Opportunity. With Opportunity Discussions, you have the ability to leave messages, reply, tag specific team members (even if they are not assigned to the Opportunity), and pin or favorite important messages. You will then have the ability to access all of your Opportunity Discussions, on the All Discussions page, even if the Opportunity has been closed, lost, or archived.

Click here to learn how to access the All Discussions page.

To learn how to utilize Discussions within an Opportunity, follow the steps below:

Access

1.Log in to https://agent.kw.com with your Keller Williams login credentials.

2.Click theOpportunities icon,, on the left sidebar.

3. From the Opportunities Dashboard, click on thephase, where your Opportunity is located, then click on theOpportunity Title.

4. Once in the Opportunity, click Discussion, at the top right of the page.

If you are missing a form or you just need to add a custom form, you can create a template that you can send for signatures and completion. With the Keller Williams/DocuSign integration, we are mainly using the Rooms side of DocuSign, but to create templates, we will need to switch to the eSignature side:

Access

1. If you are in DocuSign Rooms (white background), click on your profile picture, at the top right of the page, and select Switch to eSignature from the drop-down (If you see a blue banner at the top of the page, skip to step 2).

Click here

2. At the top of the DocuSign eSignature Dashboard, click Templates.

Create

To learn more about templates and how to create them, click here.

Edit

To learn how to edit templates that you have created, click here.

Use Templates

To use templates in the KW version of DocuSign, you will first need to go to a specific Room that is tied to an Opportunity and create an Envelope to send for signatures.

to learn how to create an Envelope.

1. On the Envelope Details page, in the Add Documents to the Envelope section, click Use A Template.

2.In the Select Templates pop-up, select either My Templates(if you created the template) orShared with Me (if you want to use a template that your Market Center created), on the left side of the page, check the box next to the template you want to use, then click Add Selected.

MailChimp recently announced changes to their free email product. This may result in Command users experiencing limited functionality or incurring a charge while using Email Campaigns and sending offers.

To learn how to disconnect your MailChimp account, to ensure that no emails are sent from Command using MailChimp, click here.

In Command, you now have the ability to easily create and send a one-off email newsletter to your contacts. Keep in mind that you will be responsible for sending the newsletter on a reoccurring basis.

You can use the Tasks applet to make sure you are aware of when the newsletter will need to be created and sent.

Click here to learn how to create a task.

To learn how to send a monthly newsletter campaign, follow the steps below:

1. Log in to https://agent.kw.com.

2. Click theCampaigns icon, click here, on the left side of the page.

3. Click Create a New Campaign, at the top right of the page.

4. Select Email.

5. At the top of the page, enter your campaign name and select your campaign goal.

Campaign Name - Enter the name of the marketing campaign in this field.

Campaign Goal- Set the campaign goal by clicking the drop-down and selecting one of the options.

6. Select the email account this email campaign will be sent from.

Select Account - The email address associated with your MailChimp account will auto-populate in this field. If you have multiple MailChimp accounts, you will select the preferred account in this drop-down. To learn how to connect to applications like MailChimp, .

7. Select a Recipient List, from the corresponding drop-down. This is who will receive the campaign.

If you don't have a Recipient List, click Add List, fill out the form, save the list, and it will appear in the Recipient List drop-down.

8. Enter the name of the sender and the email address that will receive the replies in the corresponding fields.

9. Enter the subject line for the email campaign. This field has an 80 character limit.

10. Click Apply Design.

11. Select the one of the Newsletter Style Templates.

12. Enter your desired information in all required fields. As you complete the fields, that information will populate into the preview. Your Marketing Profile will auto-populate the footer, agent photo, and DBA logo but you can still edit that information if you'd like. Click Apply Design when finished.

13. Click Send when you're ready to send the monthly newsletter. You may also click Save as Draft and come back to the campaign later.

14. Click Send Now to confirm.

15. You can view all of your email campaigns in the Emails tab of Campaigns.

With Agent Sites in Command, you will be able to build a highly personalized and engaging website for your clients to interact with. In addition to that - your Agent Site will be completely integrated into Command for seamless lead capturing, instant follow-ups with leads and contacts, tracking those interactions, and seeing what listings your clients might be interested in. You also have the ability to create standalone landing pages, not attached to your website, for any purpose you want.

Click here to access Command Agent Site FAQs.

To learn more about Agent Sites in Command, use the resources below:

Use the flowchart shown below to prepare for the Agent Site transition. Click here, to download it.

click here

1. Complete the Kelle Guide

The Sites Kelle Guide walks you step-by-step through the creation and launch of your new website. Within the Kelle Guide you will be able to transfer your sub-domain from Placester to Command.

If you chose to use a paid Placester site, but then decided to utilize the Command Agent Site instead, you must complete the Agent Sites Kelle Guide to generate your new site.

Kelle Guide Considerations

When entering phone numbers in the Kelle Guide, the system will auto-format these, do not enter any spaces or special characters.

If the Marketing Profile Information section, of the Agent Sites Kelle Guide, will not save properly and you have completed every required field, try re-uploading the profile picture.

When inputting a URL or web address in the Kelle Guide, ensure that you add "https://" to the beginning of the address (e.g. https://www.facebook.com/).

Custom Domains

If you have a custom domain you can work with your domain provider and configure your domain to forward to your new agent site. For example: www.jessica.com -> jessica.kw.com

Here are links to these steps for some notable domain providers, if your custom domain provider is not on this list you should be able to easily find the steps for your specific domain provider by going to their direct website.

GoDaddy.com

Google.com

Hover.com

Website Analytics

If you use Facebook Pixel or Google Analytics to track website traffic and usage, you have the ability to add these tracking IDs to your Command Marketing Profile, which will then start tracking traffic to your website and any standalone landing pages you have created and shared.

Click here to learn how to add these tracking IDs.

2.Create Custom Pages for Your Site

You have the ability to add custom pages to your site, which you will build through the Sites applet in Command. There is a growing list of widgets, that make it easy to build the page layout and fill in with relevant content.

To learn how to create a custom site page, click here.

To learn how to create a Meet the Team page (teams only) for your site, click here.

3. Customize Your Agent Site Navigation

Once you create custom pages for your site, you will need to use Agent Site Settings to activate the page, customize the SEO settings, and add it to your site navigation. This is also how you will reorder the pages that appear on your site.

To learn how to customize your Agent Site navigation and manage your site pages, click here.

4. Create Saved Searches

Once your Command Agent Site is live, you can create a Saved Search for any of your contacts. With Saved Searches, you can set a range of search criteria, for an area your client is interested in, and the system will automatically send an email to your client whenever there is a new or updated listing in the area that meets that criteria.

To learn how to create a Saved Search for your clients, .

Communication is key to your business. Our partnership with Twilio enables agents to send text messages to contacts through Command, using a phone number they provide, while Command automatically tracks all of it and Kelle sends notifications of responses.

To view Twilio's FAQ page and Help Center, click here.

To learn how to either connect an existing Twilio account, or create and connect an account, follow the steps below:

1. Log in to http://agent.kw.com with your Keller Williams login credentials.

2. At the top right of the page, click yourName, then selectSettingsfrom the drop-down.

click here

3. On the Connected Apps page, find the Productivity section and click Connect Account, to the right of Twilio.

Connect an Existing Account

1. At the top of the account creation form, click Login, next to where it says "Already have an account?"

2. Enter your Twilio login credentials and click Login.

3. The next page will show you your Twilio Account SID number, click View Project.

This will take you back to Command Settings, with your Twilio account connected.

Create and Connect an Account

1. Complete the account creation page, then click Authorize.

Be sure to review Twilio's Terms of Service ( click here ) and Pricing (), before you create an account.

This will take you back to Command Settings, with your Twilio account connected.

Agents can help build Kelle by using the application and providing valuable feedback to improve it. Users can send feedback directly through Kelle.

To learn how to submit feedback with Kelle, follow these steps:

1. Log in to Kelle.

2. Click More.

3. On the next screen, click Submit Feedback.

4. A form will appear:

Select your rating.

Type in your feedback.

Attach any screenshots that are relevant to the feedback.

Click Submit when you are ready to send your feedback. There will be a confirmation message that appears indicating the feedback was submitted.

Before you configure your Facebook marketing campaign, you need to have completed the "Create New Campaign" page and selected Facebook as an ad channel. Click here to learn how to complete the"Create New Campaign" page.

