Kobo FAQs

Some Kobo eReaders, tablets, and Kobo apps are no longer manufactured or supported. This means that some Kobo products won't be able to download content or get updates.

To improve our eReaders, apps, and services, we'll need to discontinue support for our earlier devices and apps so that we can focus on making our current and future products better. Rest assured, no items in your Kobo library will be affected. You will continue to have access to all reading material you have purchased or downloaded from Rakuten Kobo.

You can download the free Kobo App available for iOS and Android smartphones and tablets, and continue reading with Kobo on a device you already own. Or, download the free Kobo Desktop App to read your eBooks on your PC or Mac desktop computer.

You can visit kobo.com and go to the 'Apps & eReaders' page to learn about the latest Kobo eReaders and apps.

Not sure which eReader you have?

Follow the steps in this article to find your Kobo eReader model number

The following eReaders, tablets, and apps are no longer manufactured or supported:

Kobo eReaders

Kobo WiFi(model numbers: N647 and N47B)

Kobo tablets

Kobo Vox(model number: K080)

Sony eReaders and apps

Sony Reader T1

Sony Reader T2

Sony Reader T3

Sony Reader app.Note: You can use the Kobo Desktop app for your Sony Reader.

Kobo apps

Kobo app for Blackberry

Kobo app for iOS 4 or earlier

Kobo app for Android 4.0 or earlier

Kobo Desktop for Windows XP or earlier

Kobo Desktop for OSX 10.6 or earlier

The following eReaders are not affected and will continue to work as normal:

Kobo Forma - (Model N782)

Kobo Clara HD - (Model N249)

Kobo Aura H2O Edition 2 - (Model N867)

Kobo Aura ONE - (Model N709)

Kobo Aura Edition 2 - (Model N236)

Kobo Touch 2.0 - (Model N587)

Kobo Glo HD - (Model N437)

Kobo Aura H2O - (Model N250)

Kobo Aura - (Model N514)

Kobo Aura HD - (Model N204B)

Kobo Glo - (Model N613)

Kobo Touch - (Model N905, N905B, or N905C)

Kobo mini - (Model N705).

Kobo Arc - (K107)

Kobo Arc 7 - (T647)

Kobo Arc 7 HD - (T416)

Kobo Arc 10HD - (K110)

Note:AllKobo Arc tablets should have been updated before February 28th, 2019. If the automatic update wasn't completed, you must manually update your Arc device to continue receiving software updates. To manually update your Kobo Arc software, follow the steps these steps.

Note: To sync or add books onto your Kobo mini, you'll need to use the Kobo Desktop app.

If you prefer to speak to our customer care team about your Kobo product or service, scroll to the very bottom of the page and click the 'Contact Us' button.

Here's how the Contact Us button looks like:

After you click the Contact Us button, you'll be asked to fill out a short form.

Once you've filled out the form, you can talk to usby chat or by phoneabout the issue you have with your Rakuten Kobo product or service.

The more information you provide, the better we can help you solve the issue.

When you delete an audiobook from your Kobo app, you can get it back by going to your account archive.

Go to kobo.com

Sign in to your account.

Select My Accountat the top of the screen.

Select My Books.

Select Archivenear the top of the screen.

You'll see a list of items that you've deleted from your Kobo account.

Find the audiobook you want to restore, and click the Kobo books app for Android More icon under 'Actions'.

Select Restore to Library.

Once you’ve restored your items, sync your Kobo books app for iOS or to download the audiobook to your smartphone or tablet.

Your Home screen shows you an overview of books you’re currently reading and other suggested reads.

Your Home screen will look similar to this after you’ve added a few books:

To open a book, tap on the cover. Your most recently opened books appear at the top of the screen.

Tap any of these icons on the Home screen:

Menu icon: Opens the eReader menu.

Wi Fi icon: View and connect to available Wi Fi networks.

Brightness icon: Adjust screen brightness.

Battery icon: See the battery status and change energy savings settings.

Sync icon: Download recently purchased books onto your eReader and update your eReader software if there’s one available.

Search icon: Search for books on your Kobo eReader or new books to buy in the Kobo Store.

Go back to the Home screen when reading

If you’re reading a book and want to see the Home screen, follow these steps:

While reading, tap the middle of the screen.

The Reading Menu will appear.

TapBack to Home.

Remove items from the Home screen

Your Home screen automatically shows the top four books that you recently opened.

You can remove books from the top-half of the Home screen so that it won’t appear. When you remove a book from the Home screen, the book remains in your Kobo account and won’t be deleted.

Note: The items on the bottom of the screen cannot be removed.

Go to your Home screen.

Press and hold a book cover at the top of the screen. A menu will appear.

Tap Remove.

Select Remove from Home.

Note: By default, this option is selected.

Tap Remove.

The book cover will be removed from the Home screen, and another book will appear.

Your Kobo Forma and Kobo Libra H2O's screen can automatically rotate the page to portrait or landscape mode.

Only Kobo Forma and Kobo Libra H2O have the screen orientation feature.

When the screen is on auto-rotate mode, you'll see the auto-rotate icon at the top of the screen. When the auto-rotate feature is turned off, you'll see the or locked rotation icon.

While reading, tap the middle of the screen.

Tap the rotate icon at the top of the screen.

Tap either Landscape or Portrait.

If you want the page to automatically rotate again, tap Auto rotate.

Some Kobo eReaders are waterproof. Follow these steps to ensure your eReader isn’t damaged by water.

The Kobo eReaders below are waterproof:

Kobo Libra H2O (Model number: N873)

Kobo Forma (Model number: N782)

Kobo Aura ONE (Model number: N709)

Kobo Aura H2O Edition 2 (Model number: N236)

Kobo Aura H2O (Model number: N250)

To find your eReader's name and model number, follow the steps in this article.

Maximum water submersion depth and duration

Depending on which eReader you have, it can be submerged in different depths and durations under water.

Kobo Libra H2O, Kobo Forma, Kobo Aura ONE, Kobo Aura H2O Edition 2 :

2 meters (6.5 feet)

Up to 1 hour of fresh water submersion

IPX8 certified

Kobo Aura H2O :

1 meter (3 feet)

Up to 30 minutes of fresh water submersion

IP67 certified

Waterproof your Kobo eReader

Your eReader has been tested and certified as waterproof in certain conditions. Here are a few things you should do to avoid damaging your eReader with water.

Your eReader is not dustproof or sandproof.

Dry the USB port before connecting the USB charger to your eReader.

Avoid exposing your eReader to water moving powerfully, like waterfalls or waves.

Do not charge your eReader in or near water, or in areas with high humidity.

Your eReader does not float.

Do not submerge your eReader in water for more than what it’s rated for.

Do not submerge your eReader for longer than its rated for.

Avoid submerging your eReader in salt water, soapy water, or chlorinated water

For the best reading experience, your eReader's screen and your hands should be dry. If the screen gets wet, just wipe it with a dry cloth.

Kobo Aura H2O

The screen may not respond as expected if used while wet or under water. If your eReader gets wet rinse it with fresh water immediately and dry it before use. This will extend the life of your eReader.

Waterproof your Kobo Aura H2O (Model number N250 only)

If you have a with a port cover on the bottom, keep the port cover firmly closed to prevent water from entering the Micro USB port and Micro SD slots.

If you can't find a book on your eReader, make sure the email address signed in to the eReader is correct.

Go to your Home screen.

Tap the sign out of your Kobo eReader Menu icon at the top left of the screen.

