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NPS
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Kiss Products
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About Kiss Products' Brand
Kiss is a manufacturer and distributor of nail and related products in New York.
Brand at a Glance
73%
Customer Loyalty
3.8/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Kiss Products NPS
Kiss Products's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Kiss Products's customers would recommend using the product based on a scale of -100 to 100.
Kiss Products Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Kiss Products NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Mar 2022 0 | Mar 2022 | 0 |
Nov 2022 33 | Nov 2022 | 33 |
Aug 2023 25 | Aug 2023 | 25 |
Dec 2024 0 | Dec 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kiss Products Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Kiss Products users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kiss Products Product Quality
3.8/5
Kiss Products has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Kiss Products' overall Product Quality score rated by its users and customers.
Kiss Products Product Information
Kiss Products’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.kissusa.com/
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Kiss Products Pricing
Kiss Products ROI & Value For Money
3.2/5
Kiss Products has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Kiss Products' overall ROI score rated by its users and customers.
Kiss Products Customer Satisfaction (CSAT)
Kiss Products Customer Satisfaction (CSAT) Score
80 / 100
Kiss Products has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kiss Products Customer Service
3.3/5
Kiss Products has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Kiss Products' overall Customer Service score rated by its users and customers.
About Kiss Products's Customer Service
Address
Port Washington, NY
Website
http://www.kissusa.com/
Consumer vs. Employees
Kiss Products scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Kiss Products would recommend the brand to a friend. ENPS measures how likely Kiss Products employees would recommend working at Kiss Products to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