Add a Listing

Campaigns is connected to the KWLS. If you have selected "Advertise Listing" as your goal, you can add a listing to your social ad campaign. If you chose another goal you can move on to the next section.

Click Add a Listing.

Search for the property you want to feature. You can use the search tools such as the address search and filters at the top right of the search page to narrow your results.

ClickSelectonce you found your desired property. This will load the listing details and photos into the form, for you to utilize in the ad. click here

If you need to change the property, click Change Listing and the listing panel will reappear.

Ad Text

This information will be displayed to your audience when they are viewing your ad.

Click Configure, fill out the information in each field, and click Save Ad Text when you are finished.

Headline

You can enter your headline in this field.

Main Copy

The "Main Copy"field will be automatically entered with information from the KWLS listing. You can edit this information.

Description

You can either enter your own description or you can use a generated description by clicking

Use Suggestion. You can also change the generated descriptions by clicking Shuffle.

The character limit for the "Headline" field is 100.

The character limit for the "Main Copy" field is 250.

The character limit for the "Description" field is 250.

Ad Media

You can either use a single image, single video, or multiple images for your campaign - up to six.

Click Configure, select the type of Ad Media you want to use, and then click "Select Media for this Campaign".

Select your image and click Preview & Crop Image.

Set your crop parameters and click SaveImage.

Click Save Media when finished. You can also re-crop the image, change the image, or delete the image. You may also add multiple images to a post by clicking Add More.

All listing photos in social ads will have a DBA logo automatically added to the photo which will be pulled from your Marketing Profile. If you need to access your DBA logo, click the "Click Here" link and you will be able to find and download your DBA logo. You can remove the DBA logo by clicking the X icon and replace it.

Brokerage and listing attributions will be automatically added to all listing photos also.

You can have your ownership statement added to the listing photo as well, but it is not required.

Facebook

The Facebook content section is where you will choose the Facebook profile and business page the ad will be published on. You will also select the ad type and ad content as well as selecting if you would like to use advanced targeting.

Pages

Click Configure and select the page that will display the ad from the corresponding drop-down.

Destination

Select the destination for people viewing the ad, select the Button Call-to Action Label, and enter a follow-up destination URL or click Choose Site to select a Site Page from the drop-down.

Button Call-to-Action Label- Facebook has a few options to choose from for your link button. You will make the selection from that drop-down.

Follow- up Destination URL- This is the website your audience will be taken to. You can use your own site or you can also select a Site Page you've created by clickingChoose Siteand a drop-down menu of your Landing Pages will appear.

You must create your Facebook Business Page, before you can create a Facebook or Instagram Social Ad Campaign.

Ad Targeting

You can select targeting parameter to hone in on your ideal audience or you can target your database. You may also choose both options.

Select your target audience, set your location and radius, and select or search for any interests you'd like to target as well.

Target my Database -You can specifically target your own database by selecting an audience from the "Select Audience" drop-down. If you do not have an audience, you can create an audience by clicking Create New Audience. Tolearn about targeting your database, .

Target a Custom Audience -Select theLocationandRadiusof your target audience.

You can also target by interests as well.

Ad Content

The ad content will be automatically populated based on the listing, text, and media that was selected above. However, you can choose to customize your ad content for the Facebook ad by clicking the Use Custom Content toggle.

Click Save Facebook Ad

Duration and Budget

This is where you set how long the campaign will run and the budget for the campaign.

Set your duration and budget for the ad. Click Save Duration & Budget when finished.

If you change the duration of the campaign, that will also change the daily amount spent.

If you change the total amount, that will also change the daily amount spent.

Preview Your Ad

A preview of your final ad will display in the top right. Preview your ad for accuracy before you save it. You can also view a mobile preview by clicking the drop-down and selecting the mobile option.

Save as Draft/Publish Campaign

Once you have completed and reviewed your ad, either click Save as Draft or Publish Campaign.

Once you save your ad, you can view it on the "My Marketing Campaigns" page. Both "Draft" and "Active" campaigns will display on the "Paid Ads" list.

Within Command, we are replacing the Greensheet process with the new Commissions section in an Opportunity, where agents will detail the commission disbursement for a transaction and submit this to your Market Center. To learn how to review, accept, and return a Commission request, follow the steps below:

1. Log in to https://agent.kw.com with your KW login credentials.

2. At the top of the page, click Command MC.

3.Click theOpportunities icon, click here., on the left sidebar.

4. At the top of the page, click Commission Requests.

5. Find the Commission Request in the list and click Review.

6. Review the Commission Request details. On the right of the page, under the Summary section, click either Approve or Return.

If you approved the Commission Request, the agent will see the approval within the Opportunity, and you can follow follow the procedure to import the Opportunity (Get Opportunity) into WinMORE. To learn how to import an Opportunity into WinMORE,

If you returned the Commission Request, a pop-up will appear. You must enter a reason for returning the Commission Request, then click Return Opportunity.

The agent will then see a message in the Opportunity, letting them know you returned their Commission Request and the reasons.

They will then need to resubmit the updated Commission Request, and you can repeat the process until you approve the request.

On the KW Mobile Search app, a user has to create an account on your app before any user information is captured. That being said, there is a report that will let you see how many people currently have your branded mobile app downloaded on their mobile device. To access this report, follow the steps below:

1. Log on tomykw.kw.com.

2. Fromyour myKW home page, clickReportsnext to your profile picture.

3. Hover over "Reports," then "Rankings," then clickAgent Mobile Downloads.

This will pull a report that ranks every agent in the Keller Williams system by number of downloads. The report will automatically show the number of your mobile downloads at the top of the list.

You can manually update your listings in the KWLS at any time. Before you are able to make edits in the KWLS, you must first stop the feed coming from your MLS by turning off the ListHub Enabled box:

1. From the myKW home page, hover over the "Technology" tab and choose KWLS from the drop-down.

2. Uncheck the box labeled "ListHub Enabled" in the "Single Point of Entry" section. This will stop the feed pulling from your MLS and allow you to edit the existing listing in the KWLS.

3. From the KWLS dashboard, click the All link to see all of your listings in the KWLS.

4. Choose the listing you would like to edit by clicking on its MLS number.

5. Once the listing details are pulled up, click the Edit button at the bottom of the page.

6. From the "Listing Details" page, you can edit the listing information in the KWLS.

For Instance:

Add your price change in the "Current Price" field, so that listings will be marked as "Price Reduced" on syndication sites.

Change the listing status to active, pending, pending contingent, or under contract to have the listing sent out in the feed to the various syndication sites (the expiry date must be in the future to change the listing status to one of these options).

Edit your property description, but make sure to lock your description in place so it is not overridden by the MLS feed overnight.

*Note: If the listing has automatically pulled in to the KWLS, you will not be able to edit the MLS number for that listing.

5. When you are through, click Save at the bottom of the page.

6. Click on the Images tab to add or manage your photos. When your listing pulls in to the KWLS automatically, it will bring in all of the photos you have in the MLS with the import. If you want to manually replace any photos after it pulls in, you have to keep in mind that there is a maximum of 30 photos allowed in this section. You would need to delete some photos and bring the total below 30 to add new photos. Make sure to lock the photos if you manually added in alternate photos so it is not overridden by the MLS feed overnight.

7. Click on Dashboard at the top of the page and recheck the "ListHub Enabled" box to ensure that your other listings will continue to stream over.

*Notes:

It is important to remember that if the feed from ListHub is turned back on (rechecking the ListHub Enabled box), then your listings will automatically refresh with the details pulling over from the MLS each day. This means if the manual edits are different from what is in the KWLS and you want the edits you made to syndicate out, then you will need to leave the ListHub Enabled box unchecked. This will keep the daily import from erasing the changes you made.

The "Description" field and "Photos" are the only areas that can be locked in the KWLS, so as not be overridden by the MLS feed from ListHub. Click here to learn more about locking photos and the description.

If your Market Center has purchased a KW Connector from ListHub, then ListHub will be authorized to pull listings directly from the MLS tothe KWLS. In order for this process to work, agents must make sure that they have their "ListHub Enabled" box checked on their KWLS dashboard.

Checking the ListHub Enabled box establishes the connection between the MLS and KWLS. Thiswillenablenew listings to pull in to the KWLS and current listings to stay updated with changes that are made in the MLS.

Unchecking this box breaks the connection between the MLS and the KWLS, allowingagents to manually enter/edit their listings.