Tap Settings.

Tap Accounts.

Under 'Kobo', you'll see the email address that's signed in to the eReader.

Verify that the email address that you see is the same as the email receipt for the books you purchased.

If the email matches: You are signed in with the correct account.

If the email does not match: Sign in with the email address shown on your Kobo receipt.

If you're signed in to the wrong account, and sign back in.

This user guide applies to the eReader models below.

eReader name

Model number

Kobo Libra H2O

N873

Kobo Forma

N782

Kobo Clara HD

N249

Kobo Aura H2O Edition 2

N867

Kobo Aura ONE

N709

Kobo Aura Edition 2

N236

Kobo Touch 2.0

N587

Kobo Glo HD

N437

Kobo Aura H2O

N250

Kobo Aura

N514

Kobo Aura HD

N204B

Kobo Glo

N613

Kobo Touch

N905, N905B, or N905C

Features for select eReader models

Some features are only available for select eReader models.See the list of features and supported eReaders here.

Not sure which eReader you have?

You can find your eReader name and model number in the Settings menu.

Go to your Home screen.

Tap the Menu icon at the top of the screen.

Tap Settings.

Tap About<your eReader name> at the bottom of the menu.

Look for your model number in the About screen.

Note: The model name appears at the top of the screen.

You can contact us 24 hours a day, 7 days a week from:

Canada (English, available 24 hours a day): 1 (800) 368-5390

United States of America: 1 (800) 368-5390

Australia: 1 (800) 612-739

New Zealand: 0 (800) 466-458

United Kingdom: 0 (800) 404-9511

Ireland: 1 (800) 902 221

You can change the email address that’s associated with your Rakuten Kobo account.

Your email address is used to sign in to your:

Kobo account

Kobo eReader

Kobo Books app

Kobo Desktop app

To change your email address:

Go to Kobo.com.

Click Sign inat the top of the screen.

Enter your Kobo email address and password.

Click Continue.

Click My Accountat the top of the screen.

Click Account Settings.

Under the ‘Email Address’ field, enter your new email address.

Click Save.

After you change your email address, sign in to your Kobo eReader and Kobo apps with your new email address.

Notes:

If you forgot your Kobo account password, read the steps here to reset it.

If you have trouble signing in, try the steps in this article.

Try these steps if you have issues with your eReader.

If your eReader is frozen or unresponsive:

Force your eReader to shut off

If your screen is frozen, or if you see a black screen, press and hold the power button for 15 seconds. Your eReader should turn off. Turn it back on and see if the issue was fixed. To learn more about turning your eReader on and off, follow the steps here.

Charge your eReader

If you see a black screen or if your eReader is unresponsive, it may be out of batteries.

Try charging your eReader for at least one hour.

If your eReader isn't charging, try using a different Micro USB cable or a different USB port on your computer. If your eReader's battery is completely drained it can take up to 15 minutes before it reacts to being plugged into power.

If you're missing a book:

Repair your Kobo account

If you're missing a book that you recently purchased, or can't find a book you have in your Kobo account, try repairing your Kobo account. Follow the steps here to repair your eReader account: Repair your Kobo account on your Kobo eReader.

Search for your book

If you have a lot of books, you can use the search feature to find it. Follow the steps in this article to quickly find a book on your eReader: Search for a book on your Kobo eReader.

Troubleshoot your eReader

If you can't find your book after repairing your eReader account, follow the steps in this article to find your missing book: Troubleshoot missing eBooks and audiobooks

If you have issues viewing your book:

Re-open your book

If you have issues viewing your book, or if the book doesn't show pages correctly, try re-opening the book. To do this, while reading, tap the centre of the screen to bring up the Reading Menu, tap the Go to your Home screen Menu icon at the top of the screen, tap Home, then open your book again.

If your eReader isn't working as expected after trying the steps above:

Reset your Kobo eReader

If you tried all the steps above and still can't get your eReader to work properly, try resetting your eReader. Follow the steps in this article to learn how: Reset your Kobo eReader.

Still have issues with your eReader?

Read the troubleshooting steps here:

Troubleshoot your Kobo eReader

If you see a blank screen while reading:

Some books have blank pages at the beginning or end of chapters and the beginning or end of the book. Try going forward a few pages.

and re-open the book.

Turn your eReader off and charge it for at least one hour.

If your Kobo device is physically damaged, it is no longer covered by Kobo’s limited warranty. On a Kobo eReader, a physically damaged screen will look like it's shattered, or you may see vertical or horizontal lines on the screen with a frozen image.

Not sure which eReader you have? Find your eReader model number and name in the Settings menu.

Go to your Home screen.

Tap the Menu icon at the top of the screen.

Tap Settings.

Tap About<your eReader name> at the bottom of the menu.

Your eReader’s name appears at the very bottom of the list.

Look for your model number on the About screen.

Promo codes can only be applied to eligible eBooks and audiobooks since not all publishers choose to take part in promotions.

If you receive an email that includes a promo code, your promo code will work for a select list of titles only, and only for the duration of the promotion mentioned in your email.

Note: Some promo codes can't be redeemed on a Kobo eReader, so it's best to redeem your promo code on the Kobo website.

Here are some reasons a promo code might not apply to an eBook or audiobook purchase:

The promo code has expired, or isn't active yet.

You or someone you share your account with may have already redeemed the promo code. Promo codes are usually good for one time only.

The promo code may have been entered incorrectly. Promo codes are case sensitive. Enter the promo code exactly as you see it.

The promo code may not be valid for your chosen eBook or audiobook due to publisher restrictions.

The promo code may not be eligible in your region.

You've already applied the maximum ten promo codes to a single purchase.

You may be using your Kobo eReader to apply a promo code. Try using the promo code on the Kobo website instead.

If you continue to have issues, please contact Kobo Customer Care and let them know:

Which title you were trying to buy.

The promo code you were trying to use

The date and time you tried to make your purchase.

Kobo Desktop is a free app that lets you read and buy eBooks using your PC or Mac.

Kobo Desktop lets you:

Manage eBooks on your Kobo eReader

Read books you've purchased from Kobo.

Shop for books on your computer.

Sync your eReader.

Kobo Desktop does not support audiobooks.

Get the Kobo Desktop app

Download Kobo Desktopat kobosetup.com.

Compatibility notes:

Kobo Desktop is not compatible with Linux OS, Windows XP, or Windows Vista.

Minimum requirements for Mac users: OSX 10.9 (Mavericks) or later.

Learn more about the Kobo Desktop app

Sync your Kobo eReader with Kobo Desktop

Install Kobo Desktop on your PC or Mac

Troubleshoot missing books on the Kobo Desktop app

Eject your Kobo eReader when connected to a computer

Read on the Kobo Desktop app

Manage books on the Kobo Desktop app

Before using your Kobo eReader for the first time, you should charge it for at least one hour.

A fully charged Kobo eReader battery can last up to two months depending on how frequently you use your eReader. Charge your Kobo eReader with the supplied Micro USB cable if possible.

If you need to replace your Micro USB cable, you can get a new one at any location where Micro USB cables are sold.

Follow these steps to charge your eReader.

Turn on your computer.

Connect your Micro USB cable to your eReader and your computer.

Make your eReader turn off by itself sooner

You can continue reading while your eReader charges.

The battery's charge status appears in the top-right corner of the screen.

Note:

You can charge your Kobo eReader with aMicro USB adapter.

If you're travelling to a country with different electrical systems, be sure you have the proper converter before you charge your Kobo eReader using a power outlet.

