50
NPS
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Kelton Global
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About Kelton Global's Brand
Kelton is a leading global insights and strategy firm with offices in Los Angeles and New York
Brand at a Glance
55%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Kelton Global NPS
Kelton Global's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Kelton Global's customers would recommend using the product based on a scale of -100 to 100.
Kelton Global Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Kelton Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Jun 2023 50 | Jun 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kelton Global Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Kelton Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kelton Global Product Quality
4/5
Kelton Global has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Kelton Global Product Information
Kelton Global’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://keltonglobal.com/
- Company Size
- 51-200 Employees
Kelton Global Pricing
Kelton Global ROI & Value For Money
4.5/5
Kelton Global has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Kelton Global Customer Satisfaction (CSAT)
Kelton Global Customer Satisfaction (CSAT) Score
100 / 100
Kelton Global has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kelton Global Customer Service
4.5/5
Kelton Global has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Kelton Global's Customer Service
Address
Culver City, CA
Website
http://keltonglobal.com/
Phone Number
+1 (888) 853-5866
Consumer vs. Employees
Kelton Global scored a 50 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Kelton Global would recommend the brand to a friend. ENPS measures how likely Kelton Global employees would recommend working at Kelton Global to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
