-2
NPS
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LANCESOFT, INC.
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About LANCESOFT, INC. Brand
Brand at a Glance
56%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
2.8/5
Customer Service
LANCESOFT, INC. NPS
LANCESOFT, INC.'s Net Promoter Score (NPS) is a -2 with 42% Promoters, 14% Passives, and 44% Detractors. Net Promoter Score tracks whether LANCESOFT, INC.'s customers would recommend using the product based on a scale of -100 to 100.
LANCESOFT, INC. Overall NPS
| 42% | Promoters |
|---|---|
| 14% | Passives |
| 44% | Detractors |
LANCESOFT, INC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -1 | Mar 2024 | -1 |
Apr 2024 -3 | Apr 2024 | -3 |
Jun 2024 -4 | Jun 2024 | -4 |
Jul 2024 -3 | Jul 2024 | -3 |
Sep 2024 -5 | Sep 2024 | -5 |
Oct 2024 -10 | Oct 2024 | -10 |
May 2025 -12 | May 2025 | -12 |
Nov 2025 -8 | Nov 2025 | -8 |
Jan 2026 -5 | Jan 2026 | -5 |
Mar 2026 -7 | Mar 2026 | -7 |
Apr 2026 -5 | Apr 2026 | -5 |
May 2026 -4 | May 2026 | -4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LANCESOFT, INC. NPS by Gender
Male customers rated LANCESOFT, INC.'s NPS 66 points higher than Female customers.
Male
0
LANCESOFT, INC.'s NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
-66
LANCESOFT, INC.'s NPS was rated -66 by Female customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
LANCESOFT, INC. NPS by Ethnicity
LANCESOFT, INC.'s NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
African American/Black -50 | African American/Black | -50 |
Other -100 | Other | -100 |
LANCESOFT, INC. NPS by Age
LANCESOFT, INC.'s NPS was rated -100 points by customers ages 31-35 on Comparably.
LANCESOFT, INC. NPS by Usage
LANCESOFT, INC.'s NPS was rated the highest by customers who have used LANCESOFT, INC.'s products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -42 | Less than 1 Year | -42 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
LANCESOFT, INC. Customer Reviews
Out of the 4 LANCESOFT, INC. customer reviews 2 were positive and 2 were constructive. LANCESOFT, INC. customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
LANCESOFT, INC. Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of LANCESOFT, INC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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LANCESOFT, INC. Customer Loyalty Score by Gender
Male customers rated LANCESOFT, INC.'s Customer Loyalty score 26% higher than Female customers.
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Male
66%
Yes
Female
40%
Yes
LANCESOFT, INC. Customer Loyalty Score by Ethnicity
LANCESOFT, INC.'s Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
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70
out of 100
Caucasian
55
out of 100
African American/Black
33
out of 100
Other
LANCESOFT, INC. Customer Loyalty Score by Age
LANCESOFT, INC.'s Customer Loyalty score was rated 10% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 10% | 31-35 | 10% |
LANCESOFT, INC. Customer Loyalty Score by Usage
LANCESOFT, INC.'s Customer Loyalty score was rated the highest by customers who have used LANCESOFT, INC.'s products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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LANCESOFT, INC. Customer Loyalty Score by Industry
LANCESOFT, INC.'s Customer Loyalty score was rated 55% by Tech industry customers.
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LANCESOFT, INC. Product Quality
3/5
LANCESOFT, INC. has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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LANCESOFT, INC. Product Information
LANCESOFT, INC.’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated LANCESOFT, INC.'s product the highest.
- Website
- http://www.lancesoft.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Quick Insights into LANCESOFT, INC. Product Quality
LANCESOFT, INC.'s Product Quality score was rated highest by customers who have used LANCESOFT, INC.'s products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked LANCESOFT, INC. Product Quality the Highest
Ranked LANCESOFT, INC. Product Quality the Lowest
LANCESOFT, INC. Product Quality Score by Gender
Male customers rated LANCESOFT, INC.'s Product Quality score 1 stars higher than Female customers.
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Male
2.7/5
Female
1.7/5
LANCESOFT, INC. Product Quality Score by Ethnicity
LANCESOFT, INC.'s Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LANCESOFT, INC..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 1.9 | African American/Black | 1.9 |
Other 1.5 | Other | 1.5 |
LANCESOFT, INC. Product Quality Score by Age
LANCESOFT, INC.'s Product Quality score was rated 1.5 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
LANCESOFT, INC. Product Quality Score by Usage
LANCESOFT, INC.'s Product Quality score was rated the highest by customers who have used LANCESOFT, INC.'s products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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LANCESOFT, INC. Product Quality Score by Industry
LANCESOFT, INC.'s Product Quality score was rated 2.9 stars by Tech industry customers.
