-67
NPS
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Kemper Corporation
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About Kemper Corporation's Brand
Kemper Corporation is a financial organization providing insurance and consumer finance solutions for individuals and small businesses.
Brand at a Glance
66%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Kemper Corporation NPS
Kemper Corporation's Net Promoter Score (NPS) is a -67 with 15% Promoters, 3% Passives, and 82% Detractors. Net Promoter Score tracks whether Kemper Corporation's customers would recommend using the product based on a scale of -100 to 100.
Kemper Corporation Overall NPS
| 15% | Promoters |
|---|---|
| 3% | Passives |
| 82% | Detractors |
Kemper Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -68 | Nov 2023 | -68 |
Dec 2023 -68 | Dec 2023 | -68 |
Jan 2024 -68 | Jan 2024 | -68 |
Feb 2024 -71 | Feb 2024 | -71 |
Mar 2024 -71 | Mar 2024 | -71 |
Apr 2024 -71 | Apr 2024 | -71 |
May 2024 -69 | May 2024 | -69 |
Jun 2024 -71 | Jun 2024 | -71 |
Oct 2024 -71 | Oct 2024 | -71 |
Nov 2024 -71 | Nov 2024 | -71 |
Jun 2025 -69 | Jun 2025 | -69 |
May 2026 -67 | May 2026 | -67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kemper Corporation NPS by Gender
Male customers rated Kemper Corporation's NPS 12 points higher than Female customers.
Male
-82
Kemper Corporation's NPS was rated -82 by Male customers on Comparably.
9%
Promoters
0%
Passives
91%
Detractors
Female
-94
Kemper Corporation's NPS was rated -94 by Female customers on Comparably.
3%
Promoters
0%
Passives
97%
Detractors
Kemper Corporation NPS by Ethnicity
Kemper Corporation's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -88 | Caucasian | -88 |
Hispanic or Latino -84 | Hispanic or Latino | -84 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
Kemper Corporation NPS by Age
Kemper Corporation's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Kemper Corporation NPS by Usage
Kemper Corporation's NPS was rated the highest by customers who have used Kemper Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -78 | 1 to 2 Years | -78 |
2 to 5 Years -90 | 2 to 5 Years | -90 |
5 to 10 Years -66 | 5 to 10 Years | -66 |
Over 10 Years -100 | Over 10 Years | -100 |
Kemper Corporation Customer Reviews
Out of the 8 Kemper Corporation customer reviews 0 were positive and 8 were constructive. Kemper Corporation customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Kemper Corporation Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Kemper Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kemper Corporation Customer Loyalty Score by Gender
Male customers rated Kemper Corporation's Customer Loyalty score 12% higher than Female customers.
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Male
75%
Yes
Female
63%
Yes
Kemper Corporation Customer Loyalty Score by Ethnicity
Kemper Corporation's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Kemper Corporation.
65
out of 100
Caucasian
79
out of 100
Hispanic or Latino
73
out of 100
African American/Black
52
out of 100
Other
Kemper Corporation Customer Loyalty Score by Age
Kemper Corporation's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Kemper Corporation.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 89% | 31-35 | 89% |
36-40 70% | 36-40 | 70% |
41-45 61% | 41-45 | 61% |
46-50 78% | 46-50 | 78% |
51-55 70% | 51-55 | 70% |
56-60 50% | 56-60 | 50% |
61-65 74% | 61-65 | 74% |
66+ 40% | 66+ | 40% |
Kemper Corporation Customer Loyalty Score by Usage
Kemper Corporation's Customer Loyalty score was rated the highest by customers who have used Kemper Corporation's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Kemper Corporation Customer Loyalty Score by Industry
Kemper Corporation's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Kemper Corporation Product Quality
1.5/5
Kemper Corporation has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Kemper Corporation Product Information
Kemper Corporation’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Kemper Corporation's product the highest. Reviewers from the Aerospace and Aviation industry rated Kemper Corporation the lowest at 1.5.
- Website
- http://kemper.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into Kemper Corporation Product Quality
Kemper Corporation's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Kemper Corporation's products/services for Over 10 Years.
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Ranked Kemper Corporation Product Quality the Highest
Ranked Kemper Corporation Product Quality the Lowest
Kemper Corporation Product Quality Score by Gender
Kemper Corporation's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Kemper Corporation.
Male
1.5/5
Female
1.5/5
Kemper Corporation Product Quality Score by Ethnicity
Kemper Corporation's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Kemper Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Kemper Corporation Product Quality Score by Age
Kemper Corporation's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Kemper Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.7 | 61-65 | 1.7 |
66+ 1.5 | 66+ | 1.5 |
Kemper Corporation Product Quality Score by Usage
Kemper Corporation's Product Quality score was rated 1.5 stars by customers who have used Kemper Corporation's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Kemper Corporation Product Quality Score by Industry
Kemper Corporation's Product Quality score was rated the highest by Tech industry customers, and the lowest by Insurance industry customers.
