17
NPS
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Kornit Digital Ltd.
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About Kornit Digital Ltd. Brand
"Kornit Digital develops, manufactures and markets commercial printing solutions for the garment, apparel and textile industries."
Brand at a Glance
60%
Customer Loyalty
3.5/5
Product Quality
3.1/5
Pricing
3.6/5
Customer Service
Kornit Digital Ltd. NPS
Kornit Digital Ltd.'s Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Kornit Digital Ltd.'s customers would recommend using the product based on a scale of -100 to 100.
Kornit Digital Ltd. Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Kornit Digital Ltd. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Oct 2022 50 | Oct 2022 | 50 |
Nov 2022 66 | Nov 2022 | 66 |
Aug 2023 75 | Aug 2023 | 75 |
Sep 2023 40 | Sep 2023 | 40 |
Oct 2023 17 | Oct 2023 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kornit Digital Ltd. Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Kornit Digital Ltd. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kornit Digital Ltd. Product Quality
3.5/5
Kornit Digital Ltd. has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kornit Digital Ltd. overall Product Quality score rated by its users and customers.
Kornit Digital Ltd. Product Information
Kornit Digital Ltd.’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.kornit.com/
- Company Size
- 201-500 Employees
Industry
Tech
Professional Services
Kornit Digital Ltd. Pricing
Kornit Digital Ltd. ROI & Value For Money
3.1/5
Kornit Digital Ltd. has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Kornit Digital Ltd. Customer Satisfaction (CSAT)
Kornit Digital Ltd. Customer Satisfaction (CSAT) Score
60 / 100
Kornit Digital Ltd. has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kornit Digital Ltd. Customer Service
3.6/5
Kornit Digital Ltd. has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Kornit Digital Ltd.'s Customer Service
Address
Ross, CA
Website
http://www.kornit.com/
Kornit Digital Ltd. as an Employer
2.6/5
Kornit Digital Ltd. has a 2.6/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Kornit Digital Ltd. scored a 17 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Kornit Digital Ltd. would recommend the brand to a friend. ENPS measures how likely Kornit Digital Ltd. employees would recommend working at Kornit Digital Ltd. to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