Battery icons

Low power

Charging

Partially charged

Fully charged

Extend your eReader’s battery life

Here are a few things you can do to make your eReader’s battery last longer:

Turn Wi Fi off on your eReader

Use the Search feature to find a book title on your Kobo eReader.

If you have a lot of books on your Kobo eReader, the Search feature can help find the book faster.

Go to your Home screen.

Tap the Magnify Glass icon at the top-right of the screen.

Tap the arrow icon beside ‘Kobo Store’.

Tap My Books.

Enter the book’s title name or author. A list of titles will appear.

Tap on the title you want to read to see more details.

Tap on the cover to start reading.

Note: If the book has the word ‘Download’ beside it, you’ll have to wait for the book to download after you tap the book’s cover.

Follow these steps if you have problems with your Kobo Books app.

Try these steps to troubleshoot the Kobo Books app:

Verify that you’re signed in to the correct account

Repair your Kobo account

Sign out of the app and sign back in

Remove the eBook or audiobook and download it again

Force stop the app

Clear the Kobo Books app data

Reinstall the app

If you have a Kobo Gift Card, you can use it to buy your next eBook or audiobook from Kobo.com.

If you have an Audiobook Subscription card, visit kobo.com/redeem to claim your subscription. For detailed steps to redeem your Audiobook Subscription card, follow the steps in this article.

Only one gift card can be applied per purchase. Gift cards cannot be applied to:

eReader Purchases

Accessories

Pre-orders

Kobo Gift Cards can only be redeemed on Kobo.com, Kobo devices, or in the Kobo Books app for Android or Windows.

If you use an Apple smartphone or tablet:The Kobo Books app for iOS does not support in-app purchases due to an agreement with Apple. To buy books for your iOS device, purchase your eBook or audiobook from Kobo.com, and then sync your Kobo Books app.

Before you start:

Create a Kobo account if you don’t already have one.

To redeem a Kobo gift card from from Kobo.com:

Sign in to your Kobo account.

Go to Kobo.com

Look for an eBook or audiobook you want to buy.

Click the cover of the eBook or audiobook that you want to buy.

Click Buy Now.

Listen to your audiobook on the Kobo Books app

Beside Have a gift card?, select Yes.

Select the type of gift card you want to redeem.

Gently scratch the back of your Kobo Gift Card to reveal the PIN.

Enter the PIN in the ‘Kobo Gift Card Number’ field.

ClickApply.

ClickComplete Purchase.

Tips on entering the Kobo gift card PIN

If you have a gift card that's branded as ePay or FastCard, the PIN can sometimes be difficult to read. Here are some common numbers and letters to double-check when you enter your PIN:

If you see an upper-case letter 'P' on your gift card, try entering it as a lower-case 'p'.

If you see the number '9' on your gift card, try entering the letter 'q' or the number 9.

We’ll transfer any remaining balance on the gift card as a Store Credit in your Kobo account. The Store Credit will be applied to your next eBook or audiobook purchase.

After you’ve checked out your item, you can:

Sync your eReader to read your book

If your eReader is missing books, try repairing your Kobo account.

Before you start, you'll need access to a Wi Fi connection.

Go to your Home screen.

Tap the Verify that you’re signed in to the correct Kobo account. Menu icon at the top of the screen.

Tap Settings.

Tap Device information.

Beside 'Repair your Kobo account', tap Repair.

Tap Repair now.

The account repair process will begin. If you have a lot of books, it may take a while.

After the repair process is finished, you can:

Search for your book to see if it appears.

Browse the 'My Books' menu to see if your missing books appear.

If repairing your account didn't solve the issue:

Sign out and signing back in to your eReader.

Check your account Archive to make sure that you didn’t accidentally delete the book you’re looking for.

Learn how to check if your eReader’s screen problem is covered under warranty.

If your eReader screen has dead pixels, uneven light, or bright spots, it may be covered under warranty depending on when you purchased your eReader. You can contact Kobo customer care for details. To contact Kobo customer care, clickContact Us at the very bottom of this page.

If your eReader has vertical, horizontal, or diagonal lines across the screen, it means that your eReader’s screen is physically damaged. This may be caused by drops, or force applied to the screen. Physical damage is not covered under warranty.

Add eBooks onto your Kobo eReader by syncing.

Syncing your Kobo eReader:

Downloads eBooks you’ve recently purchased onto your Kobo eReader.

Downloads eBook previews you've added to your account.

Checks for eReader software updates.

Updates any bookmarks or annotations that you’ve made to your eBooks.

Before you start

Make sure you have access to a Wi Fi network.

To sync your eReader over Wi Fi:

Go to your Home screen.

Tap the Read about using Adobe Digital Editions. Sync icon at the top of the screen.

Tap Sync now.

Your eReader will connect to Wi Fi and download available eBooks and updates.

What happens after you sync?

If you’re connected to Wi Fi, your eBooks will be added to your Kobo eReader’s Home screen and to your 'My Books' menu.

If you are within range of a known network, your eReader automatically joins that network and will begin syncing.

If you are not within range of a known network, your eReader will begin the Adding a Network process.

If you have trouble connecting to Wi Fi, try the steps here.

How do you start reading?

Go to your Home screen and tap on the book’s cover. If you can’t find your book, try using the Search feature to find your book.

Still don't see your book? Try the steps below:

Troubleshoot missing books on your Kobo eReader.

If you've purchased an audiobook, you'll need to use the Kobo Books app to listen to it on your smartphone or tablet. Kobo eReaders do not support audiobooks.

Try syncing using the Kobo Desktop app if you have trouble syncing over Wi Fi.

Seeing a 'Content Lock' or 'Authorization' error message?

The Kobo Desktop app lets you read and buy eBooks on your PC or Mac. You can also use Kobo Desktop to manage eBooks on your eReader.

Install Kobo Desktop on Windows

Kobo Desktopis compatible with Windows Vista or later.

Go to kobosetup.com.

Click the redDownload nowbutton.

Set up your Kobo eReader for the first time with your computer

Save the file somewhere you will remember (for example, to your Windows Desktop).

Once the download is complete, find the downloaded file.

Double-click the saved file.

Follow the onscreen setup instructions.

Install Kobo Desktop on a Mac

Kobo Desktopis compatible with:

OSX 10.9 (Mavericks) or later

Go to kobosetup.com.

Click the redDownload now button.

The file should download to your Macintosh Desktop or your Downloads folder.

Install Kobo Desktop:

Double-click thekobosetup.dmg file that youdownloaded.

Drag the Kobo Desktop icon into the Applications folder.

Open the Kobo Books app:

Go to the Applications folder and double-click theKobo icon to open the app.

Learn more

About the Kobo Desktop app

You can add eBooks from your library's website onto your Kobo eReader.

Notes:

OverDrive may not be available at your local library. Some books may not be available from your library.

The easiest way to borrow eBooks from your public library is using the built-in OverDrive feature on your Kobo eReader. Read the steps here to use the built-in OverDrive feature on your Kobo eReader.

Overview: Learn about the OverDrive book borrowing process

You can borrow eBooks from most public libraries and read them on your Kobo eReader.

Most public libraries use a service called OverDrive to catalogue and manage eBooks. These instructions will guide you on how to borrow eBooks from your local library using OverDrive.

When you borrow an eBook, you actually download a license file to your computer. The license file is also called an .acsm file. You’ll need to copy this license file to your eReader using a free software called Adobe Digital Editions.