*Note: Keep in mind that re-enabling ListHub on the KWLS dashboard will cause the incoming feed to automatically replace any manual edits made in the KWLS, except for the "Property Type" field, "Property Description" field, and "Images" section.Agents have the ability to lock the"Property Description" field and "Images" section to stop them from being overridden by the incoming feed. For more info on locking the description and images, click here.

In order to make sure that the ListHub Enabled box is checked please follow the steps below:

1. From the myKW home page,hover overthe Technology tab and click KWLS.

2. On the KWLS Dashboard page, you will see a box marked "Single Point of Entry." In this box, you will see your Market Center with a ListHub account and a checkbox next to it.

3. From here you can check the box to establish the connection between the MLS and the KWLS or uncheck the box to break that connection.

Listings thatare automatically pulledinto the KWLS from the MLS will update every night with a daily feed. This means that everynight, listing info isupdated in the KWLSwith what is inthe MLS.

Sometimes agents choose tolet theirlistings pull into the KWLS and then make manual edits to the listing. If agents do this and want the edits to stay in place for syndication, they might need to make sure that they keep the "ListHub Enabled" box unchecked on their KWLS dashboard, depending on the fields thatare edited.

Enabling ListHub on the KWLS dashboard will cause the incoming feed to replace any manual edits made in the KWLS, with two exceptions. The "Property Description"field and "Images" section can be locked so that manual edits are not overridden eachtime the listing info isupdated in the KWLS.

*Note: The ListHub Enabled box must be checkedor you will notsee the option to lock these fields.

To lock either of these fields, please follow the instructions below:

For the Description Field:

1. Once you havesaved youredits to the description field in the KWLS, click Dashboard at the top of the page and check the ListHub Enabledbox.

2. Click the All link on the KWLS dashboard.

3. Select the listing you just got done editing by clicking on the MLS number for the listing.

4. In the Listing Details page, scroll to the bottom and click the Edit button.

5. Check the box under the description field labeled Check box to lock the description field.

6. Click the Save button at the bottom of the page.

The description field will now be locked and will not change when the daily feed pulls into the KWLS.

For Listing Photos:

1. From the KWLS dashboard, make sure the ListHub Enabled box is checked.

2. Click the All link on the KWLS dashboard.

3. Select the desired listing by clicking on the MLS number on this list.

4. Click the Images tab, at the top of the page.

5. Check the box that says Click here to upload additional photos. This will enable you to add new photos. Leaving this box checked will prevent these photos from being replacedwith what is in the MLS by the daily import.

*Note: The KWLS can import all of the photos that are in the MLS. However, if you are adding new photos, you will only be able to have a total ofthirty photos in the KWLS.

If fewer thanthirty photos have imported from the MLS and you want to add more to the KWLS, you can do so up to thirty.

If more thanthirty photos have imported from your MLS and you want to change some of them, you will need toreduce the total number of photos to below thirty to allow room to add more.

In order for a listing to syndicate to consumer listing sites or other KW systems from the KWLS, the listing must be in Active (or pending/under contract)and Accepted status in the KWLS. If the listing is not Active and Accepted in the KWLS, then it will not show on other sites. To confirm if your listing is Active/Accepted in the KWLS, follow the steps below:

1.) Log in to mykw.kw.com.

2.) Hover over the "Technology" tab at the top of the page and select KWLS.

3.) On the KWLS dashboard, select the All link under Listings at a Glance or at the top of the page.

This will show you a list of all your listings that have been entered or updated within the last 180 days.

A listing that is both "Active" (or pending/ under contract) and "Accepted" will syndicate out.

A listing that is "Active" and "Initiated" has not been submitted for approval and will not syndicate out.

A listing that is "Active" and "Returned" has been submitted for approval, but has been returned to you by the MCA of your Market Center to be corrected. The listing will not syndicate out until you correct the information and resubmit the listing in the KWLS.

To manually add a listing to the KWLS, please follow the instructions below:

1. From the myKW home page,hover overthe "Technology" tab and choose KWLS from the drop-down list.

syndication sites

2. If your Market Center uses ListHub, you will need to uncheck the "ListHub Enabled" checkbox before you can create a listing manually in the KWLS. If not, then you can skip this step.

3. In the KWLS dashboard, click the Createa Listing link.

4. In the "Home Overview" section of the listings details page, fill out the details and information you want for your listing.

5. Click the Next button, at the bottom of the page, when you are finished with the listing details page.

6. Put in the MLS information for this listing.

*Note: If you do not have the MLS number yet, you can create a placeholder MLS number.

7. Click the Next button when you have entered the MLS number for the listing. Upload your listing photos in the next section. You can either drag and drop photo files in the upload box or click the Browse button to look up photo files from your computer.

*Note: Your listing will not be placed in accepted status and will not syndicate outif there is not at leastone photo uploaded.

8. Click the Submit for Review button when your photos have been uploaded.

Once your listing is approved, it willbe sentoutfrom the KWLS to the variousovernight.

When your listing is in the KWLS and you are ready to complete your Greensheet, you do not have to go through myTransactions to create the Greensheet and you do not have to manually enter all of the listing data into the Greensheet. You can automatically populate the listing data from the KWLS into the Greensheet by following a few easy steps:

1. Log on to mykw.kw.com.

2. Hover over "Technology" at the top of the page and chooseGreensheet from the drop-down.

3. Click Create a Greensheet.

4. Select the appropriate options from the drop-down menus. For this example, we are the listing agent and our listing has been entered into the KWLS.

5. This will take you into the KWLS; use the search to find the listing in question.

6. Click on the MLS number of the listing.

7. Scroll down to the bottom of the page, click on the Greensheet button and you will see the Greensheet load with all of the listing data pre-filled.

*Note: In order for this to work, your listing must have an expiry date that is either today's dateor in the future. You will see the button in Green if the expiry date is in the present/future and you will see it in Gray if the expiry date is in the past. If the button is Gray and you click on it, you see a message letting you know that you will not be able to create a Greensheet while the listing is expired.

Back to Menu

Along with the Market Leader CRM your eEdge account will also come with a built-in website. This website's domain is integratedwith the entire eEdge account. For most KW Agents this means it will follow theagentname.kwrealty.comstructure. For pro users, they will be able to choose a custom domain when they set up their pro account.

Find your eEdge website domain:

1. From the myKW home page, log in to your eEdge account by clicking theNew Leadslink under the "myLeads" section in the eEdge Control Panel.

Back to Menu

2. Once in the eEdge account,clickAccount,at the top right of the page and selectMy Account.

Your website domain will be displayed in the "Profile Details" section on this page in the "Website" field.

Customize your eEdge website:

1. At the top of the page, click Website and select Edit Site from the drop-down.

2. Here you will notice thethree mainsections: Website, Content, and Listing Search:

Saved changes you make in your website admin tool will instantly show on your website once refreshed. Make sure to save your changes in each section before moving on to the next.

To learn more about using the website admin tool, click here.

When you are the listing agent creating a Greensheet, your listing must be in the KWLS. When you try to create a listing Greensheet for a listing that is not in your KWLS, the system will route you to the KWLS so that you can manually enter the listing.

This can sometimes cause an issue where the "Market Center" field in the KWLS will not populate; this is caused by the ListHub Enabled checkbox not being unchecked before you create the listing. For more info on the ListHub Enabled checkbox, click here.

To create a listing Greensheet for a listing that is not already in the KWLS, follow the steps below:

1. Log on to mykw.kw.com.

2. Hover over "Technology" at the top of the page and choose Greensheet from the drop-down.

3. Click Create a Greensheet at the top of the page.

4. Select the appropriate options from the drop-down menus. For this example, we are the listing agent and our listing has not been entered into the KWLS.

5. The KWLS will open, but before creating our listing, we need to disable the ListHub Enabled checkbox. Click Dashboard at the top of the page.

6. Uncheck the ListHub Enabled checkbox.

7. Click Create a Listing at the top of the page.

8. Complete all of the required fields that have a red asterisk next to them.

9. Click Next at the bottom of the page. If you missed any fields, you will see a message letting you know.

10. Enter the MLS number for the listing in the field provided. Click Save.

11. This will take you to the Images tab, but we do not need to add any photos as this will not syndicate out to any sites. Click Details at the top of the page.

12.Scroll down to the bottom of the page, click on the Greensheet button, and you will see the Greensheet load with all of the listing data prefilled

In order for this to work, your listing must have an expiry date that is either today's dateor in the future. You will see the Greensheet button in green if the expiry date is in the present/future and you will see it in gray if the expiry date is in the past. If the button is gray and you click on it, you will see a message letting you know that you will not be able to create a Greensheet while the listing is expired.

