Kinsa FAQs

Due to international restrictions, our apps are not available in all countries.

The new Kinsa app is only available within the United States since this is the only country where our thermometers currently are sold.

However, our now discontinued Smart Stick thermometer was briefly sold outside of the United States. For this reason, the older Kinsa Smart Stick app is still available to download within the countries listed below:

Albania

Algeria

Angola

Anguilla

Antigua and Barbuda

Argentina

Armenia

Australia

Azerbaijan

Bahamas

Bahrain

Barbados

Belarus

Belize

Benin

Bermuda

Bhutan

Bolivia

Botswana

Brunei Darussalam

Burkina Faso

Canada

Cape Verde

Cayman Islands

Chad

Chile

Colombia

Republic of Congo

Costa Rica

Dominca

Dominican Republic

Ecuador

Egypt

El Salvador

Fiji

Gambia

Ghana

Grenada

Guatemala

Guinea-Bissau

Guyana

Honduras

Iceland

Jamaica

Jordan

Kazakhstan

Kenya

Kyrgyzstan

Lebanon

Liberia

Macau

Macedonia

Madagascar

Malawi

Mali

Mauritania

Mauritius

Mexico

Moldova

Montserrat

Mozambique

Namibia

New Zealand

Nicaragua

Niger

Nigeria

Norway

Palau

Panama

Papua New Guinea

Paraguay

Peru

Philippines

Qatar

Saint Lucia

Saudi Arabia

Senegal

Seychelles

Sierra Leone

South Africa

Sri Lanka

St. Kitts and Nevis

St Vincent and the Grenadines

Swaziland

Switzerland

So Tom and Prncipe

Tajikistan

Tanzania

Trinidad and Tobago

Tunisia

Turkey

Turkmenistan

Turks and Caicos

Uganda

Ukraine

United States

Uruguay

Uzbekistan

Venezuela

Virgin Islands

Yemen

Zimbabwe

Use this guide to understand the symbols on your Smart Ear's display, and what to do about them.

If you see an error but can't clear it with the steps below, contact our Customer Happiness Team.

Is your Smart Ear not properly sending readings to your iPhone? Dont worry!

The Kinsa Smart Ear can get confused if attempts are made to pair it with more than one phone, or if theres a Bluetooth glitch on the phone itself. These steps will get your Smart Ear back on track.

IMPORTANT

If you're upgrading from the old Kinsa Smart Stick app to the new Kinsa app, or setting up your Smart Ear with a new iPhone but you still have your old iPhone, follow this guide first.

1. Update to the latest version of the Kinsa app, not the Smart Stick app which is being phased out.

2. Make sure the Kinsa app has been given access to your iPhone's Bluetooth settings:

Open your iPhone's Settings app

Wait a few seconds, then scroll down to findKinsa and tap it

On the next screen, make sure Bluetooth is switchedon.

3. Restart your iPhone (This is different from turning your iPhone's display off and on. Learn more )

4. Turn on Airplane Mode. Learn more

5.Remove your Smart Ear from the Kinsa app

Open the Kinsa app

Tap the Settings gear button in the top right corner

Under Thermometers, tap Smart Ear

Tap Forget Thermometer

6. Force close the Kinsa app. Learn more

7. Reset your Smart Ear.

At the same time, hold down the large round button and the smaller side button until you hear two beeps several seconds apart. Youll see a flashing Bluetooth symbol on the Smart Ears display when the reset is complete.

8. Turn off Airplane Mode. Learn more

9. Remove your Smart Ear from your iPhone.

Open your iPhone'sSettings app, then select Bluetooth.

Turn the Bluetooth switch on (if itisn'talready).

On this same screen under My Devices, look for a name starting with KS_ or AViTA and tap the button next to it.

Tap Forget This Device, then tap Forget Device.

10. Connect your Smart Ear with your iPhone.

Open the Kinsa app

Tap the Settings gear button in the top right corner

Under Thermometers, tap Add New Thermometer

Follow the on-screen instructions. For best results, choose these options:

Tap Enable Location Services

Then tap Allow to give Kinsa access to location information so the Kinsa app can detect when the thermometer is nearby.

Note: We take your privacy very, very seriously. You do not have to share your location information with Kinsa if youdon'twant to, however, the connection between your QuickCare and iPhone may not work as well and you will not be contributing anonymously to our illness signal. Learn more.

Select Turn on Notifications

Choose Allow so the Kinsa app can send you notifications when it receives temperature readings from your Kinsa thermometer

If your Smart Ear has turned off, press the round button to turn it back on

On the Kinsa Thermometer Found alert, tap Connect

On the Bluetooth Pairing Request alert, tap Pair

Youre all set! Your Smart Ear should now send readings to your iPhone without any issues.

If theres still an issue, let us knowyou'vetried these steps at kinsahealth.com/ContactUs and well sort it out for you ASAP.

Actualizacin2 de Diciembre Del 2019

Tenemos una nueva ventana de rdenes (Diciembre 2-13) para TODAS las familias en TODAS las escuelas participantes.

Es probable que nos quedemos sin termmetrosantes de la ficha lmiteque es el 13 de Diciembre.

Por Favor, siga esta guia enseguida para obtener su termmetroKinsa gratis mientras se agotan existencia del producto.

Cmo pedir su termmetro gratis

Con su telfono, enve FLUENCY al 555888

En el mensaje de texto que recibe, abra el enlace para descargar la aplicacin Kinsa.

Si los mensajes de texto no funcionan, vaya aqu: get.KinsaHealth.com/newUser

Descargue la aplicacion de Kinsa

Abra la aplicacin de Kinsa

Siga las las instrucciones para inscribirse y unase al grupo de la escuela

Nota: Si no se use al grup de su escuela, usted debe de seguir los pasos siguientes para unirse manualmente.

Cmo Unirse A Su Grupo De Escuela Manualmente

Abre la aplicacin Kinsa

Haga clic en Configuracin

Haga clic en Unirse A Mi Grupo Escolar

Sigue las instrucciones en la pantalla.

Si tiene problemas con la busqueda del grupo de su escuela, utilice esta gua de bsqueda de escuela.

Siga las instrucciones hasta que vea "Su termmetro ha sido ordenado!" mensaje en su aplicacin Kinsa. (ver ejemplo a continuacin) Entonces ya est!

Importante detalles que necesita saber

Nuestra segunda ventana de rdenes permanecer abierta hasta agotar existencia, asi que ordene su Kinsa de immediato!

En esta segunda ventana de rdenes, TODAS las familias de TODOS los grados son elegibles para termmetros gratis.

Es posible que nos quedemos sin termmetros antes de fecha lmite el 13 de Diciembre.

La nica forma de pedir un termmetro gratuito es unindose al grupo de su escuela en la aplicacin Kinsa.

Despus de unirse al grupo de su escuela en la aplicacin Kinsa, su pedido est completo.

Los termmetros se enviarn a su escuela, no a su hogar, en Noviembre.

Cuando lleguen los termmetros gratis, sern entregados a los alumnos para llevarlos a casa.

Si no puede instalar la aplicacin, lo sentimos pero no puede recibir un termmetro gratuito.

We developed and tested our thermometers for maximum accuracy around typical human body temperatures ranges:

Between 95 F and 107.6 F

Between 35 C and 42 C

If you suspect inaccurate readings from your Smart Ear, follow these steps:

Ensure the ear is clear of earwax and debris, but don't use a cotton swab because this can damage the ear. For tips on how to best clean the ear safely, please follow this guide from the Mayo Clinic.

This step is very important - do not skip. Make sure the tip of the Smart Ear thermometer is clean. Using a cotton swab with alcohol or an alcohol wipe, gently clean the small round window at the tip of the sensor. If there is any debris left on this sensor window at all, it will throw off readings. (see photo below)

Before taking a reading, choose one ear to use for readings and stick to it. It may sound strange, but actually there is a small temperature difference between both sides of the head and so choosing one ear to use with your Kinsa will produce more precise readings.

The Kinsa Smart Ear uses an infrared ray to measure the temperature inside the ear, and so earwax or a small, curved ear canal can interfere with the accuracy of a temperature reading. To ensure the most accurate reading possible, please use the proper technique:

For infants under the age of 1, gently tug the ear straight back to straighten the ear canal before taking a reading.

For children over the age of 1 and adults, gently tug the ear straight up and back before taking a reading.

