0
NPS
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Lamps Plus
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About Lamps Plus' Brand
"Lamps Plus designs, manufactures and sells lamps, lighting fixtures and home decor products."
Brand at a Glance
58%
Customer Loyalty
2.9/5
Product Quality
3.5/5
Pricing
2.8/5
Customer Service
Lamps Plus NPS
Lamps Plus's Net Promoter Score (NPS) is a 0 with 45% Promoters, 10% Passives, and 45% Detractors. Net Promoter Score tracks whether Lamps Plus's customers would recommend using the product based on a scale of -100 to 100.
Lamps Plus Overall NPS
| 45% | Promoters |
|---|---|
| 10% | Passives |
| 45% | Detractors |
Lamps Plus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Aug 2022 0 | Aug 2022 | 0 |
Mar 2023 33 | Mar 2023 | 33 |
May 2023 0 | May 2023 | 0 |
Jun 2023 -20 | Jun 2023 | -20 |
Oct 2023 -15 | Oct 2023 | -15 |
Mar 2024 0 | Mar 2024 | 0 |
Jun 2024 11 | Jun 2024 | 11 |
Jun 2025 0 | Jun 2025 | 0 |
Feb 2026 0 | Feb 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lamps Plus NPS by Gender
Lamps Plus's NPS was rated -20 by Female customers on Comparably.
Female
-20
Lamps Plus's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Male
N/A
Lamps Plus's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Lamps Plus NPS by Ethnicity
Lamps Plus's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Lamps Plus NPS by Usage
Lamps Plus's NPS was rated -34 points by customers who have used Lamps Plus's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Lamps Plus Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Lamps Plus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Lamps Plus Customer Loyalty Score by Gender
Lamps Plus's Customer Loyalty score was rated 46 by Female customers on Comparably.
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Female
46%
Yes
Male
N/A
Yes
Lamps Plus Customer Loyalty Score by Ethnicity
Lamps Plus's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lamps Plus.
55
out of 100
Caucasian
Lamps Plus Customer Loyalty Score by Usage
Lamps Plus's Customer Loyalty score was rated 40% by customers who have used Lamps Plus's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Lamps Plus Product Quality
2.9/5
Lamps Plus has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Lamps Plus Product Information
Lamps Plus’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://lampsplus.com/
- Company Size
- 201-500 Employees
Quick Insights into Lamps Plus Product Quality
Lamps Plus's Product Quality score was rated highest by Caucasian customers.
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Ranked Lamps Plus Product Quality the Highest
Lamps Plus Product Quality Score by Gender
Lamps Plus's Product Quality score was rated 2.3 by Female customers on Comparably.
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Female
2.3/5
Male
N/A
Lamps Plus Product Quality Score by Ethnicity
Lamps Plus's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Lamps Plus.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Lamps Plus Product Quality Score by Usage
Lamps Plus's Product Quality score was rated 2 stars by customers who have used Lamps Plus's products/services for Less than 1 Year.
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Lamps Plus Pricing
Lamps Plus ROI & Value For Money
3.5/5
Lamps Plus has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Lamps Plus ROI
Lamps Plus's ROI score was rated highest by Caucasian customers.
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Ranked Lamps Plus ROI the Highest
Lamps Plus ROI Score by Gender
Lamps Plus's ROI score was rated 3 by Female customers on Comparably.
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Female
3/5
Male
N/A
Lamps Plus ROI Score by Ethnicity
Lamps Plus's ROI score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lamps Plus.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Lamps Plus ROI Score by Usage
Lamps Plus's ROI score was rated 3.1 stars by customers who have used Lamps Plus's products/services for Less than 1 Year.
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Lamps Plus Customer Satisfaction (CSAT)
Lamps Plus Customer Satisfaction (CSAT) Score
50 / 100
Lamps Plus has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lamps Plus Customer Satisfaction
Lamps Plus's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Lamps Plus Customer Satisfaction the Highest
Lamps Plus Customer Satisfaction Score by Gender
Lamps Plus's Customer Satisfaction score was rated 40 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Lamps Plus.
40 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
Lamps Plus Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Lamps Plus' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lamps Plus.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Lamps Plus Customer Satisfaction Score by Usage
Lamps Plus's Customer Satisfaction score was rated 33 points by customers who have used Lamps Plus's products/services for Less than 1 Year.
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Lamps Plus Customer Service
2.8/5
Lamps Plus has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Lamps Plus's Customer Service
Address
20250 Plummer Street Chatsworth, CA 91311, Chatsworth, CA 91311
Website
http://lampsplus.com/
Quick Insights into Lamps Plus Customer Service
Lamps Plus's Customer Service score was rated highest by Caucasian customers.
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Ranked Lamps Plus Customer Service the Highest
Lamps Plus Customer Service Score by Gender
Lamps Plus's Customer Service score was rated 2.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lamps Plus.
Female
2.3/5
Male
N/A
Lamps Plus Customer Service Score by Ethnicity
Lamps Plus's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lamps Plus.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Lamps Plus Customer Service Score by Usage
Lamps Plus's Customer Service score was rated 2 stars by customers who have used Lamps Plus's products/services for Less than 1 Year.
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Lamps Plus as an Employer
Consumer vs. Employees
Lamps Plus scored a 0 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Lamps Plus would recommend the brand to a friend. ENPS measures how likely Lamps Plus employees would recommend working at Lamps Plus to a friend.
Net Promoter Score
0
NPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