In Command, Site Pages are the content that make up your Agent Site. You can easily create individual Site Pages and customize them with widgets that are available in the Site Pages editor.

To learn how to create a custom site page, follow the steps below:

1. Log in to https://agent.kw.com with your Keller Williams login credentials.

2. Click the Sites icon,, on the left side of the page.

3. Click Create a new Site, at the top right of the page.

4. Select the page type and click Create Page.

5.Use the Landing Page Editor to create your site page. You will see a list of widgets, on the right side of the editor, that you can drag and drop on to the page. The widgets you add to the site page will be filled with placeholder information. In the next step, you will configure these widgets to show the correct information.

6. When the page is set up the way you want, click Configure Widgets, at the bottom right of the page.

7. Each Widget you added to the template will show on the right side of thepage, and will have fields for you to complete. Complete all of the applicable fields for each widget section, clicking Save and Apply, at the bottom right of the page, as you go.

8. At the top left of the page, edit the name the page.

9. Click Save Changes when finished. Click Yes, to confirm.

10. After the page is created, you can access it through the Agent Site Pages tab.

Designs is a work-space where you can create social graphics, print materials, and emails templates. Create personalized marketing materials from scratch or from professionally designed templates. Help your brand stand out by leveraging individualized market data, so that one-to-many marketing becomes one-to-one.

To learn how to use Designs within Command, follow the steps below:

1. Log in to https://agent.kw.com with your Keller Williams login credentials.

2. ClicktheDesigns icon, click here,on the left sidebar.

Navigation

Filters - Use the filters to narrow down your list of designs, whether you want to find email, landing page, social, print, or agent site page designs.

Create Content - Clicking this icon will allow users to pick a template type and build out their own template.

To learn how to create an email marketing design, click here.

To learn how to create a social media marketing design, click here.

To learn how to create a print marketing design, .

Users can create their own customized templates in Designs and save these templates to use later. When a template is created users can add text layers, customize the content, and arrange the layouts.

To learn how to create an email template with Designs, please follow these steps:

1. Log in to https://agent.kw.com with your KW login credentials.

2. Click the Designs icon,,on the left side of the page.

3. At the bottom right of this screen, click the blue Create Content button.

4. Choose Emailthen click Next.

The "Import photos and text from a listing" checkbox does not apply to email templates, you will have the opportunity to add listing info in the editor.

5. Create the email template using the tools in the design editor.

6. After the email template has been created, you can send a test email. To send a test email, click the envelope icon and an email form will appear. Once the email form is filled out, click Send Test Email.

7. After the template has been finalized, name the template and click Save Changes.

Users can create their own customized templates in Designs and save these templates to use later. When a template is created users can add text layers, customize the content, and arrange the layouts

To learn how to create a social media marketing template with Designs, please follow these steps:

1. Log in to https://agent.kw.com with your KW login credentials.

2. ClicktheDesignsicon, here,on the left sidebar.

3. At the bottom right of this screen, click the blue Create Content button, .

4. Choose Socialthen click Next.

5. Log in to the Designs Editor with yourKW login credentials(the system should only make you do this once per day).

6. Use the filters, on the left side of the page to choose the type of template you want to create.

7.Choose a social media platform, at the top of the page. This will ensure that the template is optimized for that platform, then click on a template to start editing.

8. Name your template, then use the Design Editor to customize. To learn more about how to use the Design Editor, click here.

9. Once your template is customized you can save, download, and also share your marketing design.

Click to learn more.

Users can create their own customized templates in Designs and save these templates to use later. When a template is created users can add text layers, customize the content, and arrange the layouts

To learn how to create a print marketing template with Designs, please follow the steps below:

1. Log in to https://agent.kw.com with your KW login credentials.

2. ClicktheDesigns icon, click here,on the left sidebar.

3. At the bottom right of this screen, click the blue Create Content button, .

4.On the Create Content page, choosePrintthen clickNext.

5. Log in to the Designs Editor with your KW login credentials (the system should only make you do this once per day).

6. Choose a print type, at the top of the page. This will ensure that the template is optimized for that type.

7.Use the filters, on the left side of the page, to choose the type of template you want to create, then click on a template to start editing.

8. Name your template, then use the Design Editor to customize. To learn more about how to use the Design Editor, .

9. Once your template is customized, you have some options:

Save - automatically saves the design to your template library.

Download - downloads an image of your template to your computer, with the option of saving as a JPEG, PNG, or PDF file format.

Share - share the customized template via Facebook, Linked In, Twitter, Google Plus, or use the "Project Link" to view a template specific web page.

Done - this will take you back to Command. If you've made any edits, it will ask whether you want to save your changes before heading back to Command. If you click Save, it will automatically save the design to your template library.

Access

1. Log in toagent.kw.comwith your KW login credentials.

2. ClicktheDesignsicon, click here.,on the left sidebar.

3. At the bottom right of this screen, click the blueCreate Content button,.

4. Choose eitherSocial or Print, then clickNext.

5. Log in to the Designs Editor with yourKW login credentials(the system should only make you do this once per day).

6. Choose any template, to access the Design Editor.

Navigation

Click to access theImagespanel. The Image Panel enables you to choose from a library of images or to add your own, even pulling from your social media profiles. To learn more about the Images panel, click here.

Click to access the Text panel. From the Text panel, you can choose to add editable banners, add and utilize preloaded, Validated Text Blocks, or just add a text box. To learn more about the Text panel, click here.

Click to access the Iconspanel. The Icons panel enables you to extract PDF, PSD (Photoshop Document), or SVG (Scalable Vector Graphic) images from your computer, or to choose from a library of stock icons. To learn more about the Icons panel, click here.

Click to access the Logospanel. The Logos panel enables you to add KW logos or to add and build your own logo library. To learn more about the Logos panel, click here.

The KWLS Panelenables users to add images and listing information from their own KWLS listings. To learn how to use the KWLS panel, click here.

If you are editing a postcard or something that has multiple sides, use the Page section to switch between the multiple sides or sections of you design.

Use the Undo and Redo buttons to erase the last change you made to the design or to go forward in time and get the design back to how it was before you undid the last edit.

Click the Previous Versions button,, and a drop-down will appear that will allow you to revert back to previous saved versions of your design. This is different than using the Undo button, as this will allow you to revert back to a version you might have saved days ago, not just in the current session.

Edit your Design Title here. This section will auto-save as soon as you click outside of the title text box.

Save your design at any time. This will save your design to your template library, in Designs.

The Editor Options, will give you different options at different times, depending on what you have selected. If you do not have any elements selected in your design, this section will give you the option of drawing or adding editable shapes, adding image frames, or adding text boxes. If you have an image, logo, shape, or text box selected, this section will give you all of your editing options, such as changing color, font or opacity.

Download and Share your design. Download will give you the option of downloading a JPEG, PNG or PDF version of your design, while Sharing will allow you to share the design with Facebook, Twitter, Linked In, or Google Plus. It will also give you a live web address, for your design, that you can share via email, text, or any number of ways. To learn more about downloading and sharing your design, click here.

Use the Support button to find help articles and to reach out to the KW Support team for help. To learn more about how to get support from within Command,

Within the Design editor, the Image Panel enables users to add their own images from their social media platforms or choose from a library of stock and company images.

here.

Add - Users can add images by dragging and dropping an image into the designated section or clicking the add image button and selecting the image from their computer.

Users may also add photos from their social accounts by clicking any of the options. They will be directed to sign in to their social media account before the photos are added into the Designs editor.

Company - Users can add images by choosing from a selection of images provided by Keller Williams.

My Library - Any images you add to your asset library will be available here. To learn more about customizing your asset library, click here.

Add an Image

After the image has been selected, you can hover the image to see the options available. To add an image, hover over the icon in the panel and click the Add Image button,,click the Replace Image button,,to replace the image, and click the Remove button,, at the top right of the page, to delete.

My Library

This information pulls from your personal asset library. To learn more, click

Access

1. Log in to agent.kw.com with your KW login credentials.

2. ClicktheDesignsicon, Click here,on the left sidebar.

3. At the bottom right of this screen, click the blue Create Content button, .

4. On the Create Content page, choose eitherSocial or Print, then click Create Template.

5. Log in to the Designs Editor with yourKW login credentials(the system should only make you do this once per day).

6. At the bottom right of this page, click Add to Library.

Customize

Now that you are in the asset library, you can start customizing:

Details - add personal and company information that you will want to auto-fill in future designs (most of this information will auto-fill from your Command Marketing Profile).