If you're still seeing inaccurate readings, try removing the batteries for one minute and then reinserting them. This will allow the Smart Ears internal components to reset which can fix accuracy issues.

If all else fails, perform a factory reset on your Smart Ear by holding down the large power button and the small button on the left side for about ten seconds. You should hear two beeps several seconds apart. When you see the flashing Bluetooth symbol on the LCD display, your Smart Ear has been successfully reset. Then wait a few seconds more to let it power all the way off before you attempt to turn it on again and take a new reading. (Note: Since the Smart Ear has now been factory reset, you will need to pair it with your phone again.).

The acceptable range of temperatures with the Kinsa Smart Ear is 0.8 F. If you're still seeing a bigger range than this with your readings, please tell our Customer Happiness Team right away at kinsa.help/ContactUs and we'll take care of you!

Haz click aqu para una traduccin de esta guia

UPDATED December 2nd 2019

For ALL SCHOOLS, we have opened a new order window from December 2 to December 13.

We will probably run out of thermometers before the December 13 deadline.

Follow this guide ASAP to get your free Kinsa thermometer while stocks last.

To check if you can get a free Kinsa thermometer, choose your answer below:

How did you learn about the free thermometer program?

I got an email, flyer or brochure from our school's nurse

or

I got a text from another parent who already ordered their free thermometer.

or

I heard about the program through social media, friends, or family.

Haz click aqu para una traduccin de esta guia

UPDATED December 2nd 2019

We have a new order window (December 2-13) for ALL families at ALL participating schools.

We will probably run out of thermometers before the December 13 deadline.

Follow this guide ASAP to get your free Kinsa thermometer while stocks last.

How To Order Your Free Kinsa Thermometer

Text FLUENCY to 555888

In the text you get back, tap the link to be taken to the Kinsa app

If texting doesn't work, go to this website from your phone: get.KinsaHealth.com/newUser

Download the Kinsa app

Open the Kinsa app

Follow the instructions to sign up and join your school's group

Note: If you don't join your school's group, you must follow the steps below to join manually.

How To Join Your School's Group Manually

Open the Kinsa app

Tap Settings

TapJoin My School Group

Follow the on-screen instructions.

If you're having trouble with finding your school's group, use this school search guide.

Follow the instructions until you see a "Your thermometer has been ordered!" message in your Kinsa app.(see example below) Then you're done!

Important Details You Need To Know

Our second order window will remain open while stocks last, so order your free Kinsa ASAP!

In this second order window, ALL families from ALL grades are eligible for free thermometers.

We will probably run out of thermometers before the deadline on December 13.

The only way to order a free Kinsa thermometer is to join your school's group in the Kinsa app.

After you've joined your school's group in the Kinsa app, your order is complete.

The free thermometers will be shipped to your school - not your home - in November.

When the free thermometers arrive, they'll be given to the students to bring home.

If you can't install the app, we're so sorry but you can't receive a free thermometer.

Voiceover for iOS and TalkBack for Android are accessible screen reading features for smartphones. These features read the contents of the phone screen out loud, including the buttons and labels in the Kinsa app. However, these features only work through the phones loudspeaker or, when the phone detects that headphones are plugged in, through verbal cues played through the headphones.

This causes a problem because the Kinsa Smart Stick uses the headphone jack, but is obviously not a pair of headphones. Therefore Kinsa Smart Stick users are not able to use Voiceover or Talkback when taking temperatures, however these features do work with our Kinsa QuickCare and Smart Ear thermometers.

We hope to resolve this issue with Kinsa Smart Stick thermometers as we continue to work on supporting Voiceover and TalkBack, for it is very important to our customers. To stay informed on this update, please subscribe to our newsletter at the bottom of www.kinsahealth.com

For more information about the Voiceover and TalkBack features, check out these articles:

iOS: https://www.apple.com/accessibility/iphone/vision/

Android: http://www.androidcentral.com/what-google-talk-back

Ifyou'veupgraded to a new phone and want to use it instead of an older phone, follow these steps:

If you have the original phone, open Kinsa, go to More, select the thermometer to remove and choose Forget Thermometer.

On the new mobile phone, follow the steps in this article to install the app and set the thermometer up.

If you want to use QuickCare on two or more phones simultaneously, note that the thermometer will connect with whichever phone is in closest proximity. In order to ensure it connects to your phone, make sure any other phone is farther away or has its bluetooth turned off.

The Kinsa QuickCare, Smart Ear, and Smart Stick thermometers are compatible with numerous smartphones, and the details are listed below. If your phone doesn't meet the minimum requirements, it is not officially compatible and cannot be guaranteed to work with Kinsa thermometers.

Find your thermometer on the table below and click iPhone or Android to view the compatible smartphones.

Phone Compatibility

QuickCare

iPhone

Android

Smart Ear

iPhone

Android

Smart Stick

(discontinued)

iPhone

Android

Minimum Requirements

To enable smart features, all Kinsa thermometers must be connected to the Kinsa app, available for free on both iPhone and Android.

The Kinsa app requires iOS 11 or later on iPhones, and Android 5.0 or later on Android phones.

The Kinsa Smart Ear requires a Bluetooth LE connection and is only compatible with smartphones which have Bluetooth 4.0 or later.

QuickCare and iPhone

iPhone

Status

iPhone 11

iPhone 11 Pro

iPhone 11 Pro Max

iPhone XS

iPhone XS Max

iPhone XR

iPhone X

iPhone 8

iPhone 8 Plus

iPhone 7

iPhone 7 Plus

iPhone 6S

iPhone 6S Plus

iPhone 6

iPhone 6 Plus

iPhone SE

iPhone 5s

iPhone 5c

iPhone 5

iPhone 4s

iPhone 4

QuickCare and Android

Compatible with any Android phone running Android 5.0 or above. Leading android phones listed below:

Android Phone

Status

Samsung Note 8

Samsung Note 5

Samsung Note 4

Samsung Note 3

Samsung Note 2

Samsung Galaxy S9

Samsung Galaxy S9+

Samsung Galaxy S8

Samsung Galaxy S8+

Samsung Galaxy S7

Samsung Galaxy S7 Active

Samsung Galaxy S7 Edge

Samsung Galaxy S6

Samsung Galaxy S6 Active

Samsung Galaxy S6 Edge

Samsung Galaxy S6 Edge+

Samsung Galaxy S5

Samsung Galaxy S5 Active

Samsung Galaxy S4

Samsung Galaxy S4 Active

Samsung Galaxy S3

Google Pixel 3

Google Pixel 3 XL

Google Pixel 3a

Google Pixel 3a XL

Google Pixel 2

Google Pixel XL

Google Pixel

Google Pixel XL

Nexus 6

Nexus 6P

Nexus 5X

HTC 10

HTC One M9

HTC One M8

LG G6

LG G5

LG G4

LG G3

Moto G4

Moto X

Smart Ear and iPhone

iPhone

Status

iPhone 11

iPhone 11 Pro

iPhone 11 Pro Max

iPhone XS

iPhone XS Max

iPhone XR

iPhone X

iPhone 8

iPhone 8 Plus

iPhone 7

iPhone 7 Plus

iPhone 6S

iPhone 6S Plus

iPhone 6

iPhone 6 Plus

iPhone SE

iPhone 5s

iPhone 5c

iPhone 5

iPhone 4s

iPhone 4

Smart Ear and Android

Android Phone

Status

Samsung Note 8

Samsung Note 5

Samsung Note 4

Samsung Note 3

Samsung Note 2

Samsung Galaxy S9

Samsung Galaxy S9+

Samsung Galaxy S8

Samsung Galaxy S8+

Samsung Galaxy S7

Samsung Galaxy S7 Active

Samsung Galaxy S7 Edge

Samsung Galaxy S6

Samsung Galaxy S6 Active

Samsung Galaxy S6 Edge

Samsung Galaxy S6 Edge+

Samsung Galaxy S5

Samsung Galaxy S5 Active

Samsung Galaxy S4

Samsung Galaxy S4 Active

Samsung Galaxy S3

Google Pixel 3

Google Pixel 3 XL

Google Pixel 3a

Google Pixel 3a XL

Google Pixel 2

Google Pixel XL

Google Pixel

Google Pixel XL

Nexus 6

Nexus 6P

Nexus 5X

HTC 10

HTC One M9

HTC One M8

LG G6

LG G5

LG G4

LG G3

Moto G4

Moto X

Smart Stick and iPhone

(Note: The Kinsa Smart Stick is now discontinued. This table will not be updated further.)