Here’s what the process of borrowing an eBook from your library looks like:

Borrow an eBook from your public library using OverDrive. When you borrow a library eBook, you’ll download the eBook’s license file onto your PC or Mac.

Use Adobe Digital Editions to copy the license file on to your Kobo eReader.

Open the eBook on your Kobo eReader to read.

Before you start, make sure you have:

A valid library card

Internet access

Step 1 of 3:Borrow an eBook from your public library

An eBook can only be borrowed by one person at a time. If a book is checked out by someone else, you'll see an option to place a hold on a book. Once you place a hold on a book, it will be added to the "Holds" section of your account. When the book becomes available, you'll get a notification email.

Go to your public library’s website.

Look for the "eBooks" section of the page.

Note: Every library website layout is a bit different. If you're having trouble finding the eBook section of your library's page, try doing a search on the page for "eBooks".

If required, select www.adobe.com/support/digitaleditions/downloads.html OverDrive as the service that you'd like to use to browse books.

Find a book that you’re interested in and clickBorrow.The sign-in page will appear. Your library's sign-in page may look different from the one below.

Sign in to your library account using your library card number and PIN (if required).The book will be added to the Bookshelf page.

Click theDownload (EPUB eBook)button beside the book that you'd like to download.The .acsm file will be downloaded on to your computer.

Notes:

Some books may not have a download option, which means that you cannot read the book on your eReader. To read books without a download option, you'll need to use your web browser to read the book online.

By default, most web browsers download files in to the Download folder. Look for the.acsm file icon in the Download folder.

Next, you’ll need to load the .acsm file that you’ve just downloaded from your library on to your eReader using Adobe Digital Editions.

Step 2 of 3: Set up Adobe Digital Editions

Use Adobe Digital Editions to copy the .acsm file to your eReader.

To set up Adobe Digital Editions:

Install Adobe Digital Editions

Create an Adobe Digital Editions ID

Authorize your computer Adobe Digital Editions

Authorize your eReader with Adobe Digital Editions

Install Adobe Digital Editions

Install Adobe Digital Editions (ADE) on your PC or Mac to transfer Digital Rights Management (DRM)-protected content onto your Kobo eReader.

Download ADE from.

Find the ADE installation file on your computer.

Open the ADE installation file.

Follow the onscreen instructions to install Adobe Digital Editions.

Create an Adobe ID

Once you’ve installed Adobe Digital Editions, you’ll need to create an Adobe ID.

With Adobe Digital Editions open, clickHelpat the top of the screen.

ClickAuthorize Computer.

ClickCreate an Adobe IDin the Authorization window.Notes:

Make sure the checkbox besideI want to Authorize my computer without an IDis cleared, and not selected.

Beside theeBook Vendordropdown menu, make sureAdobe IDis selected.

Fill in the appropriate text boxes and clickSign Up.

Notes:

Your Adobe ID is the email address that you used to sign up.

Your Adobe password is the password you used to create the account.

You can use your Adobe ID and Adobe password immediately after you've created it.

Authorize your computer with Adobe Digital Editions

After you’ve installed Adobe Digital Editions (ADE) and created an Adobe ID, you’ll need to authorize your computer with ADE. You only need to do this once.

With Adobe Digital Editions open, enter your Adobe ID and password that you've just created.

ClickAuthorize.

ClickOKwhen Adobe finishes authorizing your computer.

Authorize your eReader with Adobe Digital Editions

After you've authorized your computer with Adobe Digital Editions, you'll need to authorize your eReader.

Connect your eReader to your computer using the USB cable included with your eReader.

TapConnecton your eReader.

Click thegear icon on the top-left corner besideKobo eReader.

ClickAuthorize Device...

Select the account that you'd like to authorize.

ClickAuthorize Device.

ClickOKto complete the process.

Step 3 of 3: Add your library book to your eReader using Adobe Digital Editions

Library eBooks are protected by Digital Rights Management (DRM). This means that when you download the eBook to your computer, you're downloading a license file. The license file is also known as a ".acsm file." To get the book itself, just open the license file in Adobe Digital Editions (ADE). ADE will verify your license, and then download your eBook in either EPUB or PDF format.

If your eReader is already connected to your computer, go to step 5.

Turn on your eReader.

Connect your eReader to your computer using a Micro USB cable.

TapConnecton your eReader.

On your computer:

Go to the folder where your eBook (the .acsm file) is saved.

Double-click the.acsm file.The book will open in ADE.

ClickLibraryat the top of the screen.

ClickAll Itemsunder the Bookshelves menu.

Click on your new book and drag it toKobo eReaderlisted on the left side under Devices.

Eject your eReader from the computer and unplug the USB cable.Your eReader will show aProcessing Contentmessage. The library book will appear on your eReader's Home Screen.

Promo codes provide discounts that apply to select books and audiobooks in the Kobo Store. Most promo codes can only be used once.

If you receive an email from Kobo that includes a promo code, it will be valid on a select list of titles only and must be used within the dates of the promotion in the email.

Note: Some publishers do not discount their eBooks or audiobooks. This means that promo codes do not work on all titles in the Kobo Store.

Before you start:

Sign in to your Kobo account.

If you don’t have a Kobo account, you can create a free account.

To use a promo code:

When you’re ready to complete your purchase:

Click the shopping cart icon and then click Checkoutif you have multiple titles to buy.

Click Buy Nowif you are purchasing a single eBook or audiobook.

Click Add promo codeon the right hand side of the checkout page.

Enter your promo code in the box and click Apply.

If the promo code is valid and can be applied to the item(s) you're buying, your order total will change to show your discount.

Repeat this step for any additional promo codes you want to apply.

Note:Promo codes are case-sensitive. Make sure that you enter upper and lowercase letters as you see them in the promo code.

Click Complete Purchase.

If you have trouble connecting to a Wi Fi network, try removing the network from your eReader, and then re-add it again.

Go to your Home screen.

Tap the Add a hidden Wi Fi network to your Kobo eReader Menu icon at the top of the screen.

Tap Settings.

Tap Wi Fi connection.

Beside ‘Edit Wi Fi networks’, tap Edit.

Remove a network from your eReader:

To remove all the networks: Tap the empty checkbox beside ‘Select All’

To remove a specific network, tap the checkbox beside the network name.

Tap Delete at the bottom of the screen.

After you’ve removed the network from your eReader, you can re-add it by following the steps in these articles:

To have your eReader scan the available networks, follow the steps here:

Add a Wi Fi network to your eReader

To manually add a Wi Fi network, follow the steps in the article below.

You may need to manually add a Wi Fi network to your eReader if you are trying to connect to a ‘hidden’ network. A hidden network means that you have to know the Wi Fi name and credentials to connect to it.

Try these steps to solve common issues with your eReader.

Fix charging or battery issues

Charge your eReader

Charge your eReader for an hour and then try turning your eReader back on. Read the instructions on how to charge your eReader.

Troubleshoot battery and charging issues

If your eReader doesn’t turn on, or is experiencing battery issues, follow the steps in this article to troubleshoot your eReader’s battery.

Diagnose screen issues

If your eReader’s screen doesn’t look right or is experiencing problems, follow the steps in this article:

Kobo eReader screen issues

Fix Wi Fi issues

If your eReader can’t connect to Wi Fi, try removing the network from your eReader, then manually re-adding it.Follow the steps in this article to learn how:

Fix Wi Fi issues on your Kobo eReader

Missing books

Repair your Kobo account

If you've recently purchased a book and it doesn't appear on your eReader, try repairing your Kobo account. Read the instructions on how to repair your Kobo account.