Text - add validated text blocks that you will want to have available for future designs (disclaimers, tag lines, etc.).

Images - add any images that you will want to have available for future designs (headshots, team photos, backgrounds, etc.).

Logos - add the logos that you know you will use on future designs (team logos, brand icons, etc. - KW logos have already been added to the Design Editor, but your Market Center DBA logos have not. to learn how to download your Market Center DBA logo.)

Brand Kit - add any colors or fonts that you know you will want to use on future designs.

The information will auto-save as you are adding to your asset library, click the X, at the top right of the page, to close when finished.

The Text Panel enables users to add editable banners, add and utilize pre-loaded, Validated Text Blocks, or just add a text box.

To learn how to get started with the Design Editor, click here.

here

Add - Users can add text boxes to the image by clicking the preferred type of text and then entering the desired text they would like displayed on the image.

Banner - Users can choose a banner from a selection of pre-made banners to be added into the image.

Company -Users can add text by choosing from a selection provided by Keller Williams.

My Library- This information pulls from your personal asset library. To learn more, click .

Add a Text Box

Once the text box type has been selected users can then re-position the text box, adjust the size of the text, style of the text, and also the color of the text.

Within the Design editor the Icons panel enables users to extract PDF, PSD (Photoshop Document), or SVG (Scalable Vector Graphic) images from their computer, or to choose from a library of stock icons.

To learn how to get started with the Design Editor, click here.

click here

Add - Enables you to extract PDF, PSD (Photoshop Document), or SVG (Scalable Vector Graphic) images from your computer.

Stock - Choose from hundreds of stock icons that are free to use in your designs.

Company - This is where any KW provided icons, that you can use in your designs, will appear.

My Library - Any icons you add to your asset library will be available here. To learn more about customizing your asset library, .

Add an Icon

To add an icon, hover over the icon in the panel and click the Add Icon button,,click the replace icon button,,to replace the image, and click the Remove button,, at the top right of the page, to delete.

Within the Design editor, the Logos panel enables users to add KW logos or to add and build their own logo library.

To learn how to get started with the Design Editor, click here.

here

Company -Users can add logos by choosing from a selection of logos provided by Keller Williams.

My Library -Any images you add to your asset library will be available here. To learn more about customizing your asset library, click .

Add a Logo

To add a logo, hover over the icon in the panel and click theAdd Logo button,,click theReplace Logo button,,to replace the image, and click theRemove button,, at the top right of the page, to delete.

When you are finished editing your design, in the print and social marketing Design Editor, not only can you utilize the design in Command, but the editor will give you a few options as well. To learn more about how to save, download, and share your design, from within the Design Editor, follow the steps below:

Title and Save

1. At the top of the page, enter a title for your design. This field will auto-save once you click out of the box.

2. As you are working on your design, periodically click Fileat the top left of the page, then click Save which will save the design in your design library.

Download

1. Click the download button,,at the top right of the page. This will bring up some options:

Get JPEG

Adjust the quality of the download and choose to download a preview of the JPEG download.

Click Include Also, which will give you the option of downloading additional versions of the design, and to specify the pixel size of each.

Click Publish Settings, which will allow you to: publish with bleed (bleed allows you to run artwork to the edge of the page), download as a ZIP file, and download as CMYK (PDF only).

Get PNG

Adjust the quality of the download and choose to download a preview of the JPEG download.

Click Include Also, which will give you the option of downloading additional versions of the design, and to specify the pixel size of each.

Click Publish Settings, which will allow you to: publish with bleed (bleed allows you to run artwork to the edge of the page), download as a ZIP file, and download as CMYK (PDF only).

Get PDF

Choose which pages to download into the PDF.

Choose between standard and high resolution quality.

Click Publish Settings, which will allow you to: publish with bleed (bleed allows you to run artwork to the edge of the page), download as a ZIP file, and download as CMYK (PDF only).

Share

1. Click the share button,, at the top right of the page. This will allow you to share the design with your Facebook, Twitter, Linked In, or Google Plus accounts. It will also give you a live web address, for your design, that you can share via email, text, or any number of ways.

Within the Design editor, the KWLS Panel enables you to add images and listing information from your own KWLS listings, as well as pull Neighborhood Snapshot data to easily use in your design.

The listing can be searched for in several different ways:

Search by Listing Address

Search by MLS number

Search by KWLS ID

Search by Listing agent

Search by co-listing agent

When searching for Snapshots, you can search for the neighborhood you want to highlight in two ways:

Neighborhood Name

Postal Code - once you enter a postal code, you will see a list of neighborhoods within that postal code to choose from.

Listing

Once the listing is located in the search, click the Select button and a panel will appear with the listing photos and listing details.

To add a listing photo, hover over the image in the photo panel and click the Add image button,. Once the image has been selected you can edit the image, rearrange the image, duplicate the image, or remove the image. You may also use the photo as an background by clicking the Use as background button. You can also edit the background or remove it once it has been selected.

Snapshot

Once you find the neighborhood you are looking for, click on it and you will see some image options with up-to-date neighborhood data.

To add neighborhood Snapshot images, hover over the image in the photo panel and click the Add image button,. Once the image has been selected you can edit the image, rearrange the image, duplicate the image, or remove the image. You may also use the photo as an background by clicking the Use as background button. You can also edit the background or remove it once it has been selected.

A hero image is the first visual element that a users sees when they access a website and is usually front and center on the page. With Designs, you can create your own hero image using stock images that have been provided by KW.

To learn how to create a hero image, please follow these steps:

1. Log in to https://agent.kw.com with your Keller Williams login credentials.

2. ClicktheDesignsicon, Click here,on the left sidebar.

3. At the bottom right of this screen, click the blue Create Content button, .

4. Choose Social, then click Next.

5. Log in to the Designs Editor with yourKW login credentials(the system should only make you do this once per day).

6. On the left side of the page, select Agent Sites. This will ensure that the hero image template is optimized for that platform.

7. Click Site Hero Images to view the stock images provided by KW.

8. Select the Hero Image you want to use.

9. Use the Designs Editor, to edit the image anyway you want to.

To learn more about the Design Editor, click here.

10. Once you are finished, click Download to save the hero image to your computer, and then click Done.

, to learn how to add a hero image to your Agent Site.

In Designs, you are able to form a valuable impression with your clients by creating your own listing presentation using one of the templates provided by KW.

To learn how to create a listing presentation in Designs, follow the steps below:

Access

1. Log in to https://agent.kw.com with your Keller Williams login credentials

2. ClicktheDesigns icon, Click here,on the left sidebar.

3. At the bottom right of this screen, click the blueCreate Content button,.

4. ChoosePrintandclickNext.

5. Log in to the Designs Editor with yourKW login credentials(the system should only make you do this once per day).

6. Find and select theListing Presentation category, on the left side of the page, and clickUse, on the specific template you want to use.

From here you can customize the template in anyway that fulfills the needs of your client and business:

Add, Delete, and Reorder Pages

As you are creating your listing presentation, anytime you click on a page of the template that page is added to the total page count below the design. You can re-order pages, delete pages, add pages, and even duplicate pages you've already selected.

Add a page

If you need to add a blank page, click the arrow besides Pages, and then click theadd page symbol, +.

Delete a page

If you need to delete a page, click the arrow besides Pages, click the arrow besides the desired page, click the delete icon, then click Yes to confirm, and the page will be removed.

Duplicate a page

If you need to duplicate a page, click the arrow besides Pages, click the arrow besides the desired page, and click the duplicateicon.

Reorder a Page

If you need to reorder a page, click the arrow besides Pages, click and hold the desired page, and then drag and drop the page to the desired position.

8. After you have saved your listing presentationit will be added to your template library in Designs.

Click here to learn more about the Design editor.

Click here to learn how to use the KWLS panel in the Design editor.

Click here to learn how to use the text panel in the Design editor.

to learn how to save, download, and share your design.

In Designs, you now have the ability to import any PDF into the design editor. This will separate the various elements of the PDF, have you identify the fonts, and allow you to edit/save as a design in Command.