iPhone

Status

iPhone 11

Detail

iPhone 11 Pro

Detail

iPhone 11 Pro Max

Detail

iPhone XS

Detail

iPhone XS Max

Detail

iPhone XR

Detail

iPhone X

Detail

iPhone 8

Detail

iPhone 8 Plus

Detail

iPhone 7

Detail

iPhone 7 Plus

Detail

iPhone 6S

iPhone 6S Plus

iPhone 6

iPhone 6 Plus

iPhone SE

iPhone 5s

iPhone 5c

iPhone 5

iPhone 4s

iPhone 4

Smart Stick and Android

(Note: The Kinsa Smart Stick was our first and oldest model and is now discontinued)

Android Phone

Status

Samsung Note 8

Samsung Note 5

Detail

Samsung Note 4

Samsung Note 3

Samsung Note 2

Samsung Galaxy S10

Samsung Galaxy S9

Samsung Galaxy S9+

Samsung Galaxy S8

Samsung Galaxy S8+

Samsung Galaxy S7

Detail

Samsung Galaxy S7 Active

Detail

Samsung Galaxy S7 Edge

Detail

Samsung Galaxy S6

Detail

Samsung Galaxy S6 Active

Detail

Samsung Galaxy S6 Edge

Detail

Samsung Galaxy S6 Edge+

Detail

Samsung Galaxy S5

Samsung Galaxy S5 Active

Samsung Galaxy S4

Samsung Galaxy S4 Active

Samsung Galaxy S3

Google Pixel 3

Google Pixel 3 XL

Google Pixel 3a

Google Pixel 3a XL

Google Pixel 2

Google Pixel XL

Google Pixel

Google Pixel XL

Nexus 6

Nexus 6P

Nexus 5X

HTC 10

HTC One M9

HTC One M8

LG G6

Detail

LG G5

Detail

LG G4

Detail

LG G3

Moto G4

Moto X

Alcatel OneTouch

Exceptions

iPhone 7, iPhone 8, iPhone X, iPhone 11 + Smart Stick

The Smart Stick can still work, but special steps are needed since there are no built-in headphone jacks in these phones. Follow this guide.

Samsung Galaxy S8, Note 8, Note 5 + Smart Stick

Android 7.0 (aka Nougat) and later updates break compatibility with the Smart Stick. These phones are not compatible with the Smart Stick after Android 7.0 or later updates have been installed.

Samsung Galaxy S7 and S6 (All Variants) + Smart Stick

Fully compatible with Android 6.0.1 or earlier.

Android 7.0 (aka Nougat) and later updates break compatibility with the Smart Stick. These phones are not compatible with the Smart Stick after Android 7.0 or later updates have been installed.

HTC One M8 or HTC One M9 + Smart Stick or Smart Ear

Requires Android 5.0.1 (aka Lollipop") or later to be installed.

LG G6 + Smart Stick

Android 7.0 (aka Nougat) and later updates break compatibility with the Smart Stick. This phone is not compatible with the Smart Stick after Android 7.0 or later updates have been installed.

LG G4 or LG G5 + Smart Stick or Smart Ear

Requires Android 6.0 (aka Marshmallow").Android 7.0 (aka Nougat) and later updates break compatibility with the Smart Stick once installed.

LG G3 + Smart Stick or Smart Ear

Requires Android 5.0.1 (aka Lollipop") or later.

Nexus 5X + Smart Stick

Requires Android 7.1.2 or later only.

Solo las escuelas que son aceptadas en el programa FLUency de este ao estn enlistadas en la aplicacin.

Si no puede encontrar su escuela, est seguro de que su escuela fue aceptada? Si es as, debe recibir un volante o un mensaje de la enfermera de su escuela sobre el programa.

Si escuch sobre el programa FLUency de la enfermera de su escuela, verifique la ortografa exacta de la escuela. Dado que hay literalmente miles de escuelas, nuestra aplicacin busca una coincidencia exacta, por lo que la ortografa es muy importante. Por ejemplo, la escuela "Sand Hill" no se encontrar si est buscando con "Sandhill".

Si eso no funciona, intente buscar la parte nica del nombre de su escuela que no cambia. Por ejemplo, en lugar de buscar "St. John" (con un punto) o "St John" (sin un punto) o la palabra completa con "Saint John", intente buscar solo con "John".

Y si an no puede encontrar su grupo escolar pero est seguro de que su escuela est en el programa, comunquese con el equipo de Felicidad del Cliente de Kinsa para pedir ayuda, asegurndose de proporcionar estos detalles en su mensaje:

Su nombre completo

Su correo electrnico

El nombre de Su escuela

La ciudad y el estado de su escuela

The iPhone 7 and later models can all be used with the Kinsa Smart Stick, but it'svery important to follow the guide below to set it up successfully.

In this guide, you'll see that you need a "Lightning adapter". This is also known as Apple'sLightning-to-Headphone adapterwhich is available to buy separately here:

Lightning-to-Headphone adapter, $9 from Apple.com

Good news: This adapter came included for free with older iPhone 7, 8 and X models.

Bad news: This adapter is notincluded for free with new iPhones anymore.(Thanks Apple)

If you've upgraded to a new iPhone and don't have this adapter, you'll either need to buy this adapter yourself, or upgrade to our new wireless Kinsa QuickCare thermometer which doesn't need any adapters or wires at all.

Apple's Lightning Adapter is the only adapter that we recommend using. In our tests, we found that adapters and splitters from other manufacturers prevented the Kinsa Smart Stick from working properly.

Here's a video guide, with all the individual steps listed underneath.

How To Setup Your Smart Stick with your iPhone

Turn off the iPhone, and turn it back on again.

Launch the Kinsa app

Navigate to the More menu and select Add a New Thermometer

Select Smart Stick > Set Up Now

Follow these stepsprecisely:

Connect the thermometer to the black setup adapter

Connect the black setup adapter to the Lightning adapter

Connect the Lightning adapter(with the black setup adaptor and thermometer connected)to the iPhone

Click the green Set up Thermometer button to proceed

Once the video instructions for connecting the thermometer complete hit Next

Once the 2nd part of video instructions complete, unplug all the pieces from the phone

Separate the black setup adapter from other pieces (be sure to save it!)

Plug the thermometer into the white Lightning adapter

Plug both pieces back into the phone and press Next to complete the setup process

Setup is now complete and you can take your first temperature reading!

If youd like to use the extension cord, connect the white extension cord to the white lightning adapter, and connect the thermometer to the other end of the extension cord.Make sure to connect all three pieces together BEFORE connecting them to your iPhone.

If you have any issues with the process, reach out to our Customer Happiness team right away for at KinsaHealth.com/ContactUs.

The Kinsa QuickCare can display temperatures in both Fahrenheit (F) for Americans and Celsius (C) for the rest of the world.

But if your QuickCare is on the wrong scale, follow these steps to fix it in a flash:

Before you begin, make sure your QuickCare has connected with your Kinsa app at least once. If you don't want to use the Kinsa app, you'll first need to remove the APP message on your QuickCare by quickly double pressing the button, as shown in this video. kinsa.help/skipAPP

If your QuickCare is powered off, push its button to turn it back on.

Wait for three flashing lines to appear on the display.

Quickly double push the QuickCare's button. Use the same speed as double clicking a mouse.

On the QuickCare's display, you'll see theCchange to aFor vice-versa.

Note: If you change the temperature scale in your Kinsa app, it won't change the temperature scale on your QuickCare. It will only affect the temperature readings already in your Kinsa app.

If your little one is under 6 months old,you'vegot to be checking their temperature rectally. Yes, we know - youdon'tlike it, and they certainlydon'tlike it. However, it is the gold standard during this age range, giving you the most accurate temperature reading. (Rectal readings are actually recommended up until 4 years of age.)

Tympanic thermometers (ones that go in the ear canal) are unreliable when used on children under 6 months of age. Axillary thermometers (ones that go under the armpit) are the least accurate way to measure body temperature, and generally, are not even suggested anymore.

If the number on your Kinsa thermometer has you wondering if you should head to the ER or stay snuggled up in bed,don'tyou want to be sure? Of course you do! However, you might have no idea how to take a rectal temperature, or youre worried about hurting them. Let us help!

