-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
L7 Informatics
Marketing or Exec? Claim Your Free Account
About L7 Informatics' Brand
L7 Informatics - Bringing data to life. We are on a mission to lead the next revolution in data intelligence. By unleashing the full potential of life science and healthcare organizations, L7’s products will help our customers unlock innovation at every stage of the clinical, research, and manufacturing value chains. At L7 we aspire to do great things. We are growing at an incredibly fast pace and looking for amazing talent that is just as excited about our potential as we are. Our culture is driven by our people who are passionate about our mission, thrive on collaboration and optimization, and are looking to make a real difference in the ever-so critical healthcare and life science sectors.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3.5/5
Pricing
3/5
Customer Service
L7 Informatics NPS
L7 Informatics's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether L7 Informatics's customers would recommend using the product based on a scale of -100 to 100.
L7 Informatics Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
L7 Informatics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
L7 Informatics Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of L7 Informatics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
L7 Informatics Product Quality
2.5/5
L7 Informatics has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock L7 Informatics' overall Product Quality score rated by its users and customers.
L7 Informatics Product Information
L7 Informatics’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://l7informatics.com/
- Company Size
- 51-200 Employees
Industry
Biotech and Pharmaceuticals
L7 Informatics Pricing
L7 Informatics ROI & Value For Money
3.5/5
L7 Informatics has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock L7 Informatics' overall ROI score rated by its users and customers.
L7 Informatics Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
L7 Informatics Customer Service
3/5
L7 Informatics has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock L7 Informatics' overall Customer Service score rated by its users and customers.
About L7 Informatics's Customer Service
Address
1219 W 6th St, Austin, TX 78703
Website
https://l7informatics.com/
L7 Informatics's Social Links
L7 Informatics as an Employer
4.7/5
L7 Informatics has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
L7 Informatics scored a -100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of L7 Informatics would recommend the brand to a friend. ENPS measures how likely L7 Informatics employees would recommend working at L7 Informatics to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
