27
NPS
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KPMG Canada
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About KPMG Canada's Brand
KPMG is a network of professional firms providing audit, tax, and advisory services.
Brand at a Glance
81%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
KPMG Canada NPS
KPMG Canada's Net Promoter Score (NPS) is a 27 with 60% Promoters, 7% Passives, and 33% Detractors. Net Promoter Score tracks whether KPMG Canada's customers would recommend using the product based on a scale of -100 to 100.
KPMG Canada Overall NPS
| 60% | Promoters |
|---|---|
| 7% | Passives |
| 33% | Detractors |
KPMG Canada NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 22 | Mar 2024 | 22 |
Apr 2024 7 | Apr 2024 | 7 |
Aug 2024 10 | Aug 2024 | 10 |
Sep 2024 15 | Sep 2024 | 15 |
Oct 2024 18 | Oct 2024 | 18 |
Nov 2024 13 | Nov 2024 | 13 |
Dec 2024 17 | Dec 2024 | 17 |
Jan 2025 20 | Jan 2025 | 20 |
Apr 2025 22 | Apr 2025 | 22 |
Dec 2025 26 | Dec 2025 | 26 |
Jan 2026 23 | Jan 2026 | 23 |
Apr 2026 27 | Apr 2026 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KPMG Canada NPS by Gender
Female customers rated KPMG Canada's NPS 70 points higher than Male customers.
Male
-20
KPMG Canada's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
50
KPMG Canada's NPS was rated 50 by Female customers on Comparably.
50%
Promoters
50%
Passives
0%
Detractors
KPMG Canada NPS by Ethnicity
KPMG Canada's NPS was rated -67 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -67 | African American/Black | -67 |
KPMG Canada NPS by Age
KPMG Canada's NPS was rated 75 points by customers ages 41-45 on Comparably.
KPMG Canada NPS by Usage
KPMG Canada's NPS was rated the highest by customers who have used KPMG Canada's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -25 | 1 to 2 Years | -25 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
KPMG Canada Customer Reviews
Out of the 3 KPMG Canada customer reviews 3 were positive and 0 were constructive. KPMG Canada customer reviews reflect that all customers have a favorable experience using the products/services of the company.
KPMG Canada Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of KPMG Canada users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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KPMG Canada Customer Loyalty Score by Gender
Male customers rated KPMG Canada's Customer Loyalty score 22% higher than Female customers.
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Male
100%
Yes
Female
78%
Yes
KPMG Canada Customer Loyalty Score by Ethnicity
KPMG Canada's Customer Loyalty score was rated 70% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of KPMG Canada.
70
out of 100
African American/Black
KPMG Canada Customer Loyalty Score by Age
KPMG Canada's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
KPMG Canada Customer Loyalty Score by Usage
KPMG Canada's Customer Loyalty score was rated the highest by customers who have used KPMG Canada's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
KPMG Canada Customer Loyalty Score by Industry
KPMG Canada's Customer Loyalty score was rated 78% by Tech industry customers.
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KPMG Canada Product Quality
3.7/5
KPMG Canada has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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KPMG Canada Product Information
KPMG Canada’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated KPMG Canada's product the highest.
- Website
- https://home.kpmg/ca
- Company Size
- 5,001-10,000 Employees
Industry
Professional Services
Quick Insights into KPMG Canada Product Quality
KPMG Canada's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked KPMG Canada Product Quality the Highest
Ranked KPMG Canada Product Quality the Lowest
KPMG Canada Product Quality Score by Gender
Female customers rated KPMG Canada's Product Quality score 1.1 stars higher than Male customers.
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Male
3.6/5
Female
4.7/5
KPMG Canada Product Quality Score by Ethnicity
KPMG Canada's Product Quality score was rated 4.6 stars by African American/Black customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.6 | African American/Black | 4.6 |
KPMG Canada Product Quality Score by Age
KPMG Canada's Product Quality score was rated 3.9 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of KPMG Canada.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.9 | 41-45 | 3.9 |
KPMG Canada Product Quality Score by Usage
KPMG Canada's Product Quality score was rated the highest by customers who have used KPMG Canada's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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KPMG Canada Product Quality Score by Industry
KPMG Canada's Product Quality score was rated 4.5 stars by Tech industry customers.