Step 1 Clean the end of the thermometer using soap and water, or rubbing alcohol. Rinse the tip, not the entire thermometer, with cool water (not hot water). Wait a minute for it to reach room temperature again before using on your babe.

Step 2 Position your baby in a way they can remain secure and still throughout the temperature reading. For the younger ones, diaper changing position is the easiest. Place them on their back and lift their legs up to their chest.

For older toddlers, laying them on their stomach across your lap might be the easiest way to keep them from squirming.

Step 3 Apply a lubricant (such as petroleum jelly) to the end of the thermometer.

Step 4 Insert the thermometer into the rectum about to 1 inch. Once you can no longer see the silver tip, thats inch. Dont ever try to push past any resistance. Keep your babys legs and tushy secure, and wait for the beep. It should take less than 8 seconds!

Step 5 Remove the thermometer and clean it thoroughly, the same way you started.

Step 6 Label the thermometer for Rectal Use Only with a permanent marker.

Hopefully, by the age of 4 to 5 years old, your kiddo can hold a thermometer under their tongue for oral readings. Rectal readings should be a distant memory for them nowand for you, Mom and Dadthank the heavens!

Recent Android updates (Android 7 and later) have fundamentally changed how the hardware in some phones detect and handle signals coming through the headphone jack. In short, they block the signals from the Smart Stick from reaching the Kinsa app. Our engineering team has spent a long time trying to address this problem, but because this change came from the underlying Android system, we cannot fix it through the Kinsa app.This is why, many years after we first introduced the Smart Stick, we have now phased it out and we're replacing it with our brand new wireless smart thermometer, the Kinsa QuickCare

The Smart Stick is still compatible with many phones and it will take some for all the Smart Stick thermometers to be sold off completely. In the coming months, the new QuickCare will replace the Smart Stick in stores and online.

If you recently bought your Smart Stick and it's incompatible with your phone, we recommend returning it for a refund and getting the QuickCare instead.The brand new Kinsa QuickCare is compatiblewith all Android phones that can run the Kinsa app and will be for the foreseeable future. This is because the QuickCare works on its own and uses wireless Bluetooth technology which means it doesn't rely on a wired connection to any particular phone like the Smart Stick did.

If the Smart Stick is not compatible with your phone and you're interested in upgrading to the new wireless Kinsa QuickCare, please contact our Customer Happiness Team so we can offer the best solution for you: kinsa.help/ContactUs

Even if youdon'twant a thermometer, you can still join a Group at your school. Please see How do I join the FLUency Group at my school?

Note: Kinsa will send you a thermometer directly to your school in January. Your school coordinator (usually the school nurse), will hand them out. Kinsa will email you when your thermometer arrives at the school. If you do not want a thermometer, please check the box titled "I already have a thermometer".

Limited Product Warranty

Kinsa Inc. ("Kinsa") warrants to the original purchaser that your Kinsa Smart Thermometer (the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase (the "Warranty Period").

Kinsa does not warrant that the operation of the Product will be uninterrupted or error-free. Kinsa is not responsible for damage arising from failure to follow instructions relating to the Product's use. Kinsa does not provide any warranty for the mobile app or device that runs the app, nor for any services provided by Kinsa to owners of the Product. Refer to the license agreement accompanying the mobile app software for details of your rights with respect to their use.

Remedies

If a hardware defect arises and a valid claim is received by Kinsa within the Warranty Period, Kinsa will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts, or (2) replace the Product with a new or refurbished Product. Shipping and handling charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in the jurisdictions where the Products are sold by Kinsa itself or through its authorized reseller or agent, and is valid to the extent permitted by the applicable laws of such jurisdictions. If we replace the product, the replaced product will continue to be warranted for the remaining time of the original warranty period. All returned parts for which you have received a refund or replacement will become the property of Kinsa, Inc.

How to Obtain Warranty Service

How to obtain warranty service. You must present the following information to make a warranty claim: (i) model of your product; (ii) your full address and contact information; and (iii) your purchase receipt or other proof of the date purchased. The purchase must have come from a seller authorized by Kinsa Inc. (Kinsa"). To see a list of authorized sellers, click on this link. Note that third-party sellers on Amazon (e.g., seller other than Amazon Inc. and Kinsa Inc.) are not authorized sellers and thus are not covered by the Kinsa Inc. (Kinsa) warranty.

To make a warranty claim, please Submit This Form.

Exclusions and Limitations

This Limited Warranty applies only to the Product manufactured by or for Kinsa. The Limited Warranty does not apply to any (a) Kinsa products and services other than the Product, (b) non-Kinsa hardware product, (c) Kinsa Product or products and services purchased from unauthorized sellers ( Click on This Link to View Authorized Sellers), or (d) software, even if packaged or sold with the Product or embedded in the Product.

This warranty does not apply to a Product or part of the Product that has been altered or modified (e.g., to alter functionality or capability) by anyone who is not a representative of Kinsa. In addition, this Limited Warranty does not apply: (a) to damage caused by use with non-Kinsa products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the Product outside the permitted or intended uses described by Kinsa; or (d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Kinsa.

No employee or representative of Kinsa or any third party is authorized to modify, extend, or add to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms of this Limited Warranty will remain in full force and effect.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Implied Warranties

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.

Limitation of Damages

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, KINSA SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, EVEN IF KINSA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Governing Law

This Limited Warranty shall be governed by the laws of the State of New York, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction.

National Statutory Rights

Consumers in some jurisdictions may have legal rights under applicable national legislation governing the sale of consumer goods, including, without limitation, national laws implementing EC Directive 99/44. These rights are not affected by the warranties in this Limited Warranty.

The error 108 message generally has a quick and easy fix, so don't worry! All you need to do is center the audio balance in your Settings menu to fix it. To do so, please see below, and note that most Androids will look something like this, but with slightly different names and locations.

Open your Android Settings.

Navigate to Accessibility > Hearing.

If turned on, switch Turn off all sounds to off.

If turned on, switch Mono audio to off.

Access the Sound Balance section (you might need to tap Left and right sound balance). Nexus 6 users: Because you DO NOT have a sound balance section, if you have installed an app that allowed you to change the audio balance, open that app to center the audio.

Move the audio balance slider to the far left and release it.

Move the slider back to center. It should snap into place once you're close enough. Make sure the slider is completely centered. If it is even slightly off like the first image below youll need to try again. The second image is centered.

Tap SET (if displayed).

NOTE:In order for Kinsa to work every time you take a temperature reading:

Mono Audio and Turn off all sounds need to be off

Audio balance needs to be centered

If you wish to remove a reading from your Kinsa app, weve made it quite easy to do so by following these quick steps:

Tap and hold the entry

Select the More Options icon and select "Delete Entry."

No sweat, right?! If you have any feedback or further questions, we'd love to hear from you, just drop us a note at kinsa.help/ContactUs

Did you just get a shiny new Kinsa thermometer and want to set it up with your phone? Follow these steps and youll be up and running in no time!

Update your Kinsa app to the latest version for iPhone or Android

Open the Kinsa app

Tap the Settings gear button in the top right corner

Under Thermometers, tap Add New Thermometer

Follow the on-screen instructions

The Kinsa QuickCare wireless stick thermometer uses one CR 2032 battery.

We designed the Kinsa QuickCare to use the CR 2032 battery specifically becausethey'resmall, reliable, cheap, and easy to find. If you have a choice of brands, we recommend Energizer or Panasonic, whichever you find cheaper.

CR 2032 batteries are typically available at pharmacies, grocery stores, and online at Amazon, Target, and Walmart. Theyre usually sold in packs of 5 for around $5.

To replace your QuickCares battery:

With the edge of a coin, turn the back of your QuickCare counterclockwise until it pops off.

Tip your QuickCare to the side and the old battery should fall out.

Insert the new battery, ensuring the larger, more reflective side with text is facing up.

Replace the backing, and again use the edge of a coin to turn clockwise and secure the back of your QuickCare.

The Android operating system requires two things to connect with any Bluetooth Low Energy (BLE) device, including the Kinsa QuickCare wireless smart thermometer:

Bluetooth must be turned on

Location permissions must be granted

These two requirements come from the Android operating system, not from Kinsa.