To import a PDF to create a design in Command, follow the steps below:

1. Log in toagent.kw.comwith your KW login credentials.

2. ClicktheDesignsicon, Click here,on the left sidebar.

3. At the bottom right of this screen, click the blueCreate Content button,.

4. Choose eitherSocial or Print, then clickNext.

5. Log in to the Designs Editor with yourKW login credentials(the system should only make you do this once per day).

6. Click My Designs, at the top of the page.

7. Click to browse or drag and drop the fileto start the PDF import.

When looking at yourprint and social design library, below the PDF import section, PDFs that have been imported and not edited will show with a warning icon,, at the top right of the design card. Click on the warning symbol to see what action needs to be taken prior to editing.

8. The PDF will then appear in your print and social design library below. Double click on the PDF, in the design library, to get it ready for editing.

9. First, you will need to identify the fonts on your PDF. In the pop-up, the left hand column shows what the importer has identified. Use the drop-downs on the right hand column to match with the fonts in the editor. Choosing a different font might slightly change the layout of the PDF, but you will have the ability to edit these fonts (there are more font options within the editor) and the layout of the elements in the editor.

10. Next, choose a measurement unit and click Continue.

If you are making a social graphic, you must choose PX (Pixel).

If you are making a print design, you must choose IN (Inch), MM (Millimeter), or CM (Centimeter).

11. The system will take you back to your design library. Now your PDF will ready for you to edit, double click on the PDF to start editing.

to learn how to use theprint and social design editor.

In Designs, you now have the ability to create a new social or print design from scratch. Doing this will take you to the editor and give you a blank canvas to work with, where you can utilize all of the features of the editor to create whatever design you want.

To learn how to do this, follow the steps below:

1. Log in toagent.kw.comwith your KW login credentials.

2. ClicktheDesignsicon, Click here,on the left sidebar.

3. At the bottom right of this screen, click the blueCreate Content button,.

4. Choose eitherSocial or Print, then clickNext.

5. Log in to the Designs Editor with yourKW login credentials(the system should only make you do this once per day).

6. Click My Designs, at the top of the page.

7. At the top of the page, click Start, in the "Start from blank section."

Now you will be able to use the design editor to create a new design.

to learn how to get started with the social and print design editor.

1. Log in toagent.kw.comwith your KW login credentials.

2. ClicktheDesignsicon, click here,on the left sidebar.

3. At the bottom right of this screen, click the blueCreate Content button,.

4. Choose eitherSocial or Print, then clickNext.

5. Log in to the Designs Editor with yourKW login credentials(the system should only make you do this once per day).

6. Click My Designs, at the top of the page.

You will see your social and print designs, to learn how to create folders and organize your designs.

Within your social and print design library, you now have the ability to create folders and sub-folders, where you can easily organize your designs.

To learn how to do this, follow the steps below:

Access

1. Log in toagent.kw.comwith your KW login credentials.

2. ClicktheDesignsicon,,on the left sidebar.

3. At the bottom right of this screen, click the blueCreate Content button,.

4. Choose eitherSocial or Print, then clickNext.

5. Log in to the Designs Editor with yourKW login credentials(the system should only make you do this once per day).

6. Click My Designs, at the top of the page.

Create Folders

1. Click New Folder +, on the right side of the page, above your print and social designs.

2. Name your new folder, then click OK.

Organize

Once you have created folders, you have the ability to create sub-folders. Just click in a folder and complete steps 6 and 7.

Once your folders and sub-folders are ready, click and drag your designs into folders as needed.

Using Designs in Command, you have the ability to quickly and easily create a Neighborhood Snap design, which focuses on a specific neighborhood and highlights hyper-local neighborhood data. You can create both print (flyer, door hanger, or postcard) and social (optimized for Facebook, Instagram, LinkedIn, or Twitter) versions of these designs.

To learn how to create a Neighborhood design, follow the steps below:

1. Log in toagent.kw.comwith your KW login credentials.

2. ClicktheDesignsicon, Click here,on the left sidebar.

3. At the bottom right of this screen, click the blueCreate Content button,.

4. Choose eitherSocial or Print, then clickNext.

5. Log in to the Designs Editor with yourKW login credentials(the system should only make you do this once per day).

6. Find and click on the Neighborhood Snaps category, on the left side of the page (towards the bottom of the list), choose the template type, above the template list, and click Use, on the specific template you want to use.

7. Once in the editor, click KWLS, on the left side of the page. Next click the Snapshots tab, at the top left of the page.

8. In the space provided, search for the neighborhood you want to highlight by name or zip code. Select the neighborhood and you will find the elements you need to add the up-to-date info to the design.

Click here to learn more about the social and print design editor.

to learn how to save, download, and share your marketing designs.

While we are building more integration between Designs and Campaign (coming soon), there is a specific way you need to download your postcard design, in Designs, to be able to use it in a direct mail campaign, in Campaigns.

Follow the steps below to learn how:

1. Log in to https://agent.kw.com with your KW login credentials.

2. ClicktheDesigns icon, Click here,on the left sidebar.

3. At the bottom right of this screen, click the blue Create Content button, .

4.On the Create Content page, choosePrintthen clickNext.

5. Log in to the Designs Editor with your KW login credentials (the system should only make you do this once per day).

6. Choose a category, on the left side of the page, select the Standard Postcards type, above the results, and then click Use, on the template you want to create your design from.

7. Use the editor, to customize your postcard. to learn how to use the print and social design editor.

8. Once you are done editing, now we are ready to download. Keep in mind, you will need to download twice, once for the front of the postcard and once for the back.

Use the following settings to download the front of the postcard:

You must select theGet PDF option, to download the design as a PDF file type.

Select the Current Design option.

Choose either Standard Web Quality or High Resolution Print Quality.

Open the Publish Settings section and check the box next to Use Manual Bleed.

This is necessary to ensure that the postcard is the correct size to use in Campaigns.

Click Start Download.

9. Now that you have downloaded the front of the postcard, select the second page, at the bottom of the design editor.

10. Now, use the following settings to download the back of the postcard:

You must select theGet PDF option, to download the design as a PDF file type.

Select the Current Design option.

Choose either Standard Web Quality or High Resolution Print Quality.

Open the Publish Settings section and check the box next to Use Manual Bleed.

This is necessary to ensure that the postcard is the correct size to use in Campaigns.

Click Start Download.

You will now have two, properly sized designs for your postcard, which can upload into your direct mail campaign, in Command.

Click here to learn how to create a direct mail campaign, using your own designs.

Command makes it easy to create dynamic landing pages for you to share with the public as a standalone page, or to add to your KW Agent Site.

To learn how to create a page, follow the steps below:

1. Log in to https://agent.kw.com with your Keller Williams login credentials.

2. Click the Sites icon,, on the left side of the page.

3. Click Create a new Site, at the top right of the page.

4. Select the page type and click Create Page.

5.Use the Landing Page Editor to create your landing page template. You will see a list of widgets, on the right side of the editor, that you can drag and drop on to the page. The widgets you add to the template will be filled with placeholder information. In the next step, you will configure these widgets to show the correct information.

6. When the page is set up the way you want, click Configure Widgets, at the bottom right of the page.

7. Each Widget you added to the template will show on the right side of thepage, and will have fields for you to complete. Complete all of the applicable fields for each widget section, clicking Save and Apply, at the bottom right of the page, as you go.

8. At the top left of the page, edit the name the page.

9. Click Save Landing Pageor PublishPage when finished. If you click Publish, it will create a live web page that you can then share.

You can find the web address of your new page on the Landing Pages tab of the Sites Dashboard. Once you have the web address, you can then share the page anywhere you want.

1. Log in to agent.kw.com with your KW login credentials.

2. Click the Sites icon,, on the left side of the page.

3. Click the three dots besides the desired Landing Page, and select Change URL.

4. Type in the custom URL and click Create.

Your custom URL will always start with pages.kw.com/firstname-lastname/KWUID/xxxxxxxx. You can use letters, numbers, and dashes.

If you change your first or last name that information will not update on the current Landing Page URL, but it will appear on any future Landing Page URLs.

The custom URL will update immediately after you click Create, you can then share out the new URL.

1. Log in to https://agent.kw.com with your Keller Williams login credentials.

2. Click the Sites icon click here, on the left sidebar.

Create the Meet the Team Page

3. Click on the Agent Site Pages tab and then click Create a new Site.

4. A pop window will appear. Select On My Agent Site, and click Create Page.

5. Drag and drop the Team Widget, clickConfigure Widgetand then click the check-mark besides "Team"in the widget panel.

6. Enter in the information you want displayed in the Headline and Intro Text fields.

7. After that, click the Team drop-down and select the team members that will be displayed on the Team page. Once that is done, clickSave and Apply. Your selected Team members photo and contact information will auto-populate.