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KPMG Canada Pricing
KPMG Canada ROI & Value For Money
3.8/5
KPMG Canada has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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KPMG Canada Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into KPMG Canada ROI
KPMG Canada's ROI score was rated highest by customers ages 41-45, and rated lowest by customers who have used KPMG Canada's products/services for 1 to 2 Years.
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Ranked KPMG Canada ROI the Highest
Ranked KPMG Canada ROI the Lowest
KPMG Canada ROI Score by Gender
Female customers rated KPMG Canada's ROI score 0.4 stars higher than Male customers.
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Male
3.8/5
Female
4.2/5
KPMG Canada ROI Score by Ethnicity
KPMG Canada's ROI score was rated 3.3 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of KPMG Canada.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.3 | African American/Black | 3.3 |
KPMG Canada ROI Score by Age
KPMG Canada's ROI score was rated 4.4 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of KPMG Canada.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.4 | 41-45 | 4.4 |
KPMG Canada ROI Score by Usage
KPMG Canada's ROI score was rated the highest by customers who have used KPMG Canada's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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KPMG Canada ROI Score by Industry
KPMG Canada's ROI score was rated 3.5 stars by Tech industry customers.
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KPMG Canada Customer Satisfaction (CSAT)
KPMG Canada Customer Satisfaction (CSAT) Score
74 / 100
KPMG Canada has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
35%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
8%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into KPMG Canada Customer Satisfaction
KPMG Canada's Customer Satisfaction score was rated highest by customers who have used KPMG Canada's products/services for 2 to 5 Years, and rated lowest by customers who have used KPMG Canada's products/services for 1 to 2 Years.
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Ranked KPMG Canada Customer Satisfaction the Highest
Ranked KPMG Canada Customer Satisfaction the Lowest
KPMG Canada Customer Satisfaction Score by Gender
Female customers rated KPMG Canada's Customer Satisfaction score 20 points higher than Male customers.
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80 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
KPMG Canada Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
KPMG Canada's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
KPMG Canada Customer Satisfaction Score by Age
KPMG Canada's Customer Satisfaction score was rated 75 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of KPMG Canada.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 75% |
KPMG Canada Customer Satisfaction Score by Usage
KPMG Canada's Customer Satisfaction score was rated the highest by customers who have used KPMG Canada's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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KPMG Canada Customer Satisfaction Score by Industry
KPMG Canada's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "KPMG Canada Customer Satisfaction Score by Industry",
"text": "KPMG Canada's Customer Satisfaction score was rated 100 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "KPMG Canada's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}
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}KPMG Canada Customer Service
4/5
KPMG Canada has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About KPMG Canada's Customer Service
Address
333 Bay Street, Suite 4600, M5H 2S5 Canada
Website
https://home.kpmg/ca
Phone Number
4167778500
KPMG Canada's Social Links
Quick Insights into KPMG Canada Customer Service
KPMG Canada's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers who have used KPMG Canada's products/services for 1 to 2 Years.
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Ranked KPMG Canada Customer Service the Highest
Ranked KPMG Canada Customer Service the Lowest
KPMG Canada Customer Service Score by Gender
Female customers rated KPMG Canada's Customer Service score 0.3 stars higher than Male customers.
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Male
4.1/5
Female
4.4/5
KPMG Canada Customer Service Score by Ethnicity
KPMG Canada's Customer Service score was rated 3.6 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of KPMG Canada.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.6 | African American/Black | 3.6 |
KPMG Canada Customer Service Score by Age
KPMG Canada's Customer Service score was rated 4.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of KPMG Canada.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4.5 | 41-45 | 4.5 |
KPMG Canada Customer Service Score by Usage
KPMG Canada's Customer Service score was rated the highest by customers who have used KPMG Canada's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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KPMG Canada Customer Service Score by Industry
KPMG Canada's Customer Service score was rated 3.9 stars by Tech industry customers.
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KPMG Canada as an Employer
4.1/5
KPMG Canada has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
KPMG Canada scored a 27 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of KPMG Canada would recommend the brand to a friend. ENPS measures how likely KPMG Canada employees would recommend working at KPMG Canada to a friend.
Net Promoter Score
27
NPS Score
| 60% | Promoters |
|---|---|
| 7% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 29% | Promoters |
|---|---|
| 35% | Passive |
| 36% | Detractors |