For more detail, heres the relevant section of the official Android documentation for app developers:

"In order to use Bluetooth features in your application, you must declare two permissions. The first of these isBLUETOOTH. You need this permission to perform any Bluetooth communication, such as requesting a connection, accepting a connection, and transferring data.

The other permission that you must declare isACCESS_FINE_LOCATION. Your app needs this permission because a Bluetooth scan can be used to gather information about the location of the user. This information may come from the user's own devices, as well as Bluetooth beacons in use at locations such as shops and transit facilities."

If either Bluetooth or Location permissions are denied, your Android phone won't connect with your Kinsa QuickCare.

If location permissions were already denied and you want to go back and grant those permissions to enable your phone to connect with your Kinsa QuickCare, follow the steps below.

Note: Each Android phone manufacturer uses a slightly different menu. We've tried our best to provide instructions that will work with as many phones as possible, but you may need to find instructions for your particular phone.

Open your phone's Settings app.

Find and select Apps or Applications.

If you don't see a list of all your apps, select your closest match to App Info, Application Manager or Manage Applications.

Find and select Kinsa.

Tap on Permissions.

Turn on the switch next to Location.

Open the Kinsa app and setup your QuickCare.

Sadly, no. Connecting your Kinsa Smart Ear with more than one phone at a time is not supported.

If you want to connect your Smart Ear with a new phone and you still have your old phone handy, turn off the Bluetooth on your old phone first. Then reset your Smart Ear by following these steps:

Press and hold the smaller button on the side of your Smart Ear

Next press and hold the large round button on the front of your Smart Ear

Keep holding both buttons down for 5-7 seconds until the screen resets. When you hear two beeps several seconds apart, the reset is complete.

Now youre ready to connect with your new phone! Be sure to turn on Bluetooth on your new phone.

But if your Smart Ear is still having trouble with sending readings to your phone, follow the right guide for your phone below:

How to fix the connection between Smart Ear and iPhone

How to fix the connection between Smart Ear and Android

UPDATE - November 1st 2019

The order window for free Kinsa thermometers has closed.

Good news.You should still join your school's group in the Kinsa app to keep up on school health and help keep your kids healthy.

Bad news. We're so sorry, but for purely logistical reasons, we cannot extend the deadline a second time. Please do not contact us to request an extension or exception.

Click here to buy the same thermometer on sale on Amazon.com. It'll still work with the program.

Unfortunately, we've already kicked off our program for this year and for purely logistical reasons, we can't accept new schools into the program at this time.

However, if you'd like to learn more about the FLUency program and get a jump on applying tonext year'sprogram, check out our website and fill out the form at the bottom to apply on your school's behalf.

We'll follow up with your school for you:

KinsaHealth.com/FLUency

Haz click aqu para una traduccin de esta guia

Only schools which are accepted into this year's FLUency program are listed in the app.

If you can't find your school, are youcertainyour school was accepted? If so, you should have a flyer or message from your school's nurse about the program.

If you did hear about the FLUency program from your school's nurse, double check the exact spelling of the school. Since there are literally thousands of schools out there, our app looks for an exact match so the spelling is very important. For example, the Sand Hill school won't be found if you're searching with Sandhill.

If that doesn't work, try searching the unique part of your school's name which doesn't change. For example, instead of searchingSt John, St. Johnor Saint John- try searching with justJohn.

And if you still can't find your school group but you're certain your school is in the program, contact the Kinsa Customer Happiness team to ask for help, making sure to provide these details in your message:

Your full name

Your email address

The name of your school

The city AND state of your school

Actualizacin - 1ro de Noviembre 2019

La ventana de pedido de termmetros Kinsa gratuitos se ha cerrado.

Buenas noticias. Todava debe unirse al grupo de su escuela en la aplicacin Kinsa para mantenerse al da con la salud escolar y ayudar a mantener saludables a sus hijos.

Malas noticias. Lo sentimos mucho, pero por razones puramente logsticas, no podemos extender el plazo por segunda vez. No se comunique con nosotros para solicitar una extensin o excepcin.

Haga clic aqu para comprar el mismo termmetro a la venta en Amazon.com. Seguirfuncionando con el programa.

Actualizacin - 1ro de Noviembre 2019

La ventana de pedido de termmetros Kinsa gratuitos se ha cerrado.

Buenas noticias. Todava debe unirse al grupo de su escuela en la aplicacin Kinsa para mantenerse al da con la salud escolar y ayudar a mantener saludables a sus hijos.

Malas noticias. Lo sentimos mucho, pero por razones puramente logsticas, no podemos extender el plazo por segunda vez. No se comunique con nosotros para solicitar una extensin o excepcin.

Haga clic aqu para comprar el mismo termmetro a la venta en Amazon.com. Seguirfuncionando con el programa.

UPDATE: If you have a newer iPhone without a headphone jack, you may just need to connect the pieces in a particular order instead of following the steps listed below.

First, please make sure you are connecting the pieces in the EXACT order laid here:

How to use the Smart Stick on an iPhone with no headphone jack

But if the problem persists, follow the steps below:

===

There are a few issues that can interfere with the setup or temperature reading of your Kinsa Stick thermometer on an iOS device, butdon'tworry we will take you through each possibility until youre ready to go.

Using about 3 minutes of your time, this is what we will check for:

Physical device connections

iOS music settings:

EQ Not Late Night

Volume Limit Off

Audio Settings

Mono Audio Off

Audio Balance centered

Update to the latest Kinsa app

Recalibrate Smart Stick

Reboot smartphone

By checking each of these, we can almost guarantee that your problem will get solved - and stay solved! So lets begin.

For iPhones without a headphone jack(7, 8, X, XR, XS)

Since your phone doesn't have a built-in headphone jack, please make sure you are connecting all the necessary pieces in this EXACT order before continuing on with the steps below.

Connection Problems

Sometimes connection problems happen between the app and the thermometer. To be sure therearen'tany, the following tips should be applied.

On your iPhone, double-tap the home button.

Swipe the Kinsa app up to close it.

Next be sure the headphone jack is clear of lint. You can clean the headphone jack by gently using a toothpick to clear it out.

Finally make sure you listen for a click when you use any of these combinations of plugging your:

Kinsa into the black adapter (setup only)

Black adapter into the phone (or Lightning adapter iP: iPhone 7) ((setup only))

Kinsa into the phone

Kinsa into the extension cord

Extension cord into the phone (or Lightning adapter: iPhone 7)

Audio Settings

Now that everything is clean and connected, lets check some of your smartphone's audio settings as these can cause setup and temperature reading issues as well.

NOTE: We will be calibrating / setting up the thermometer after checking these settings. If setup was completed once before,don'tworry. Calibrating the thermometer a second time can only help with temperature reading accuracy.

Open your iOS Settings.

Scroll down and tap on Music.

If EQ is set to Late Night, tap on it and switch it to anything else. You can change this back after the Kinsa setup.

Go back to Music. If Volume Limit shows that it is On, tap on it and drag the slider as far to the right as it will go. This will turn it to Off. You can change this back after the Kinsa setup.

Go back to Settings, and then navigate to General > Accessibility.

Scroll down to Mono Audio. If turned on, switch it to off.

Next scroll to the audio volume balance slider (or tap Audio Balance to access it).

Move the audio balance slider to the far left and release it.

Move the slider back to center. It should snap into place once you're close enough. Make sure the slider is completely centered. If it is even slightly off like the first image below youll need to try again. The second image is centered.

Submitting This Form

NOTE: In order for Kinsa to work every time you take a temperature reading:

Mono Audio needs to be off

Audio balance needs to be centered

Update the Kinsa App

Finally lets update the app in case it is an older version (skip these steps if you just installed the app).

On your phone, go the App Store.

Tap on Updates (lower right).

Scroll down to Kinsa (if shown) and accept the update if available.

Recalibrate your Kinsa Smart Stick thermometer

Open the Kinsa app, navigate to More > Add a New Thermometer. Do not touch the volume during setup.

If the app doesnt appear to sense the adapter/thermometer, make sure the flat side of the thermometer is even with the surface it is resting on. You can even give the adapter and thermometer a quarter or half turn each. Turning the audio plug(s) may help the phone detect the connection and initiate setup.

If still an issue, restart your phone and try setup once more (leaving volume untouched).

After set up completes, try a reading but:

Avoid eating or drinking any liquids, exercising, taking showers or baths, or smoking for 15 minutes prior to use, as these activities can cause mild elevations in temperature.