Verify your account details

Double-check that you've entered the correct email address when signing in. Ensure that there are no spelling errors when creating an account. Read the instructions on how to verify your account details.

Sign out of from your eReader

Signing out of your eReader, and then signing back in can also fix some common problems. When you sign back in, your eReader will start the set-up process again. You'll need to enter the email address associated with your Kobo account and your password to set up your eReader over a Wi Fi connection. Read the instructions on how to sign out of your eReader.

If you've tried the steps above and still can't find your book, try the steps in this article:

Troubleshoot missing eBooks and audiobooks.

My eReader isn't working properly

If you've tried all the steps above and it didn't solve the issue, you can try resetting your eReader.

Follow the steps here to learn how:

Read the instructions on how to factory reset your eReader.

Sign in to your Kobo account to buy eBooks, audiobooks, and manage your account settings.

Go to Kobo.com.

Sign in to Kobo:

On your computer:Click Sign inat the top of the screen.

Reset your Kobo account password

On your smartphone:

a) Tap the Menu icon at the top of the screen.

b) Tap Sign in.

Enter your account credentials.

ClickContinue.

You'll be signed in to your account if you entered the correct user name and password.

Other sign-in options

If you sign in with Facebook, Google, clickContinue with Facebook orContinue with Google.

If you sign in with partner account, click More sign-in optionsand follow the onscreen instructions.

Have trouble signing in?

Try the steps in these articles if you can't sign in:

Fix common issues signing in to your Kobo account

Downloading your books in EPUB or PDF format lets you export them to read on devices or apps from other manufacturers than Kobo. Not all manufacturers support the EPUB file format.

Note: You don’t need to download and export a book you've purchased from the Kobo Store to read it on your Kobo eReader or app, since it will automatically appear in your Library. Just sync your eReader or sync your Kobo App for iOS or Kobo App for Android to see your latest purchases.

Most books are protected by Digital Rights Management (DRM). This means that you’ll need a free software called Adobe Digital Editions to export the book on to your device.

When you download an EPUB or PDF file, you can export it as:

DRM-protected content

DRM-free content

"DRM-protected" means that you need Adobe Digital Editions to export the EPUB or PDF on to a device made by another manufacturer than Kobo. "DRM-free" means that you can export the EPUB or PDF file to that device directly, without using Adobe Digital Editions.

Download and export DRM-protected content

You can download and export most items that you’ve purchased from the Kobo Store if you'd like to read them on a device or app from an other manufacturer than Kobo.

Go to kobo.com

Sign in to your account.

Open your account details with one of these options:

On your computer:ClickMy Accountnext to the you can connect your device to your computer and export the EPUB or PDF to your device. Profile icon at the top right of the page.

On your smartphone or tablet:Click theMenu icon at the top left of the page, then clickMy Accountnext to theProfile icon.

ClickMy Books.

Click theActions icon beside book title or cover:

List view

Cover view

ClickDownload.

Click Download file.

What happens next?

If you downloaded a DRM-protected EPUB or DRM PDF, you'll need to use Adobe Digital Editions to export the EPUB or PDF file on to your eReader. Learn more about Adobe Digital Editions.

If your EPUB or PDF is not protected with Digital Rights Management,

If you have enough Kobo Super Points points, you can redeem them in the Kobo Store on your eReader for an eBook.

Eligible books will display the message "Redeem Kobo Super Points" on the eBook's detail screen.

If you don't see "Redeem Kobo Super Points" under the eBook's price, you can't redeem points for it, but you will still earn them for any eBook purchase.

To redeem your Super Points for an eBook from your Kobo eReader:

Find an eligible eBook you're interested in in the Kobo Store.

There are two ways to redeem your points, depending on how you browse the Bookstore:

From the list view, tap on the dropdown arrow next to the price, and tap Redeem points.

From the eBook's detail screen, tap Redeem Kobo Super Points.

Tap Yes, redeem.

We'll add the eBook to your Library, and send you an email to confirm your Kobo Super Points redemption.

If you purchased your eReader from Kobo.com and are dissatisfied with it for any reason, you have30 days after the date of purchase to return it to Kobo.

Any delivery fees charged to you to return the eReader to us are your responsibility. Upon receipt of the returned device, Kobo will refund the cost of the eReader to the credit card charged at the time of purchase, less any initial delivery charges.

If you bought your eReader from another retailer, please contact the store where you bought it and ask them about their return process.

Factory reset your Kobo eReader to restore your eReader to its original settings. After a factory reset, you’ll have to set up and sync your eReader again.

Before you reset your eReader:

Try the troubleshooting steps in this article first.

If you’re missing a book on your eReader, try the steps in this article before you reset your eReader.

If you reset your eReader, you'll:

Remove all books from your eReader. Any books you purchased from Kobo can be re-downloaded after a factory reset.

Lose any bookmarks and annotations you've made in your books since you last synced your eReader.

Sign out of your account on your eReader.

Reset all of your settings and preferences.

Return your eReader to its original settings.

To reset your eReader:

Go to your Home screen.

Tap the Perform a manual factory reset on your Kobo eReader Menu icon at the top of the screen.

Tap Settings.

Tap Device information.

Tap Factory resetunder Advanced.

Tap Reset now.

After you reset your eReader, follow the onscreen steps to set up your eReader again.

If you have issues setting up your Kobo eReader over Wi Fi, use the Kobo Desktop app to set up your eReader with your computer.

The steps above doesn’t fix my problem

If the steps above didn’t solve your problem, you may need to perform a factory reset specific to your Kobo eReader called a “manual” factory reset. Read the steps here to learn more:

Your eReader downloads your five most recent purchased or opened books onto your eReader. Downloading all of your books can be useful if you want access to all your books without using Wi Fi.

Go to your Home screen.

Tap the Menu icon at the top of the screen.

Tap My Books.

Tap the More icon in the grey bar.

Tap Download all.

Depending how many books you own, it may take a while to download the content onto your eReader.

The Kobo Store accepts payments from most major credit cards, debit cards, and online payment options like PayPal.

Depending on where you live, you may see additional payment options available. You can also use Kobo Store Credit to pay for eBooks and audiobooks.

Credit Cards

Visa (accepted worldwide)

Mastercard (accepted worldwide)

Prepaid Visa Debit Card

Prepaid Mastercard

Amex

Visa Checkout

Ideal

Diner's Club

Discover

JCB

Gift Cards

Kobo

Chapters/Indigo

WHSmith

Walmart

You can view books, documents, images, text files, and comic books on your Kobo eReader. Each have different file formats associated with them.

Books: EPUB, EPUB3 (Note: Kobo Original and Kobo Wi Fi does not support EPUB3), PDF, and MOBI

Documents: PDF

Images: JPEG, GIF, PNG, BMP, and TIFF

Text: TXT, HTML, and RTF

Comic Books: CBZ and CBR

Note: EPUB or PDF books with an ACSM file extension are protected by Digital Rights Management (DRM). DRM protects books from unauthorized copying, and is often used by libraries, publishers, and booksellers. Your eReader supports Adobe DRM and Social DRM. If you download a book that is protected with Adobe DRM, you will need to use Adobe Digital Editions to put it on your eReader. You can read social DRM files without using ADE.

If a factory reset didn't solve your problem, you can try a manual factory reset to restore your eReader to its original settings.

After a manual factory reset, you'll need to set up and sync your eReader again.