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Kemper Corporation Pricing
Kemper Corporation ROI & Value For Money
1.5/5
Kemper Corporation has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Kemper Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Kemper Corporation.
Quick Insights into Kemper Corporation ROI
Kemper Corporation's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Kemper Corporation's products/services for Over 10 Years.
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Ranked Kemper Corporation ROI the Highest
Ranked Kemper Corporation ROI the Lowest
Kemper Corporation ROI Score by Gender
Kemper Corporation's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Kemper Corporation.
Male
1.5/5
Female
1.5/5
Kemper Corporation ROI Score by Ethnicity
Kemper Corporation's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Kemper Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Kemper Corporation ROI Score by Age
Kemper Corporation's ROI score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Kemper Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Kemper Corporation ROI Score by Usage
Kemper Corporation's ROI score was rated 1.5 stars by customers who have used Kemper Corporation's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Kemper Corporation ROI Score by Industry
Kemper Corporation's ROI score was rated the highest by Tech industry customers, and the lowest by Insurance industry customers.
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Kemper Corporation Customer Satisfaction (CSAT)
Kemper Corporation Customer Satisfaction (CSAT) Score
18 / 100
Kemper Corporation has an overall Customer Satisfaction score of 18 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
7%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
8%
Very Dissatisfied
71%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kemper Corporation Customer Satisfaction
Kemper Corporation's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers who have used Kemper Corporation's products/services for Over 10 Years.
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Ranked Kemper Corporation Customer Satisfaction the Highest
Ranked Kemper Corporation Customer Satisfaction the Lowest
Kemper Corporation Customer Satisfaction Score by Gender
Male customers rated Kemper Corporation's Customer Satisfaction score 15 points higher than Female customers.
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24 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 62% |
9 / 100
FemaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 82% |
Kemper Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Kemper Corporation's Customer Satisfaction (CSAT) score was rated 16% according to Caucasian users and customers.
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16 / 100
Very Satisfied
0%
Satisfied
16%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
78%
CSAT according to Hispanic or Latino
Kemper Corporation's Customer Satisfaction (CSAT) score was rated 7% according to Hispanic or Latino users and customers.
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7 / 100
Very Satisfied
7%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
85%
CSAT according to African American/Black
Kemper Corporation's Customer Satisfaction (CSAT) score was rated 20% according to African American/Black users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
CSAT according to Other
Kemper Corporation's Customer Satisfaction (CSAT) score was rated 15% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kemper Corporation.
15 / 100
Very Satisfied
15%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
77%
Kemper Corporation Customer Satisfaction Score by Age
Kemper Corporation's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Kemper Corporation.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 12% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 22% | |||||||||||||||
| 61-65 | 16% | |||||||||||||||
| 66+ | 0% |
Kemper Corporation Customer Satisfaction Score by Usage
Kemper Corporation's Customer Satisfaction score was rated the highest by customers who have used Kemper Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Kemper Corporation Customer Satisfaction Score by Industry
Kemper Corporation's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Kemper Corporation Customer Satisfaction Score by Industry",
"text": "Kemper Corporation's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Education industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 40,
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"csatScore": 40,
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"scoreClassName": "max",
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},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 0,
"stars": 0,
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"scoreClassName": "",
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"groupId": 504,
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"scoreClassName": "",
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"label": "Consumer Services",
"groupId": 514,
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"scoreClassName": "",
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{
"label": "Education",
"groupId": 515,
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"groupId": 526,
"score": 14,
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]
}Kemper Corporation Customer Service
1.5/5
Kemper Corporation has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kemper Corporation's overall Customer Service score rated by its users and customers.
About Kemper Corporation's Customer Service
Address
Chicago, IL
Website
http://kemper.com
Quick Insights into Kemper Corporation Customer Service
Kemper Corporation's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Kemper Corporation's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Kemper Corporation's Customer Service score.
Ranked Kemper Corporation Customer Service the Highest
Ranked Kemper Corporation Customer Service the Lowest
Kemper Corporation Customer Service Score by Gender
Kemper Corporation's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Kemper Corporation.
Male
1.5/5
Female
1.5/5
Kemper Corporation Customer Service Score by Ethnicity
Kemper Corporation's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Kemper Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Kemper Corporation Customer Service Score by Age
Kemper Corporation's Customer Service score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Kemper Corporation.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Kemper Corporation Customer Service Score by Usage
Kemper Corporation's Customer Service score was rated the highest by customers who have used Kemper Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Kemper Corporation Customer Service Score by Industry
Kemper Corporation's Customer Service score was rated the highest by Tech industry customers, and the lowest by Insurance industry customers.
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Kemper Corporation as an Employer
2.6/5
Kemper Corporation has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Kemper Corporation scored a -67 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of Kemper Corporation would recommend the brand to a friend. ENPS measures how likely Kemper Corporation employees would recommend working at Kemper Corporation to a friend.
Net Promoter Score
-67
NPS Score
| 15% | Promoters |
|---|---|
| 3% | Passive |
| 82% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 24% | Promoters |
|---|---|
| 16% | Passive |
| 60% | Detractors |