Leave the thermometer still while you take a temperature.

Dont change the phone volume.

Wait about 30 seconds between readings. Kinsa takes its best readings from room temperature, so back to back readings can confuse it.

Reboot Smartphone

Lastly, we recommend rebooting or restarting your smartphone to clear out any junk settings or glitches which may be causing trouble.

This should resolve your setup or reading issue. If not, please contact us by and well be happy to help!

Setup of your Kinsa Smart Thermometer is essential for making sure your smartphone can communicate reliably while taking a temperature reading. This process should be repeated on each device you intend to use your thermometer with.

Luckily, we've made it as easy as following a few on-screen instructions in the Kinsa app and the whole process takes less than 90 seconds!

If you run into any problems while setting up and calibrating your Kinsa, one of these articles should help:

Kinsa Smart Stick

iOS - Troubleshooting Stick Setup or Temperature Reading issues

Android - Troubleshooting Stick Setup or Temperature Reading issues

Kinsa Smart Ear

iOS - Trouble connecting the Smart Ear

Android - Trouble connecting the Smart Ear

Yes, but it isn't meant to. We'll explain how.

The Kinsa QuickCare smart thermometer was designed and built from the ground up to be used with the free Kinsa app. The Kinsa app powers up an otherwise regular old "dumb" thermometer with smart features including temperature tracking, fever and treatment guidance, medication reminders - all designed to work together to help you and your family get better, faster.

To get the free Kinsa app, go to getKinsa.app

You already paid good money for your Kinsa smart thermometer so the app is completely free. There are no ads, in-app purchases, or paid features.

When powered on for the first time, the QuickCare will show APP on the display, prompting you to set it up with the Kinsa app before it will take a temperature. Completing this one-time, one-minute setup permanently removes this APP message so you can take readings whenever you need to.

But in a pinch, you can use the QuickCare to take readings on its own - no app necessary.

To take readings immediately without the Kinsa app, follow these steps:

If your QuickCare is off, push the button to turn it on.

Wait for APP to appear on the display

Quickly double press the button.For a demonstration, watch this video. kinsa.help/skipAPP

When the display changes to three flashing lines, it's ready to take a temperature. The APP message will still appear temporarily from time to time, but it won't get in the way of taking readings.

Even if you weren't planning on using the Kinsa app, we suggest trying it out for yourself. You might be surprised how handy it is!

There are a few issues that can interfere with the setup or temperature reading of your Kinsa Stick thermometer on an Android phone, butdon'tworry we will take you through each possibility until youre ready to go.

Using about 3 minutes of your time this is what we will check for:

Check Compatibility

Turn off Silent Mode and Do Not Disturb Mode

Connection Problems

Audio settings

Update the Kinsa app

Rebooting your phone

By checking each of these settings, the most common issues with the Smart stick can be solved right away. Let's get started.

Check Compatibility

First, please check if your smartphone is compatible with the Smart Stick, as not all phones are.

Visit KinsaHealth.com/phones to see if your phone is officially compatible.

Turn off Silent Mode and Do Not Disturb Mode

With recent Android updates, we've found that Silent Mode and Do Not Disturb Modecan interfere with how your phone routes audio signals coming through the headphone jack. In some cases, this can block the Smart Stick's signals from reaching the phone at all.

Before proceeding, please make sure that Silent Mode and Do Not Disturb mode are both turned off. To do this, please follow the guides below. However, please note that each phone manufacturer and Android version may handle these modes slightly differently.

Limit interruptions with Do Not Disturb

Where to find Silent Mode

Connection Problems

Sometimes connection problems happen between the app and the thermometer. To be sure therearen'tany, the following tips should be applied.

Launch the Recent Applications menu.

Swipe right to close the Kinsa app.

Be sure the headphone jack is clear of lint. You can clean the headphone jack by gently using a toothpick to clear it out.

Make sure you listen for a click when you use any of these combinations of plugging your:

Kinsa into the black adapter (setup only)

Black adapter into the phone (setup only)

Kinsa into the phone

Kinsa into the extension cord

Extension cord into the phone

Audio Problems

Now that everything is clean and connected, lets check some of your smartphone's audio settings as these can cause setup and temperature reading issues as well.

NOTE: We will be calibrating / setting up the thermometer after checking these settings. If setup was completed once before,don'tworry. Calibrating the thermometer a second time can only help with temperature reading accuracy.

Most Androids will look something like this, but with slightly different names and locations.

Open your Android Settings.

Navigate to Accessibility > Hearing.

If turned on, switch Turn off all sounds to off.

If turned on, switch Mono audio to off.

Access the Sound Balance section (you might need to tap Left and right sound balance). Nexus 6 users: Because you DO NOT have a sound balance section, if you have installed an app that allowed you to change the audio balance, open that app to center the audio.

Move the audio balance slider to the far left and release it.

Move the slider back to center. It should snap into place once you're close enough. Make sure the slider is completely centered. If it is even slightly off like the first image below youll need to try again. The second image is centered.

Tap SET (if displayed).

Submitting This Form

NOTE:In order for Kinsa to work every time you take a temperature reading:

Mono Audio and Turn off all sounds need to be off

Audio balance needs to be centered

Apps that amplify sounds or music, like BoomSound or PowerAmp, need to be disabled in order to use Kinsa. This is because Kinsa utilizes the headphone jack for calibration, and requires the audio settings to be at the systemdefault values.

Update the Kinsa app

Finally lets update the app in case it is an older version (skip these steps if you just installed the app).

On your phone, go to the Google Play app store.

Tap Menu > My Apps & Games.

Scroll down and see if there is an update for the Kinsa app. If so, update the app.

Reopen the Kinsa app, navigate to the menu option (upper left), and tap Set up Thermometer.Do not touch the volume during setup.

If the app doesnt appear to sense the adapter/thermometer, make sure the flat side of the thermometer is even with the surface it is resting on. You can even give the adapter and thermometer a quarter or half turn each. Turning the audio plug(s) may help the phone detect the connection and initiate setup.

If still an issue, restart your phone and try setup once more (leaving volume untouched).

After set up completes, try a reading but:

Avoid eating or drinking any liquids, exercising, taking showers or baths, or smoking for 15 minutes prior to use, as these activities can cause mild elevations in temperature.

Leave the thermometer still while you take a temperature.

Dont change the phone volume.

Wait about 30 seconds between readings. Kinsa takes its best readings from room temperature, so back-to-back readings can confuse it.

Reboot your phone

Lastly, we recommend rebooting or restarting your smartphone to clear out any junk settings or glitches which may be causing trouble.

This should resolve your setup or reading issue. Note that if your phone is running Nougat, please see our other FAQ here for additional information: https://support.kinsahealth.com/hc/en-us/articles/115000363046

If you still have issues, please contact us by and well be happy to help!

It's very unusual for the QuickCare to have issues with connecting to your iPhone, but if your QuickCare runs into difficulty, following these steps will fix the problem for you right away:

Make sure you're using the Kinsa app for wireless thermometers, not the Kinsa Smart Stick app for older, wired thermometers.

Check that your Kinsa app has been given access to your phone's Bluetooth settings.

Open theSettings app

Wait a few seconds, then scroll down to find Kinsaand tap it.

On the next screen, make sure Bluetooth is switched on.

Turn off QuickCare by holding down the button (if it's already on)

Force Close your Kinsa app(Not sure how? Follow this guide from Apple )

Turn Airplane mode on

Turn Airplane mode off

Make sure your iPhone's Bluetooth is turned on

Open the Kinsa app

Tap Settings in the top right corner > Add New Thermometer

This is optional but for best results, tap ENABLE LOCATION SERVICES, then tap Allow.

Again for best results, tapTURN ON NOTIFICATIONSthough this optional too.

On the Turn your thermometer onscreen,push the button on your QuickCare thermometer.

You should then see your QuickCare connect with your iPhone. If your QuickCare still isn't connecting after following these steps, please let us know right away at KinsaHealth.com/ContactUs

At the moment, to find

Problem: Searching for a school in Groups returns the following error:

The operation couldn't be completed. (Kinsa.GroupFeed-API.GroupFeedError error 4.)

Cause: Inputting the state abbreviation instead of the full state name (or simply leaving it blank).