Before you start:

Charge your eReader for at least 1 hour.

Make sure you have access to a Wi Fi connection.

Connect your eReader to a power source by doing one of the following:

Turn on your computer and connect the included USB power cord to your computer first, and then your eReader.

Plug the wall charger (not included) to a power outlet, and then connect your eReader to the wall charger.

Press and hold the power button until you see the words "Powered off" at the top of the screen.

Release the power button.

Press and hold the power button on your eReader for 30 seconds.

Wait for the 'Restore' screen to appear.

Release the power button.

Your eReader screen will turn black and begin the restoring process. After the restoring process finishes, follow the onscreen instructions to set up your eReader. You'll need access to an active Wi Fi or internet connection to complete setup. You can also use the Kobo Desktop app to set up your eReader using your computer.

Set up your eReader

After you reset your eReader, set it up over Wi Fi or with the Kobo Desktop app on your computer.

Set up your Kobo eReader over Wi Fi

Set up your Kobo eReader with your computer

Note: If you have issues setting up your Kobo eReader over Wi Fi, use the Kobo Desktop app to set up your eReader with your computer.

Adjust your eReader to automatically go to sleep or power off sooner can help conserve your eReader's battery life.

Go to your Home screen.

Tap the Menu icon at the top of the screen.

Tap Settings.

Tap Energy saving and privacy.

Tap the list beside ‘Automatically go to sleep after’ and select the time before your Kobo eReader goes to sleep. The shorter the time, the longer your eReader's battery will last.

Tap the list beside ‘Automatically power off after’ and select the time before your Kobo eReader shuts down. The shorter the time, the longer your eReader's battery will last.

If you have trouble connecting your Kobo eReader to Wi Fi, try these steps to fix the problem.

The most common Wi Fi issues are finding and connecting to your network, and forgetting your Wi Fi password. Turning Wi Fi off and back on will often resolve a problem with Wi Fi.

Password issues

You need a password to join some Wi Fi networks. You'll see a Wi Fi set up tips for your Kobo eReader lock icon next to the name of any password-protected network when a list of networks is displayed. These passwords are sometimes called keys. The network administrator should be able to give you this.

Issues finding your network

If you're having trouble connecting over Wi Fi because you can't find the network you want, here are some things you can try:

Check that you are within range of the network.

Check that the network is available.

Verify that your router supports and is set to 2.4 GHz. Kobo eReaders can only connect to Wi Fi networks that are 2.4 GHz.

Manually add the network to your eReader if the network is hidden

Check that you're within range

Every wireless network has a range. A range is the area in which you can connect to the network. The average range of a home network is between one hundred and three hundred feet. When you're outside of a network's range, your eReader is too far away to connect.

Check that the network is available

There are a number of reasons why a network may not be available.

If a network is provided by a business (like an internet cafe) it may only be available during certain hours.

If there is a power failure or other technical issue, the hardware running the network may stop working. If the network is unavailable, you will not be able to connect. You can use another Wi Fi device (like a smartphone or Wi Fi-enabled laptop) to see whether your network is available.

If your network is available and you are within range, but your eReader still doesn't list it as an available network, you can try adding the network to your eReader's list yourself.

Remove the network that you’re trying to connect to

If you can’t connect to a Wi Fi network, try removing it from your eReader, and then re-add the network again.

Before you start, make sure you update your eReader.

For detailed steps, follow the instructions in this article:

Remove a Wi Fi network from your eReader

Manually add the network to your eReader

Sometimes networks don't appear in the scanned list because they're hidden.

To manually add a network you can't see on your eReader, tap Add Networkat the bottom of the scanned list, then enter the network name and password to connect.

For detailed steps, follow the instructions in this article:

Add a hidden Wi Fi network

Turn Wi Fi off and then back on

Sometimes restarting your eReader will resolve Wi Fi problems. Read the steps to turn off Wi Fi here:

Turn off Wi Fi on your Kobo eReader

Learn about Wi Fi set up tips

If you can’t find a book or audiobook you purchased from Kobo, follow the steps in the articles below.

Missing books on your Kobo eReader

If you can't find a book on your eReader, try the steps in the order below.

Sync your Kobo eReader over Wi Fi

Turn your Kobo eReader on and off

Verify that you're signed in to the correct account

Repair your account on your Kobo eReader

Sign out of your Kobo eReader

Move items out of your account archive

Search for a book on your eReader

Missing books or audiobooks on your Kobo Books app

If syncing your Kobo Books app didn't solve the problem, try the troubleshooting steps below.

Android app: Troubleshoot the Kobo Books app for Android

iOS (Apple) app: Troubleshoot the Kobo Books app issues on iOS

Kobo Desktop app (PC & Mac): Repair your Kobo Desktop app

Note:The Kobo Desktop app for PC & Mac does not support audiobooks.

Missing books or audiobooks in your Kobo Account

If you deleted a book you purchased from Kobo (either intentionally or accidentally), you can restore it to get it back.

Move items out of your account archive

If you see a ‘Content Lock’ error on your Kobo eReader

If you get a 'Content Lock' or 'Authorization' error on your eReader, you'll need to use ADE to add the eBook to your eReader.

Add books with Adobe Digital Editions

If you've tried all the steps on this page and still can't find your item, contact Kobo Customer Care.

In addition to Kobo gift cards, you can also use Chapters/Indigo and WHSmith gift cards to purchase eBooks and audiobooks on Kobo.com.

Unlike Kobo Gift Cards that transfer the remaining balance to a Store Credit when redeemed, the balance of Chapters/Indigo and WHSmith gift cards will always remain on the card.

These gift cards can also be redeemed at the respective retail store or website.

Only one gift card can be applied per purchase. Gift cards cannot be applied to eReader purchases, accessories, or pre-orders.

Learn more

An overview about gift cards and eGift cards from Kobo

Adobe Digital Editions (ADE) is free software that lets you add eBooks to your Kobo eReader from other sources.

You can add eBooks to your Kobo eReader using ADE from:

Public libraries

eBooks from another store

eBooks from the Kobo Store that are protected by Digital Rights Management (DRM)

Note:If you have one of these eReaders, you can borrow books using the built-in OverDrive feature without using Adobe Digital Editions:

Kobo Clara HD

Kobo Aura H2O Edition 2

Kobo Aura Edition 2

Kobo Aura ONE

Kobo Forma

Kobo Libra H2O

Learn how to use the built-in OverDrive feature here.

What is Digital Rights Management (DRM)?

DRM prevents the unauthorized copying or redistribution of eBooks to protect the rights of authors and publishers. If you downloaded a book protected by DRM, you’ll get a license in the form of an .acsm file with your book. You'll then use ADE to add the DRM-protected content to your eReader.

To get started with ADE:

Install Adobe Digital Editions.

Get an Adobe ID.

Authorize your computer and eReader with ADE.

You'll need to use ADE when you want to:

Read an eBook that you've borrowed from the library.

Read a protected PDF file you've purchased from the Kobo bookstore.

When you borrow an eBook from your library, your library should be able to provide you with instructions on how to download your book's .acsm file.

Some books in the Kobo bookstore may be in PDF format which requires ADE to load the PDF files onto your eReader.

If you use a Kobo eReader or Kobo’s reading apps, you may never need to use ADE. Kobo’s reading apps and eReaders can automatically download and open most books from the Kobo Store.

Step 1 of 4: Install Adobe Digital Editions

Install Adobe Digital Editions (ADE) on your PC or Mac to transfer Digital Rights Management (DRM)-protected content onto your Kobo eReader.

