-24
NPS
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KingsIsle Entertainment
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About KingsIsle Entertainment's Brand
KingsIsle Entertainment is a proven MMO hitmaker that is bringing its unique vision to mobile games.
Brand at a Glance
88%
Customer Loyalty
3.2/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
KingsIsle Entertainment NPS
KingsIsle Entertainment's Net Promoter Score (NPS) is a -24 with 26% Promoters, 24% Passives, and 50% Detractors. Net Promoter Score tracks whether KingsIsle Entertainment's customers would recommend using the product based on a scale of -100 to 100.
KingsIsle Entertainment Overall NPS
| 26% | Promoters |
|---|---|
| 24% | Passives |
| 50% | Detractors |
KingsIsle Entertainment NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -23 | Jan 2024 | -23 |
Mar 2024 -26 | Mar 2024 | -26 |
Jun 2024 -24 | Jun 2024 | -24 |
Jul 2024 -25 | Jul 2024 | -25 |
Aug 2024 -26 | Aug 2024 | -26 |
Sep 2024 -22 | Sep 2024 | -22 |
Oct 2024 -24 | Oct 2024 | -24 |
Nov 2024 -24 | Nov 2024 | -24 |
Jan 2025 -24 | Jan 2025 | -24 |
Apr 2025 -26 | Apr 2025 | -26 |
Jan 2026 -25 | Jan 2026 | -25 |
Apr 2026 -24 | Apr 2026 | -24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KingsIsle Entertainment NPS by Gender
Male customers rated KingsIsle Entertainment's NPS 54 points higher than Female customers.
Male
-32
KingsIsle Entertainment's NPS was rated -32 by Male customers on Comparably.
21%
Promoters
26%
Passives
53%
Detractors
Female
-86
KingsIsle Entertainment's NPS was rated -86 by Female customers on Comparably.
0%
Promoters
14%
Passives
86%
Detractors
KingsIsle Entertainment NPS by Ethnicity
KingsIsle Entertainment's NPS was rated -39 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -39 | Caucasian | -39 |
KingsIsle Entertainment NPS by Age
KingsIsle Entertainment's NPS was rated -42 points by customers ages 18-25 on Comparably.
KingsIsle Entertainment NPS by Usage
KingsIsle Entertainment's NPS was rated the highest by customers who have used KingsIsle Entertainment's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -51 | 5 to 10 Years | -51 |
Over 10 Years -43 | Over 10 Years | -43 |
KingsIsle Entertainment Customer Reviews
Out of the 8 KingsIsle Entertainment customer reviews 6 were positive and 2 were constructive. KingsIsle Entertainment customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
KingsIsle Entertainment Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of KingsIsle Entertainment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
KingsIsle Entertainment Customer Loyalty Score by Gender
Male customers rated KingsIsle Entertainment's Customer Loyalty score 8% higher than Female customers.
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Male
95%
Yes
Female
87%
Yes
KingsIsle Entertainment Customer Loyalty Score by Ethnicity
KingsIsle Entertainment's Customer Loyalty score was rated 94% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of KingsIsle Entertainment.
94
out of 100
Caucasian
KingsIsle Entertainment Customer Loyalty Score by Age
KingsIsle Entertainment's Customer Loyalty score was rated 89% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of KingsIsle Entertainment.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 89% | 18-25 | 89% |
KingsIsle Entertainment Customer Loyalty Score by Usage
KingsIsle Entertainment's Customer Loyalty score was rated the highest by customers who have used KingsIsle Entertainment's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
KingsIsle Entertainment Customer Loyalty Score by Industry
KingsIsle Entertainment's Customer Loyalty score was rated 86% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
KingsIsle Entertainment Product Quality
3.2/5
KingsIsle Entertainment has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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KingsIsle Entertainment Product Information
KingsIsle Entertainment’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated KingsIsle Entertainment's product the highest.
- Website
- http://kingsisle.com
- Company Size
- 51-200 Employees
Industry
Tech
Gaming
Quick Insights into KingsIsle Entertainment Product Quality
KingsIsle Entertainment's Product Quality score was rated highest by customers who have used KingsIsle Entertainment's products/services for 5 to 10 Years, and rated lowest by Female customers.
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Ranked KingsIsle Entertainment Product Quality the Highest
Ranked KingsIsle Entertainment Product Quality the Lowest
KingsIsle Entertainment Product Quality Score by Gender
Male customers rated KingsIsle Entertainment's Product Quality score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of KingsIsle Entertainment.
Male
2.9/5
Female
2.3/5
KingsIsle Entertainment Product Quality Score by Ethnicity
KingsIsle Entertainment's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of KingsIsle Entertainment.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
KingsIsle Entertainment Product Quality Score by Age
KingsIsle Entertainment's Product Quality score was rated 2.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of KingsIsle Entertainment.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
KingsIsle Entertainment Product Quality Score by Usage
KingsIsle Entertainment's Product Quality score was rated the highest by customers who have used KingsIsle Entertainment's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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KingsIsle Entertainment Product Quality Score by Industry
KingsIsle Entertainment's Product Quality score was rated 1.9 stars by Tech industry customers.