Solution: Use the full name of the state, or leave it blank, and it'll work properly.

It sure can! This can be set within the Kinsa app for Smart Stick and Smart Ear readings. You can also set this manually for the Ear display.

To change the units displayed in the Kinsa app:

Launch the Kinsa app

For iOS, tap on More > Settings. For Android, tap on Menu > Settings.

Select Fahrenheit or Celsius for the Kinsa app's temperature scale. All temperature readings (prior and future) will automatically convert to your new setting.

To change the units displayed on the Smart Ear:

From the back of the thermometer, push down on the bottom half and slide it down.

Remove the batteries.

There is a small switch underneath labeled C and F. Flip to your desired units.

Replace the batteries, and take temperatures normally.

Note that units displayed on the Smart Ear for each reading will match your manual setting, but units displayed in the app will match what you selected in the app Settings. (e.g. F may display on the Ear while C displays in the app)

The Kinsa QuickCare thermometer truly lives up to its name! To take a temperature with it, follow these simple steps:

Tap the button on top of the QuickCare to turn it on. You will hear a long beep.

Once you see 3 dashes flashing on the display ( - - - ) your QuickCare is ready to use.

Place the tip of the QuickCare as desired: under the base of the tongue, up under the armpit, or with only the silver tip placed in the rectum.

Hold still and try not to move during the temperature taking process.

After ~10 seconds, you'll see the temperature reading appear on the QuickCare's display.

The QuickCare will then automatically turn off after 30 seconds of inactivity. You can also hold down the button at the top of the QuickCare to turn it off manually.

IMPORTANT TIPS

Do not place the QuickCare before turning it on. Always turn it on first, then place it.

When placing the QuickCare, make sure the probe tip is in theHeat Pocket;toward the back and underneath either side of the tongue (see image below)

Be sure to let the QuickCare cool down for up to 10 seconds between readings.

Wait 15 minutes after bathing, exercising or consuming anything hot, cold, spicy or chewy.

We take your privacy incredibly seriously and we will never share or sell your personal information or information which could be used to identify you or target ads at you specifically. Period.

In our mission to respect your privacy, you control which data the Kinsa app can access, including your location.

If you want to stop sharing your location data with Kinsa, follow these steps:

For iPhones

Open the Settings app

Scroll down and tap Privacy

TapLocation Services

On the list, find Kinsaand tap on it.

Tap Never

For Android phones

Each Android phone manufacturer uses different menus. We've tried our best to provide instructions which will work with most phones, but you may need to find instructions for your particular phone.

Open your phone'sSettings app.

FindAppsorApplicationsand tap it

If you don't see a list of all your apps, tapApplication Manager or App Info

Find Kinsaand tap it

TapPermissions

Turn off theLocation switch

Please note, many Android phones require location permission to connect with any and all Bluetooth Low Energy (BLE) devices, which includes the Kinsa QuickCare smart thermometer. This requirement isn't coming from the Kinsa app, but from the underlying Android operating system.

For Android's reasons as to why they specifically require location data to connect with BLE devices, please read this page from Android's official documentation, specifically the first paragraph with the blue star: kinsa.help/AndroidBLE

When you install the Kinsa app on your smartphone, you will be asked to grant permissions to the Kinsa app in order to use some features. We take your privacy extremely seriously, and so in the interests of full transparency, here are the full reasons explaining why we ask for access to each of those features.

Identity

We ask for this permission so that we can get the make and model of your smartphone to see if it is compatible with our smart thermometers, specifically the Kinsa Smart Stick. Without this information, we would not be able to know whether you were using a compatible smartphone with your Smart Stick, which could produce inaccurate temperature readings.

Location

We ask for this permission because of the "Groups" feature within the Kinsa app. "Groups" allows parents to opt-in (note: this does not happen automatically, you have to specifically turn this feature on to use it) to anonymously communicate with other families who attend the same school. This allows other parents to see if there are fevers or other illnesses going around their school so they can make informed decisions about their childs health. This feature relies on location data in order to offer a list of nearby school groups to join.

Photos / Media / Files

We ask for this permission because alongside storing temperatures inside the Kinsa app, you can also log other kinds of medical data, including notations of medications taken and photos of rashes or spots. Without this permission, you would not have the ability nor option to add photos of rashes, spots, and other symptoms to your medical history within the Kinsa app.

Microphone

This is a very important permission to ask for. Our Kinsa Smart Stick thermometer connects to your smartphone using the microphone and headphone jack. The Kinsa app then converts the audio signals coming from the thermometer into a temperature reading displayed in the Kinsa app. This is the core technology behind how the Kinsa Smart Stick worksand therefore is necessary to grant in order to work.

Bluetooth Connection Information

This is also a very important permission. We make two types of smart Bluetooth thermometers: the Kinsa Smart Ear and the Kinsa QuickCare. Each connects to your phone through a wireless Bluetooth connection. Without this permission, neither the Smart Ear nor QuickCare would beable to synchronize temperature readings with the Kinsa app.

While not all of these permissions are necessary to simply take a temperature, they are all necessary if you were to use all the features of the Kinsa app.

As we mentioned earlier, we take your privacy extremely seriously. We do not share your personal medical information with anyone. For more information about how seriously we take your privacy, please check out our Privacy Policy.

Getting started with your QuickCare thermometer is super quick and easy! Here's how:

Download the latest version of the Kinsa app from here: getKinsa.app

Enable Bluetooth on your phone.

Launch the Kinsa app.

Tap Settings > Add New Thermometer

Push the button on your QuickCare thermometer to turn it on.

Within 10 seconds, you should see a prompt asking you to "Ignore" or "Connect." If you see this, tap "Connect" and go through the setup flow.

In the future, be sure to open your Kinsa app during or after temperature taking to take advantage of all of Kinsa's smart features and guidance.

Connection Issues

If your QuickCare doesn't connect after the following the steps above, try this to correct it:

If you have an Android phone, make sure your Kinsa app has been granted location permissions. This is required by the Android operating system to connect with any Bluetooth Low Energy(BLE) device, including the Kinsa QuickCare. Learn more here.

Turn off QuickCare by holding down the button (if it is on)

Force Quit your Kinsa app

Turn Airplane mode on

Turn Airplane mode off

Ensure Bluetooth is enabled on your phone

Open the Kinsa app

Tap Settings > Add New Thermometer

Push the button on your QuickCare to turn it back on.

Within 10 seconds, you should see a prompt asking you to "Ignore" or "Connect." If you see this, tap "Connect" and go through the setup flow.If you still have an issue afterfollowing these steps, we want to know! Reach out to our Customer Happiness team at KinsaHealth.com/ContactUs for quick assistance.

If you are having trouble connecting your Kinsa Smart Ear,don'tworry! There are just a few simple steps to getting you on track.

IMPORTANT: If your phone is running Android 7.0 or later and pairing the Kinsa Smart Ear keeps failing, go to the phones Settings and turn off Bluetooth. Power off the phone and then power it back on. Turn on Bluetooth and try pairing the Ear with the Kinsa app once more. For a running thread on this issue see Googles forum post here.

Get latest version of the Kinsa app

On your phone's web browser, go to getKinsa.app

Remove your Kinsa Smart Ear from your phone's Bluetooth settings

On your Phone, open the Settings app > Bluetooth (must be on).

Under Paired devices look for KS_ If it appears, tap on the gear icon next to it and select Unpair.

Press the Home button to exit settings.

Reset your Kinsa Smart Ear

Press and hold the small white button on the side of your Smart Ear thermometer.

Next press and hold the large round power button located above the LCD screen.

Keep holding both buttons down for 5-7 seconds until the screen resets and you hear two beeps several seconds apart.

Now youre ready to pair!

Open the Kinsa app.

Tap Settings > Add New Thermometer

If your Smart Ear is turned off, press the round button to turn it back on.

Tap PAIR DEVICE. Note that for some Android devices, the pairing request dialog may appear in the Notification bar at the top of the screen.

And you're done! Now youre ready to take a temperature reading with your Kinsa Smart Ear

PIN Message: Some Android users may report seeing an Incorrect pin or pass key message preventing further set up. Certain android phones have a security feature named "Smart Lock which prompts a PIN or pass key in order to complete set up of Bluetooth devices. The prompt can present itself in various ways, depending on phone type. Sometimes the prompt is in the Notifications bar at the top of the screen, its an audible alert, or its a dialog box on the screen. Each user should research how Smart Lock works on their individual device, including finding out what your PIN or pass key is for your device, for it may vary across device types.