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LANCESOFT, INC. Pricing
LANCESOFT, INC. ROI & Value For Money
2.9/5
LANCESOFT, INC. has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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LANCESOFT, INC. Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into LANCESOFT, INC. ROI
LANCESOFT, INC.'s ROI score was rated highest by customers who have used LANCESOFT, INC.'s products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked LANCESOFT, INC. ROI the Highest
Ranked LANCESOFT, INC. ROI the Lowest
LANCESOFT, INC. ROI Score by Gender
Male customers rated LANCESOFT, INC.'s ROI score 1.2 stars higher than Female customers.
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Male
2.7/5
Female
1.5/5
LANCESOFT, INC. ROI Score by Ethnicity
LANCESOFT, INC.'s ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LANCESOFT, INC..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
African American/Black 1.6 | African American/Black | 1.6 |
Other 1.5 | Other | 1.5 |
LANCESOFT, INC. ROI Score by Age
LANCESOFT, INC.'s ROI score was rated 1.5 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
LANCESOFT, INC. ROI Score by Usage
LANCESOFT, INC.'s ROI score was rated the highest by customers who have used LANCESOFT, INC.'s products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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LANCESOFT, INC. ROI Score by Industry
LANCESOFT, INC.'s ROI score was rated 2.7 stars by Tech industry customers.
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LANCESOFT, INC. Customer Satisfaction (CSAT)
LANCESOFT, INC. Customer Satisfaction (CSAT) Score
59 / 100
LANCESOFT, INC. has an overall Customer Satisfaction score of 59 rated by its users and customers.
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Very Satisfied
43%
Satisfied
16%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
3%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LANCESOFT, INC. Customer Satisfaction
LANCESOFT, INC.'s Customer Satisfaction score was rated highest by customers who have used LANCESOFT, INC.'s products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked LANCESOFT, INC. Customer Satisfaction the Highest
Ranked LANCESOFT, INC. Customer Satisfaction the Lowest
LANCESOFT, INC. Customer Satisfaction Score by Gender
Male customers rated LANCESOFT, INC.'s Customer Satisfaction score 17 points higher than Female customers.
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50 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
LANCESOFT, INC. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
LANCESOFT, INC. Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to African American/Black
LANCESOFT, INC. Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Other
LANCESOFT, INC. Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LANCESOFT, INC..
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
LANCESOFT, INC. Customer Satisfaction Score by Age
LANCESOFT, INC.'s Customer Satisfaction score was rated 25 points by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 25% |
LANCESOFT, INC. Customer Satisfaction Score by Usage
LANCESOFT, INC.'s Customer Satisfaction score was rated the highest by customers who have used LANCESOFT, INC.'s products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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LANCESOFT, INC. Customer Satisfaction Score by Industry
LANCESOFT, INC.'s Customer Satisfaction score was rated 67 points by Tech industry customers.
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"title": "LANCESOFT, INC. Customer Satisfaction Score by Industry",
"text": "LANCESOFT, INC.'s Customer Satisfaction score was rated 67 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "LANCESOFT, INC.'s Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}LANCESOFT, INC. Customer Service
2.8/5
LANCESOFT, INC. has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About LANCESOFT, INC.'s Customer Service
Address
Herndon, VA
Website
http://www.lancesoft.com
Quick Insights into LANCESOFT, INC. Customer Service
LANCESOFT, INC.'s Customer Service score was rated highest by customers who have used LANCESOFT, INC.'s products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked LANCESOFT, INC. Customer Service the Highest
Ranked LANCESOFT, INC. Customer Service the Lowest
LANCESOFT, INC. Customer Service Score by Gender
Male customers rated LANCESOFT, INC.'s Customer Service score 1.4 stars higher than Female customers.
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Male
2.9/5
Female
1.5/5
LANCESOFT, INC. Customer Service Score by Ethnicity
LANCESOFT, INC.'s Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 1.6 | African American/Black | 1.6 |
Other 1.5 | Other | 1.5 |
LANCESOFT, INC. Customer Service Score by Age
LANCESOFT, INC.'s Customer Service score was rated 1.5 stars by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
LANCESOFT, INC. Customer Service Score by Usage
LANCESOFT, INC.'s Customer Service score was rated the highest by customers who have used LANCESOFT, INC.'s products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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LANCESOFT, INC. Customer Service Score by Industry
LANCESOFT, INC.'s Customer Service score was rated 3 stars by Tech industry customers.
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LANCESOFT, INC. as an Employer
4.3/5
LANCESOFT, INC. has a 4.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
LANCESOFT, INC. scored a -2 for Net Promoter Score and a 32 for Employee Net Promoter Score. NPS gauges how likely a customer of LANCESOFT, INC. would recommend the brand to a friend. ENPS measures how likely LANCESOFT, INC. employees would recommend working at LANCESOFT, INC. to a friend.
Net Promoter Score
-2
NPS Score
| 42% | Promoters |
|---|---|
| 14% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
32
eNPS Score
| 55% | Promoters |
|---|---|
| 22% | Passive |
| 23% | Detractors |