Download ADE from www.adobe.com/support/digitaleditions/downloads.html.

Find the ADE installation file on your computer.

Open the ADE installation file.

Follow the onscreen instructions to install Adobe Digital Editions.

Step 2 of 4: Create an Adobe ID

Once you’ve installed Adobe Digital Editions, you’ll need to create an Adobe ID. If you already have an Adobe ID, skip to Step 3.

With Adobe Digital Editions open, click Helpat the top of the screen.

Click Authorize Computer.

read more about the supported file types that work with Kobo eReaders.

Click Create an Adobe IDin the Authorization window.

Notes:

Make sure the checkbox beside I want to Authorize my computer without an IDis cleared, and not selected.

Beside the eBook Vendordropdown menu, make sure Adobe IDis selected.

Fill in the appropriate text boxes and click Create account.

Notes:

Your Adobe ID is the email address that you used to sign up.

Your Adobe password is the password you used to create the account.

You can use your Adobe ID and Adobe password immediately after you've created it.

Step 3 of 4: Authorize your computer with Adobe Digital Editions

After you’ve installed Adobe Digital Editions (ADE) and created an Adobe ID, you’ll need to authorize your computer with ADE. You only need to do this once.

With Adobe Digital Editions open, enter your Adobe ID and password that you've just created.

Click Authorize.

Click OKwhen Adobe finishes authorizing your computer.

Step 4 of 4: Add books to your eReader using Adobe Digital Editions

If you downloaded a book protected by Digital Rights Management (DRM), you’ll get a license with your book. The license is also known as a .acsm file. When you download a DRM-protected eBook, you'll need to download a file that has .acsm at the end of the file name. Your library should be able to provide you instructions on how you can download the .acsm file. To get the book itself, just open that file in Adobe Digital Editions (ADE). ADE will verify your license, and then download your eBook in either EPUB or PDF format.

Turn on your eReader.

Connect your eReader to your computer using a Micro USB cable.

Tap Connecton your eReader.

Open Adobe Digital Editions.

Under 'Devices', right-click on Kobo eReaderand click Authorize Device. If you don't see 'Kobo eReader' under Devices, close Adobe Digital Editions, then open it again.

Click Authorize Device.

Click on Fileat the top of the screen.

Click Add to Library. A browse window will appear.

On a PC: Click the "E-Books" drop-down menu, and select Adobe Content Server Message.

On a Mac: Beside the "Show" drop-down menu, select ACSM Files.

Locate the.acsm file that you downloaded from Kobo, or from your public library.

Select the .acsm file you downloaded from Kobo, then click Add. The book will open.

Click Libraryat the top of the screen to go back to the ADE home screen.

Select your new book and drag it to the Kobo eReader bookshelf (listed on the left side under Devices).

Eject your eReader from the computer, and unplug the Micro USB cable from your eReader. The book will appear in your Library.

Common ADE errors and solutions

Authorization errors

If you see one of the errors below, follow thesteps in Adobe's official support page for details to fix authorization issues.

E_AUTH_NOT_READY

E_ADEPT_REQUEST_EXPIRED

E_AUTH_USERID_INUSE

Content Locked errors

Follow the steps in this article to solve 'content locked' errors:

"Content locked" error or book won't open on a Kobo eReader

Other errors

If you see an error that's not listed above, search for the error name in the official Adobe Digital Editions support page.

Re-authorize your eReader

If you've followed all the steps above and still cannot load the DRM-protected PDF onto your eReader, you may need to re-authorize your eReader with the correct ADE sign in. If you have multiple Adobe Digital Editions accounts, make sure you are signed in to the correct one.

In order for you to sign in to Adobe Digital Editions with a different ID, you'll need to re-authorize your eReader.

Need more help? Here are more resources:

Learn more about re-authorizing your eReader from Adobe's website here.

Read about Adobe Digital Editions set up and troubleshooting from OverDrive's support site here.

You can also

If you can’t find your content after you sync your eReader or Kobo Books app, you might be signed in to the wrong account.

For example, if you share your eReader with another family member, you might have created two Kobo accounts.

When you buy content from Kobo, you’ll get an email receipt. The email receipt contains the email address that should be used to sign in to your Kobo eReader or Kobo Books app.

If you're having trouble signing in to your eReader with your credentials:

Make sure there are no spelling errors when entering your email address.

A common error is mis-typing the letter "O" with the number zero. If you have the letter "O" in your account credentials, delete your entry and enter your credentials again.

Step 1: Find the receipt of the missing content

Browse through your email account and find the email receipt from Kobo.

The email may start with a subject line similar to “Your Kobo Order Receipt for 1 item”. You can also try searching for “Kobo” within your inbox. The email sender will be from “kobo.com”.

Once you’ve found your email receipt, you’ll see the email account associated with the item.

The email will have a message that reads something similar to: “Thank you for your recent purchase from Kobo. We’ve added your item(s) listed below to this account: <your email address here>”

Step 2: Verify the email address on your Kobo eReader

Verify that the email address from your receipt is the same email address that’s signed in to your eReader.

Go to your Home screen.

Tap the Adobe Digital Editions. Menu icon at the top of the screen.

Tap Settings.

Tap Accounts.

Under 'Kobo', you'll see the email address that's signed in to the eReader.

Verify that the email address that you see is the same as the email receipt.

If the email matches: You are signed in with the correct account.

If the email does not match: Sign in with the email address shown on your Kobo receipt.

Step 3: Verify the email address on your Kobo Books app

Verify that the email address from your receipt is the same email address that’s signed in to your Kobo Books app.

Go to your Home screen.

On Android: Tap the Menu icon.

On iOS: Tap the More icon.

Tap Settings.

Under 'Sign Out', you'll see the email address that's signed in to the Kobo Books app.

Verify that the email address that you see is the same as the email receipt.

If the email matches: You are signed in with the correct account.

If the email does not match: Sign in with the email address shown on your Kobo receipt.

After you confirmed that you’re signed in to the correct account, try syncing your eReader or Kobo Books app again.

If you've tried all the steps above and still can't find your book or audiobook:

You may have deleted the item from your account. To get the item back, you can try restoring it from your Kobo account.

You may have entered an incorrect email address when you purchased your item. For example, you might have missed a letter when entering your email address and purchased a book. If you've tried all the steps on this page and still can't find your item, contact Kobo Customer Care.

If you see a “Content Lock” or “Authorization” error message, the content you're trying to read needs to be added using

You can check your account settings on Kobo.com to see your remaining Kobo Store credit after using a Kobo Gift Card.

Follow these steps to check your remaining Kobo Store credit.

Go to Kobo.com.

Sign in to your account.

On your computer, viewyour account details by clicking onMy Accountnext to the profile icon View the balance on your Livraria Cultura gift card at the top right of the page.

Click Account Settings.

Click Payment Information.

Under Store Credit Balance, you'll see the amount of Kobo Store credit you have left. Your remaining Store Credit will be used towards your next purchase.

Gift cards from retail partners

Visit our retailer partners' websites to see any balance you have left on gift cards they've issued:

View the balance on your WHSmith gift card

View the balance on your Indigo gift card

When you purchase a Kobo Super Points VIP Membership, we'll send you a confirmation email welcoming you aboard, along with a promo code to use towards a free eBook from a select list of titles.

Kobo Super Points are currently available in:

Canada

United States

United Kingdom

Australia

New Zealand

You can choose one free eBook annually from the list provided. The promo code for your free eBook must be used within 60 days, otherwise it will expire. We'll send a new promo code every year when you renew your VIP Membership.

