-14
NPS
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Kellermeyer Bergensons Services
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About Kellermeyer Bergensons Services' Brand
KBS is a trusted partner to leading operations and facility managers throughout North America. Every day, we service over 2 billion square feet of space, helping businesses maintain clean and welcoming environments. Our scalable solutions are customized to meet client-specific requirements, and our commitment to quality has made us the choice of 47% of the Fortune 100. Backed by proprietary technology, industry expertise, and advanced equipment, our teams anticipate issues, drive efficiency, and deliver consistent results.
Brand at a Glance
54%
Customer Loyalty
2.2/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Kellermeyer Bergensons Services NPS
Kellermeyer Bergensons Services's Net Promoter Score (NPS) is a -14 with 43% Promoters, 0% Passives, and 57% Detractors. Net Promoter Score tracks whether Kellermeyer Bergensons Services's customers would recommend using the product based on a scale of -100 to 100.
Kellermeyer Bergensons Services Overall NPS
| 43% | Promoters |
|---|---|
| 0% | Passives |
| 57% | Detractors |
Kellermeyer Bergensons Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Jan 2023 -33 | Jan 2023 | -33 |
Feb 2023 -50 | Feb 2023 | -50 |
Nov 2023 -60 | Nov 2023 | -60 |
Jan 2024 -33 | Jan 2024 | -33 |
Jul 2025 -15 | Jul 2025 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kellermeyer Bergensons Services Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Kellermeyer Bergensons Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kellermeyer Bergensons Services Product Quality
2.2/5
Kellermeyer Bergensons Services has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Kellermeyer Bergensons Services' overall Product Quality score rated by its users and customers.
Kellermeyer Bergensons Services Product Information
Kellermeyer Bergensons Services’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- https://www.kbs-services.com
- Company Size
- 10,000+ Employees
Industry
Facilities Services
Kellermeyer Bergensons Services Pricing
Kellermeyer Bergensons Services ROI & Value For Money
2.7/5
Kellermeyer Bergensons Services has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Kellermeyer Bergensons Services' overall ROI score rated by its users and customers.
Kellermeyer Bergensons Services Customer Satisfaction (CSAT)
Kellermeyer Bergensons Services Customer Satisfaction (CSAT) Score
34 / 100
Kellermeyer Bergensons Services has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kellermeyer Bergensons Services Customer Service
2.7/5
Kellermeyer Bergensons Services has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Kellermeyer Bergensons Services' overall Customer Service score rated by its users and customers.
About Kellermeyer Bergensons Services's Customer Service
Address
3609 Ocean Ranch Blvd, Oceanside, CA 92056
Website
https://www.kbs-services.com
Phone Number
(800) 537?1375
Kellermeyer Bergensons Services as an Employer
2.6/5
Kellermeyer Bergensons Services has a 2.6/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Kellermeyer Bergensons Services
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Kellermeyer Bergensons Services scored a -14 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of Kellermeyer Bergensons Services would recommend the brand to a friend. ENPS measures how likely Kellermeyer Bergensons Services employees would recommend working at Kellermeyer Bergensons Services to a friend.
Net Promoter Score
-14
NPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 34% | Promoters |
|---|---|
| 8% | Passive |
| 58% | Detractors |