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KingsIsle Entertainment Pricing
KingsIsle Entertainment ROI & Value For Money
2.7/5
KingsIsle Entertainment has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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KingsIsle Entertainment Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into KingsIsle Entertainment ROI
KingsIsle Entertainment's ROI score was rated highest by customers who have used KingsIsle Entertainment's products/services for 5 to 10 Years, and rated lowest by Female customers.
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Ranked KingsIsle Entertainment ROI the Highest
Ranked KingsIsle Entertainment ROI the Lowest
KingsIsle Entertainment ROI Score by Gender
Male customers rated KingsIsle Entertainment's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of KingsIsle Entertainment.
Male
2.4/5
Female
1.9/5
KingsIsle Entertainment ROI Score by Ethnicity
KingsIsle Entertainment's ROI score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of KingsIsle Entertainment.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
KingsIsle Entertainment ROI Score by Age
KingsIsle Entertainment's ROI score was rated 2.4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of KingsIsle Entertainment.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.4 | 18-25 | 2.4 |
KingsIsle Entertainment ROI Score by Usage
KingsIsle Entertainment's ROI score was rated the highest by customers who have used KingsIsle Entertainment's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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KingsIsle Entertainment ROI Score by Industry
KingsIsle Entertainment's ROI score was rated 1.5 stars by Tech industry customers.
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KingsIsle Entertainment Customer Satisfaction (CSAT)
KingsIsle Entertainment Customer Satisfaction (CSAT) Score
60 / 100
KingsIsle Entertainment has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
35%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
8%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into KingsIsle Entertainment Customer Satisfaction
KingsIsle Entertainment's Customer Satisfaction score was rated highest by customers who have used KingsIsle Entertainment's products/services for 5 to 10 Years, and rated lowest by Female customers.
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Ranked KingsIsle Entertainment Customer Satisfaction the Highest
Ranked KingsIsle Entertainment Customer Satisfaction the Lowest
KingsIsle Entertainment Customer Satisfaction Score by Gender
Male customers rated KingsIsle Entertainment's Customer Satisfaction score 14 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of KingsIsle Entertainment.
54 / 100
MaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 6% | |
Very Dissatisfied | 27% |
40 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 40% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
KingsIsle Entertainment Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
KingsIsle Entertainment's Customer Satisfaction (CSAT) score was rated 51% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of KingsIsle Entertainment.
51 / 100
Very Satisfied
30%
Satisfied
21%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
7%
Very Dissatisfied
21%
KingsIsle Entertainment Customer Satisfaction Score by Age
KingsIsle Entertainment's Customer Satisfaction score was rated 51 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of KingsIsle Entertainment.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 51% |
KingsIsle Entertainment Customer Satisfaction Score by Usage
KingsIsle Entertainment's Customer Satisfaction score was rated the highest by customers who have used KingsIsle Entertainment's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
KingsIsle Entertainment Customer Satisfaction Score by Industry
KingsIsle Entertainment's Customer Satisfaction score was rated 26 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "KingsIsle Entertainment Customer Satisfaction Score by Industry",
"text": "KingsIsle Entertainment's Customer Satisfaction score was rated 26 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 26,
"stars": 0,
"csatScore": 26,
"text": "KingsIsle Entertainment's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 26
}
]
}KingsIsle Entertainment Customer Service
2.7/5
KingsIsle Entertainment has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About KingsIsle Entertainment's Customer Service
Address
2745 Dallas Parkway, Suite 620, Plano, TX 75093
Website
http://kingsisle.com
Phone Number
972-265-1900
KingsIsle Entertainment's Social Links
Quick Insights into KingsIsle Entertainment Customer Service
KingsIsle Entertainment's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked KingsIsle Entertainment's Customer Service score.
Ranked KingsIsle Entertainment Customer Service the Highest
Ranked KingsIsle Entertainment Customer Service the Lowest
KingsIsle Entertainment Customer Service Score by Gender
Male customers rated KingsIsle Entertainment's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of KingsIsle Entertainment.
Male
2.4/5
Female
1.8/5
KingsIsle Entertainment Customer Service Score by Ethnicity
KingsIsle Entertainment's Customer Service score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of KingsIsle Entertainment.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
KingsIsle Entertainment Customer Service Score by Age
KingsIsle Entertainment's Customer Service score was rated 2.4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of KingsIsle Entertainment.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.4 | 18-25 | 2.4 |
KingsIsle Entertainment Customer Service Score by Usage
KingsIsle Entertainment's Customer Service score was rated the highest by customers who have used KingsIsle Entertainment's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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KingsIsle Entertainment Customer Service Score by Industry
KingsIsle Entertainment's Customer Service score was rated 1.6 stars by Tech industry customers.
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KingsIsle Entertainment as an Employer
3.0/5
KingsIsle Entertainment has a 3.0/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of KingsIsle Entertainment
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
KingsIsle Entertainment scored a -24 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of KingsIsle Entertainment would recommend the brand to a friend. ENPS measures how likely KingsIsle Entertainment employees would recommend working at KingsIsle Entertainment to a friend.
Net Promoter Score
-24
NPS Score
| 26% | Promoters |
|---|---|
| 24% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 39% | Promoters |
|---|---|
| 17% | Passive |
| 44% | Detractors |