If you don't see your confirmation email with a promo code shortly after you upgrade to a VIP Membership, please check your email's junk or spam folder.

If you forgot your password or want to change your password for security reasons, follow these steps.

The easiest way to reset your password is to go visit the password reset page and follow the onscreen steps.

If you prefer, you can reset your password with the steps below:

Go to Kobo.com.

Click Sign inat the top-right of the screen.

Click Forgot Password?

Enter your email address that you used to create a Kobo account.

Click Submit.

Check your email and look for an email from Kobo. Follow the steps from the email to reset your password.

Notes:

The password reset email expires after five hours to make it more secure. If you don’t use the email to reset your password within five hours, you will have to perform the above steps again.

When you sign in to your Kobo Books app or Kobo eReader, you’ll need to enter your new password to sign in.

You can add or update your billing address and payment information at Kobo.com

Before you update your account with a new credit card, here are a few things to remember:

Enter your billing address and postal code exactly as it appears on your credit card statement.

If you have trouble purchasing a book using a new credit card, try entering abbreviated and full versions of the street names. For example 'Street' and 'St.', or 'Drive' and 'Dr'.

If you're a U.S. customer, enter the postal code in full. For example, 00000-0000.

Ensure that you're entering the address that's associated with your new credit card.

Make sure that your new credit card has been activated.

When you are are ready to add or update your credit card information:

Go to Kobo.com.

Sign in to your Koboaccount.

Click the My Account drop down menu and select Account Settings.

Select the Payment Informationtab.

Under the Payment Information heading, select the credit card type, and enter your Card Number, Security Code (CVV), Name on Card, and Expiry Date.

Click Save.

If necessary, you can update your Billing Address on the right hand side on the same page.

OverDrive is a free service offered by public libraries that lets you borrow eBooks and read them on your Kobo eReader.

OverDrive Compatibility notes

The built-in OverDrive feature for Kobo eReaders is only compatible in:

Canada

United States

United Kingdom

Australia

New Zealand

Denmark

Finland

Norway

Sweden

Taiwan

Hong Kong

Singapore

The built-in OverDrive feature is only available for these Kobo eReaders:

Kobo Libra H2O

Kobo Forma

Kobo Aura ONE

Kobo Aura Edition 2

Kobo Aura H2O Edition 2

Kobo Clara HD

If you're not sure which eReader you have, follow the steps in this article.

If your eReader isn't listed above, read the steps here to add eBooks from the public library's website.

OverDrive may not be available at your local library.

Some Kobo titles may not be available from your library, and some library titles may not be available from Kobo.

With OverDrive on your Kobo eReader, all you need is a library card and a Wi Fi connection to borrow eBooks from your public library. Browse, borrow, and place holds on library books directly from your eReader.

Find local libraries that support OverDrive

To find the closest library that supports OverDrive, go to overdrive.com and click Find libraries near you. You'll see a map with libraries that support OverDrive.

Note: OverDrive is available in most public libraries in: Canada, the United States, the United Kingdom, Australia and New Zealand. Book selections will be different for each library.

Set up your OverDrive on your eReader

To borrow eBooks with OverDrive, you'll need to sign in using your library card information, Facebook, or an existing OverDrive account.

Before you start, you'll need:

A valid library card from your local library.

An active Wi Fi connection.

Go to your Home screen.

Tap the Menu icon at the top of the screen.

Tap Settings.

Tap OverDrive.

Tap Get started.

Tap Create accountto create an OverDrive account, or tap Sign in to OverDriveto find your library and sign in with your library card, Facebook, or an existing OverDrive account.

After you've signed in to your library, you can borrow books on your eReader.

Go to your Home screen.

Tap the Menu icon at the top of the screen.

Tap Kobo Store.

Search for the book that you'd like to borrow.

Tap on the book title or cover that you'd like to borrow.

Tap the More icon.

Tap Borrow with OverDrive.

If the book is available, you'll see a dialogue that confirms that you've checked out the book. Simply sync your eReader to see the book on your Home screen. If the book isn't available, you'll have the option to place the book on hold. You'll be notified by email when the book is available.

Items you've borrowed are automatically returned at the end of their lending period.

View your OverDrive books

After you borrow books from OverDrive, you can sort your book view so that it only shows books you've borrowed from your public library.

Sorting your books lets you easily see all the books you've borrowed from OverDrive.

Go to your Home screen.

Tap the Menu icon at the top of the screen.

Tap My Books.

Tap Filter in the grey bar near the top of the screen.

Tap OverDrive.

You'll see all the books you've borrowed using OverDrive.

The ‘My Books’ menu shows you all the eBooks that are on your Kobo eReader.

Go to your Home screen.

Tap the Troubleshoot missing books Menu icon at the top of the screen.

Tap My Books.

Tap on a book cover to open a book.

If you see a download icon on the book cover, it means that you need to download the book onto your eReader.

To download the book, just tap on the book's cover. You'll need access to a Wi Fi connection to download eBooks onto your eReader.

Still can't find your book?

Try using the search feature on your eReader to see if the books appears.

If you recently purchased an eBook and you can't find it in the 'My Books' menu, follow the steps here to repair your Kobo account. After you repair your account, check your 'My Books' menu to see if the book appears on your eReader.

If repairing your account didn't solve the problem, follow the steps in this article: .

Try these troubleshooting steps if you see a Content Locked error in Adobe Digital Editions (ADE) while using your PC or Mac.

If you receive a Content Locked error when reading books on ADE, the eBook you’re trying to read is protected by Digital Rights Management (DRM). DRM prevents the unauthorized copying or redistribution of eBooks to protect the rights of authors and publishers.

Most public library eBooks are protected with DRM.

Open Adobe Digital Editions.

Delete the file from Adobe Digital Editions as well as from My Digital Edition (under My Documents)

Make sure that the date and time on your eReader is correct.

De-authorize your computer:

a. Press CTRL+SHIFT+D all at the same time. (If you're on a Mac, press Command+Shift+D).

b. Enter your Adobe Digital Editions password.

c. Click Continue.

d. Click Erase Authorization.

De-authorize your eReader:

a. Plug in your Kobo eReader.

b. Tap Connect on your eReader

c. Right-click on Kobo eReader on the left under Devices.

d. Click Erase Device Authorization.

e. Click Erase Authorization.

6. Close Adobe Digital Editions.

Unplug your eReader.

Authorize your eReader and computer:

a. Plug in your eReader.

b. Launch Adobe Digital Editions.

c. Authorize your device with your Adobe ID login.

9. Re-download the file and transfer it to your eReader.

Sync the Kobo Books app to download your latest eBook purchases.

To sync yourKobo Books appfor your Windows device:

Tap theKobo Books appicon.

Tap theMore icon.

Tap thesync icon at the bottom of the screen. Your books will start downloading.

Kobo Forma

Model number: N782

Danish

Power button

User Guides

Kobo Forma User Guide

Kobo Forma Quick Start Guide (PDF)

Not sure which eReader you have?

Follow the steps in the article below:

Find you Kobo eReader model name and number

Legal Documents

Declaration of Conformity

Kobo Forma Declaration of Conformity (Model N782)

Warranty

Visit the Kobo Warranty page here.

Legal and Safety Documents for Kobo Forma

English

Spanish

Turkish

French

German

Italian

Portuguese

Japanese

Netherlands

Finnish

Norwegian

Swedish