Pairing issues can sometimes be related to receiving a pair prompt by Smart Lock, while not being aware such a prompt was received. It may be possible to adjust the Smart Lock settings to either not require a PIN for Kinsa, or disable it entirely. There are a number of tutorials and support articles about how to manage Smart Lock, so you can choose your favorite.

If youre still having trouble, were always ready to help. Reach out to us at kinsa.help/ContactUs and well be happy to sort this out for you!

There are a few events that can happen during use thatll trigger certain codes to display on the screen. Here are the codes and their meanings:

UPd - Firmware update in progress. Wait 30 seconds until it completes before taking another temperature.

APP - This displays when further guidance is communicated within the Kinsa app. Examples of guidance are:

On initial setup, pair the app with thermometer

Battery is critically low

Fever guidance available

Queued readings; sync to app ASAP to store them

Err - Problem detected, check the app for details. Common causes are:

Taking the thermometer out of the mouth/armpit/rectum before the reading completes

Placing the thermometer before turning it on (if this is done, the probe tip is too warm to begin a reading)

H - Temperature is above normal human range. To correct this:

Hold still when taking a temperature

Dont eat or drink for at least 10 minutes before taking a temperature

Dont take a temperature while in the bath, sauna or other heated environment

Life happens. Whether its moving into your new house or into the next room, sometimes things go missing at the worst possible time. We totally understand and wewon'tlet that get in the way of using your Kinsa thermometer.

Often times, customers contact us when theycan'tfind their black Setup Adapter when they need to recalibrate their Kinsa Smart Stick thermometer after upgrading to a new phone or to a new operating system version. If this sounds like you, the good news is that its probably in the case for your Smart Stick thermometer.

When you first set up your Smart Stick, a shortvideo walks you through the initial setup process. In that video, we recommend storing theblack Setup Adapter in the compartment in the underside of the case of the Smart Stick. If you haven't already, please checkthat compartment to see if you put it back there after your initial setup.

But if your black Setup Adapter really has gone missing, we have some bad news. After five years on the market, the Smart Stick has been discontinued and we don't have any Setup Adapters left in stock to sell separately. At this point, we'd recommend upgrading to our new Kinsa QuickCare which is wireless and doesn't use any adapters at all.

Ifyou'vemisplaced a different part, other than the black Setup Adapter, please let us know at kinsa.help/contactus. Our Customer Happiness team will be more than happy to help you replace whichever parts you need.

The Kinsa Smart Ear will automatically turn off within 30seconds. No off button needed!

If after adding the fresh batteries to your new Kinsa Smart Ear:

It won't turn on OR

It turns on but doesn't stay on

Please try the following:

Remove the batteries.

Clean the battery cavity with a cotton swab

Put the batteries back in.

If that doesnt work,replace the batteries with new ones to see if the issue is with the batteries or the Smart Ear itself.

If these stepsdon'tresolve the issue, please contact us and attach a picture of the battery compartment so we can see what you're seeing and take care of this for you.

The following are the specifications for the Kinsa Smart Ear thermometer.

Displayed temperature range:

93.2 F 108 F (34 C 42.2 C)

Operating ambient temperature range:

59 F 104 F (15 C 40 C)

Display resolution:

0.1 F or C

ACCURACY FOR PATIENT TEMPERATURE RANGE

95.0 F 107.6 F (35 C 42 C):

Outside this range:

MAXIMUM LABORATORY ERROR

0.4 F (0.2 C)

0.7 F (0.4 C)

LONG TERM STORAGE RANGES

Temperature:

Humidity:

13 F to 131 F (25 C to 55 C)

15 95 % RH (non-condensing)

OTHER

Battery type:

Battery life:

Bluetooth:

Two AAA batteries

Approximately 2 years

Bluetooth Low Energy v4.0

At the moment, the Kinsa Smart Ear's beeps can't be muted or have their volume adjusted.

The Kinsa Smart Ear can display temperatures in both Fahrenheit (F) for Americans and Celsius (C) for the rest of the world.

Note: Kinsa thermometers and the Kinsa app handle their temperature scales separately. If you change the scale in your Kinsa app, it won't change on your Kinsa thermometer's built-in display.

If your Smart Ear is using the wrong temperature scale for you, here's how to fix that:

Turn over your Smart Ear and slide the battery cover down to open the compartment.

Remove the batteries.

Behind the batteries, you'll see a black and silver switch.

For Fahrenheit (F)push the switch down away from the Smart Ear's sensor.

For Celsius (C)push the switch up towards the Smart Ear's sensor.

Replace the batteries and battery cover.

Turn on your Smart Ear and you'll see the new temperature scale on the display.

No, we do not. Kinsa thermometers reportthe temperature accurately, and so a reading under the arm will be lower than an oral reading. However, our fever guidance feature takes this into account. It knows to mark a 99.4 F (37.4 C) underarm temperature as a low fever because it is equivalent to a 100.4 F (38 C) oral temperature.

The Mayo Clinic states that the following thermometer readings generally indicate a fever:

Rectal, ear or temporal artery temperature of 100.4 F (38 C) or higher

Oral temperature of 100 F (37.8 C) or higher

Armpit temperature of 99 F (37.2 C) or higher

For help please reference:

iOS - Troubleshooting Stick Setup or Temperature Reading errors

The wireless Kinsa QuickCare (and the discontinued wiredSmart Stick) can take great oral, underarm and rectal measurements when used properly with the right technique.

The most common reason for problem readings stem from howthey'retaken, so follow these steps to get great readings every time:

Pro Tips for All Types of Readings

Dont take any readings after eating, drinking or exercising.

For the QuickCare wireless stick thermometer, always wait for three flashing lines on the display BEFORE putting the tip in your mouth, armpit, etc. Wait for these three flashing lines before every reading.

If you or your Kinsa were somewhere with a different temperature (like outside on a cold day) wait until you and your Kinsa are used to the new temperature before taking a reading.

For Oral Readings

For oral readings, always put the tip in your mouths heat pocket; under the tongue at the back of the mouth.

The temperature in one spot of the mouth can be very different from another so always put the tip in the same heat pocket for every reading.

kinsa.help/ContactUs

For Underarm Readings

Make sure there are no clothes in the way, and that there has been no exercise or bathing in the 15 minutes before the reading is taken. Underarm readings are around 1Flower than oral readings. This is perfectly normal.

The Kinsa app automatically takes underarm readings into account when calculating the severity of the fever, but it does not artificiallyadd that 1Fto the temperature reading.

Learn more.

For Rectal Readings

A rectal reading is the best way to measure your baby's temperature. To keep your baby as comfortable as possible while getting a great reading, follow this dedicated guide:

How to take your baby's rectal temperature

NOTEIf you're using these techniques with your wired Smart Stick thermometer and still getting inconsistent readings, follow these steps:

Check if your phone is compatible with your Kinsa by visiting kinsa.help/phones

Update to the latest version of the Kinsa Smart Stick app for iPhone and Android.

Try recalibrating your Kinsa by following these guides for iPhone and Android.

Still no luck? Tell us at and we'll take care of it.

Video Guides for Kinsa Smart Stick

How to take an oral reading with the Kinsa Smart Stick

How to take an underarm reading with the Kinsa Smart Stick

Written Guide for Kinsa Smart Stick

Open the Kinsa app on your smartphone.

Plug the Kinsa thermometer into your phone. Its recommended that you use the extension cord that came with the Kinsa as it will likely help return a more accurate reading (and will be more comfortable).

On the temperature tab, choose your method for taking a temperature (oral, underarm, or rectal).

Place the thermometer according to your desired reading location (under the base of the tongue, in the bend of the armpit, or with only the silver tip placed in the rectum)

To join the FLUency Group at your school

If you havent already, go to the Apple App store or Google Play store from your device and download the Kinsa app.

Run the Kinsa app.

Tap Groups (iOS) or menu (upper left) > Groups (Android).

Search for your school using the school name and city/state(i.e. San Francisco, California) or Zip

If found, tap JOIN GROUP. If you already have a Kinsa you can just check-mark the box I already have a thermometer and tap SUBMIT.

If your schoolisn'tfound, to request enrollment in the FLUency program for your school, please APPLY HERE.