50
NPS
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Brand Page
Kepler Sports Management
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About Kepler Sports Management's Brand
Kepler Sports Management is a global wealth management company with full-service solutions designed specifically for professional athletes.
Brand at a Glance
85%
Customer Loyalty
3.8/5
Product Quality
3.3/5
Pricing
3.5/5
Customer Service
Kepler Sports Management NPS
Kepler Sports Management's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Kepler Sports Management's customers would recommend using the product based on a scale of -100 to 100.
Kepler Sports Management Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Kepler Sports Management NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Jan 2023 33 | Jan 2023 | 33 |
Feb 2023 50 | Feb 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kepler Sports Management Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Kepler Sports Management users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kepler Sports Management Product Quality
3.8/5
Kepler Sports Management has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Kepler Sports Management Product Information
Kepler Sports Management’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Consulting
Kepler Sports Management Pricing
Kepler Sports Management ROI & Value For Money
3.3/5
Kepler Sports Management has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Kepler Sports Management Customer Satisfaction (CSAT)
Kepler Sports Management Customer Satisfaction (CSAT) Score
100 / 100
Kepler Sports Management has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kepler Sports Management Customer Service
3.5/5
Kepler Sports Management has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Kepler Sports Management's Customer Service
Address
P.O. Box 59631, Potomac, MD 20859-9631
Website
https://www.keplersportsmanagement.com/
Phone Number
(855) 537-5371
Kepler Sports Management's Social Links
Kepler Sports Management as an Employer
4.7/5
Kepler Sports Management has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
CEO of Kepler Sports Management
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Kepler Sports Management scored a 50 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Kepler Sports Management would recommend the brand to a friend. ENPS measures how likely Kepler Sports Management employees would recommend working at Kepler Sports Management to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