In order for the team members photo and contact information to be auto-populated onto the Team page, each team member will need to complete their Marketing Profile in Command. To learn how, click here.

8. Once your team members have been added, click Save Changes.A pop-up window will appear asking if you would like to publish the page. Click Yes.

9. After the page is created, you can access it through the Agent Site Pages tab.

Once the page is created, you can link it to your Agent Site. To learn how, .

Once you complete the Command Agent Sites Kelle Guide, you can access a full preview of what your site will look like. To learn how to access your Command Agent Site Preview, follow the steps below:

You must complete theCommand Agent Sites Kelle Guide before you will be able to preview your site. Click here to learn how to set up your site using the Kelle Guide.

1. Log in to https://agent.kw.com with your Keller Williams credentials.

2. Click the Sites icon,, on the left sidebar.

3. Click Agent Site Pages, at the top of the page.

Full Site Preview

You will see the Agent Site preview link at the top of the page, click on the link to view the Site preview.

Site Page Preview

To preview a Site Page that you have created and configured, click the preview icon.

As you start creating pages for your Command Agent Site, you will then need to add those pages to your site. You might also need to remove a page from your site or change the position of a page in the site navigation. With Command, you can control all of these things in the Sites applet.

To learn how to customize your agent site navigation, follow the steps below:

Access

1. Log in to agent.kw.com with your KW login credentials.

2. Click the Sites icon,, on the left side of the page.

3. Click Agent Site Settings, at the top right of the page.

4. Click the Pages tab.

Customize

Edit Navigation

Click on any page title to edit the details.

Click and hold the six dots, to the left of any page title, to drag the page to another position in the navigation.

Click + Add Page, to add a new page to the site navigation. Use steps 4 - 9 to edit the page details.

Edit Page Details

Edit the title of the page. This will appear in the site navigation in Command and on the site itself.

Edit the URL slug for this page. In Jessica.kw.com/about-us, "about-us" is the URL slug that will display in the web address, when on this page.

Edit the SEO description of the page. Search engines show the SEO Description in the search results, and search engines will match keywords, used in a consumer search, with this description.

Once you edit the page details, click Select Page to attach a page you have created. This page is what will actually show on the site.

Click Delete to remove a page from the navigation.

Click Save Changes to save the edits you have made to the page.

Preview

Click Preview Agent Site to see a live preview of your agent site configuration.

After you have created your hero image in Command, you can then insert that image into your Agent Site.

To learn how to create promotional designs for Agent Sites, please follow the steps below:

First click here, to learn how to create a custom hero image in Command.

1. Log in to https://agent.kw.com with your Keller Williams login credentials.

2. Click the Sites icon,, on the left side of the page.

3. Click Agent Site Settings, at the top right of the page.

4. Click See Agent Sites Options

5. You will then be directed to the Kelle Guide for Agent Sites. If you haven't yet started the Kelle Guide you can click Get Started and claim your subdomain.

6. Once you are done, click Save and Continue to proceed to the Style and Theme section of the Kelle

Guide.

7. Underneath the "Upload a Homepage Hero Image" section, click Upload.

8. You can either drag and drop the image, or click the upload icon to browse your computer files.

9. Once your image has been selected you can crop the image if needed. When complete, click Set Image.

You can also replace the image by clicking the picture icon,, or delete the image by clicking the trash can icon,.

10. After your hero image is set, you can click Preview to see how the image will look on your site.

11. Once you are complete, click Save and Continue.

If you have completed the Kelle Guide before, continue through the rest of the Kelle Guide and click Save and Continueas you go. If you have not completed the Kelle Guide, be sure to finish it while saving your progress until it has been completed.

Whether you need to create and manage your Command Agent Site or a standalone landing page, the Sites applet is where you will do this. To learn more about navigating the Sites applet in Command, use the resource below:

Access

1. Log in to https://agent.kw.com with your Keller Williams credentials.

2. Click the Sites icon, Click here, on the left sidebar.

To learn how to set up your Command Agent Site, click here.

Navigation

You can access your different types of pages through these three tabs:

Landing Pages: these are standalone landing pages you create, that are not a part of your Command Agent Site.

To learn how to create a standalone landing page, click here.

Agent Site Pages: these are pages you create specifically for your Command Agent Site. We are building a library of dynamic widgets, such as a Meet the Team page and Testimonials page, that you can use to enhance your website.

To learn how to create a custom site page, click here.

Neighborhood Pages: these are the Individualized Neighborhood Snapshot landing pages you are generating for each of your clients.

To learn how to create a Neighborhood Snapshot landing page for your contacts, click here.

You will manage your agent site through the Agent Site Settings.

To learn how to customize your Agent Site navigation through Agent Site Settings, click here.

You will click the Create a new Site button to create either a standalone landing page, or a page for your agent site.

Click here to learn how to create a standalone landing page.

to learn how to create a custom page for your Command Agent Site.

As you are sharing your Command Agent Site and standalone landing pages, you might want to track visitors and usage using Facebook Pixel or Google Analytics. You have the ability to add these tracking IDs and you will be able to get analytics for any page hosted by Command.

To learn how to add these tracking IDs, follow the steps below:

1. Log in to https://agent.kw.com with your Keller Williams login credentials.

2. Click yourNamein the top right corner, and then selectSettings.

3. Click thedrop-down arrow next to Connect Settingsand selectMarketing Profile.

4. Scroll to the bottom of the page and enter your Pixel ID and/or your Google Analytics Tracking ID.

5. Click Save when finished.

If your Market Center Site is required to have legal footers for Compliance you can add that information in Command MC.

To learn how, please follow these steps:

1. Log in to https://agent.kw.com with your KW login credentials.

2. At the top of the page, clickCommand MC.

3.Click theSites icon,, on the left sidebar.

4. Click eitherMarket CenterorBusiness Center, at the top of the page.

5.Choose Your Market Center from the drop-down provided.

If you chose Business Center, you will need to select your Business Center from the second drop-down that appears.

6. When you have reached the Page Legal Footer Link(s) section, click Add a Link.

7. Enter your hyperlink title and URL in the corresponding fields. If you need to add another legal footer, click Add Another Link.

8. Click Save.

Within Command, we are replacing the Greensheet process with the new Commissions section in an Opportunity, where you will detail the commission disbursement for a transaction and submit this to your Market Center.

Keep in mind that this is still in Labs, so there is still work to be done to make it better, and you can still use Greensheets to submit this information. Check with your MCA to find out how your Market Center is going to handle the use of Commissions. To learn how to complete and submit Commissions for an Opportunity, follow the steps below:

Access

1.Log in to https://agent.kw.com with your Keller Williams login credentials.

2.Click theOpportunities icon, click here, on the left sidebar.

3. From the Opportunities Dashboard, click on thephase, where your Opportunity is located, then click on theOpportunity Title.

4. ClickCommissions, at the top of the page.

You must have accepted an offer for the Opportunity before you will be able to access Commissions.

To learn how to create an offer, click here.

To learn how to manage offers (accept an offer), .

Commission Details

1. The Commissions page will auto-fill with the data you entered into the accepted offer. At the top of the page, make any last minute adjustments to the Sales Price or Commission percentage.

2. You also have the ability to adjust the Contact Date, and add a Co-Broker Payment if needed.

Agent Breakdown

1. If you need to add an agent split, you will enable this functionality here. Adjust the Total Commission amount and the unit amount. The unit and total commission are not linked, which means you can distribute these however you want.

2. Now that you have adjusted the primary agent unit and commission totals, we can add a secondary agent. Scroll to the bottom left of the page and click + Add Agent.

3. In the Add Agent form, start typing the agent's name and select the name from the drop-down list.

4. Now you can distribute units and commission totals to the secondary agent. Repeat this process to distribute the unit and commission totals to as many agents as you need.

As you add secondary agents, the unit totals must equal 1 and commission totals must add up to what is shown in the the Pricing Details section at the top of the page.

Deductions, Concessions, Bonuses, and Referrals

1. Each agent will have a financial breakdown details section. In the Deductions section, there are spaces provided where each agent can donate to KW Cares, KW Kids Can, and the BOLD Scholarship fund.

2. If there is anything else that needs to be deducted from the total, click + Add Item, below the check amount.

3. In the Add Item form, first select the type of deduction:

Bonus

Concession

Deduction

Inside Referral

Outside Referral

4. Once you select the type, then complete the form. Click Add when finished.

Add Notes and Submit Commissions

1. Before you submit, you can click + Add Note, on the right side of the page, to leave a note for your MCA or Compliance Coordinator. They will see this note as they are reviewing the Commission request for this Opportunity.

2. Once your unit and commission totals are balanced and each agent's deductions have been entered, click Submit, on the right side of the page.

Once your MCA, or Compliance Coordinator, reviews this, they will either accept or return the Compliance Request. You should receive a Kelle notification and Command notification, which will let you know either way.

If your request is returned, they will leave a reason for the rejection. Follow the steps above to correct any errors and resubmit.

The KW MarketPlace is the platform that powers the commercialization of applications, integrations, software and other products developed either by KWRI, our agents, or other strategic partners.

Think of the MarketPlace as your Keller Cloud store. It’s where you’ll be able to discover new Command plug-ins, 3rd party software and other products for purchase that fit your technology needs.

To learn how to access and get a rundown of the KW Market Place, follow the steps below:

1.Log in to http://agent.kw.com with your Keller Williams login credentials.

2. Click the MarketPlace icon, Read More,at the top of the screen.

3. Once you've reached the KW MarketPlace, click Log In, and log in with your Keller Williams login credentials.

Navigation

Featured Applications -This is where featured applications will be displayed.

All Applications -The All Applications page is where you can search for applications in the MarketPlace.

My Apps - The MyApps page is your central hub to use all of your free trials and subscriptions.

Account -The Account page is where you can update billing information, manage applications, and view invoices.

Logout -You can exit the MarketPlace by clicking Logout. This will also log you out of Command.

Categories, Roles, Other Criteria -You can search for applications based on categories, roles within your market center, and other criteria as well.

Frequently Asked Questions -To view frequently asked questions, click .

Feedback - If you are looking for a partner or application you can submit that suggestion by clicking the feedback banner at the bottom of the MarketPlace homepage. Be sure to select "Marketplace" as the category before submitting.

The information in your White Pages Profile is what clients will see when they're looking on the KW.com website and your KW.com Agent Profile page. This information is also used to populate various Keller Williams tools provided to you. Filling this information out completely is essential to ensure your listings, leads and marketing efforts are successful and accurate!

Take the following steps to guide you through the process. Be sure to use the attached document if you have specific questions on how a field is intended to be filled out.

1. Log in to mykw.kw.com.

2. Click the Profile link under "Profile Completeness."

https://plus.google.com/me

3.The first thing you will see at the top is your agent profile photo. This will appear on your myKW home page, on your KW.com Agent Profile and in the KW Referral Directory. Click Upload Agent Photo to add your best agent photo as shown below.

4. Next, fill out the rest of the fields on the page. While some of this may already be populated, it’s important that you fill out as much of this form as possible. Here are all of the field definitions needed to do so:

First Name Your first name.

Last Name Your last name.

Username Customize the username you use to login to mykw.kw.com.

Designations Any certifications or areas of expertise that you need to promote (e.g., CBR, CIPS, CRE).

KWUID Keller Williams’ unique identifier for an associate in our central database.

Associate ID This identifies an associate at the market center. If you work out of multiple market centers, you will have multiple Associate ID’s.

Tax ID This is no longer an active field. No action necessary.

More ID Defined by two items: (Market Center number)*(last four digits of your social security number).

Street 1- Your business address.

Street 2- Any additional lines needed in your business address (e.g., suite number).

City The city, town or township of your business.

State/Province The state or province your business is located in.

Zip Code/Postal Code The zip code or postal code your business is located in.

Business Phone - The primary phone number at which you’d like to receive business calls, whether it’s at your Market Center, home office, or your mobile phone.

Home Phone Enter your home number here, if needed. Remember, this will be displayed on websites!

Mobile Phone - Even if this is the same as your Business Phone, enter your mobile phone number to reach a profile score of 100\%.

Mobile Carrier - Mobile Carrier fields to be eligible to receive text messages regarding your listings from the mobile.kw.com website.

In the "Mobile Phone" field, enter your mobile phone number with no spaces or dashes.

In the Mobile Carrier drop-down, choose your mobile carrier.

Click Validate to the right of the "Mobile Carrier" drop-down.

You’ll receive a text with a Key Word that you’ll need to enter into the "Validate KeyWord box."

Click Validate KeyWord when you have entered what was texted to you.

Fax Enter your fax number, if applicable.

Country - Select either Canada or United States.

Gender - Identify your gender.

Salutation - The word or phrase of greeting (such as Dr. or Mr. or Mrs.) that conventionally comes immediately before your name.

Biography - This field will serve to provide a little bit of personal information about you and your real estate career on your KW.com profile page and the KW Mobile Search App.

Display URL for KW.com - Complete the custom URL that points directly to your KW.com agent profile page. The URL will always begin with (www.kw.com/agent/). The system automatically adds in this first part, you are just customizing what comes at the end of the URL, in this field.

Specialties - Enter any specializations you have as a real estate agent.

Slogan - Does your real estate business have a catch phrase? If so, enter it here.

City / Service Areas - Click the Add Service areas link to show the areas you are an expert in.

Facebook URL - The system will automatically add (www.facebook.com/), you are just adding what comes after, into this field. To get the unique URL for your Facebook profile:

Log into Facebook, then click on your name or business in the upper right part of the screen.

Look in the address bar in your browser. Copy your Facebook ID, which will be shown after "www.facebook.com/."

Twitter Handle - The system will automatically add (www.twitter.com/), you are just adding what comes after, into this field. To find your Twitter URL, just follow these steps:

Go to twitter.com and sign in.

At the top-right, next to your image, click on your name to view your profile page.

The URL will then be in the address bar of your browser.

Blog URL - This field requires you to enter the entire URL of any blog you might have published. For example, http://blog.kw.com.

YouTube URL -Enter the Share link for any YouTube video.This video will be embedded on your KW.com Agent Profile.

(Example: http://youtu.be/7IxE01HclLA)

Google+ URL - The system will automatically add (plus.google.com/), you are just adding what comes after, into this field. To find your Google+ URL:

Log in to Google+

Click on the this link: ()

Your Google+ URL will then be in the address bar of your browser.

LinkedIn URL - The system will automatically add (www.linkedin.com/in/), you are just adding what comes after, into this field. To find your profile's web address:

Click the Me icon at the top of your LinkedIn homepage.

Click View profile.

On your profile page, click Edit your public profile in the right rail.

Under the section Edit public profile URL in the right rail, locate the URL.

It'll be an address that starts with www.linkedin.com/in.

Languages Spoken - Select all the languages you speak from the drop-down list. Hold down the Control key (Command key for Mac users) and select, for any language you are adding after the first.

Luxury Homes Division Agent Denotes the status of your membership in this division.

Luxury Original Membership Date The date you first joined this division.

Luxury Current Membership Terms The current status of your membership. (Active or inactive)

Start Date The latest activation date of your membership.

End Date The date when your membership was terminated.

Luxury Team/Group Members List of the names of the member in your Luxury team/group.

Commercial Division Agent - Denotes the status of your membership in this division.

Farm and Ranch Division Agent - Denotes the status of your membership in this division.

KW GPS Division Agent - Denotes the status of your membership in this division.

KW Young Professionals Division Agent - Denotes the status of your membership in this division.

Agent Leadership Council - Denotes the status of your membership on your MC’s ALC. Speak with your market center leadership if you’re interested in joining.

Technology Ambassadors - Denotes the status of your membership in this group. Speak with your market center leadership if you’re interested in joining.

KW Expansion Division Agent - Denotes the status of your membership in this group.

KW Expansion Explorer Division Agent - Denotes the status of your membership in this division.

Display Profile on kw.com Denotes whether or not your profile is displayed on KW.com.

Password Recovery E-mail If you forget your KW password, this is the email the system will send the password recovery

E-mail The email address you want to use for marketing and lead routing.

Sharing Listings With Enter names of people with whom you’d like to share your listing information.

Ignite Start Date The date when you began taking the Ignite program.

Lead Gen 36:12:3 Start Date The date when you began taking the Lead Gen 36:12:3 program.

Enrolled in MAPS Coaching - Denotes the status of your enrollment in the MAPS Coaching program.

5. Click Save, at the bottom of the page, when you're finished editing your profile.