-100
NPS
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Lane Powell PC
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About Lane Powell PC's Brand
A multi-specialty law firm, Lane Powell has helped emerging and established businesses navigate the Pacific Northwest.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3/5
Customer Service
Lane Powell PC NPS
Lane Powell PC's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Lane Powell PC's customers would recommend using the product based on a scale of -100 to 100.
Lane Powell PC Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Lane Powell PC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lane Powell PC Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Lane Powell PC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lane Powell PC Product Quality
4/5
Lane Powell PC has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Lane Powell PC's overall Product Quality score rated by its users and customers.
Lane Powell PC Product Information
Lane Powell PC’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.lanepowell.com/
- Company Size
- 201-500 Employees
Industry
Legal
Government & Legal
Lane Powell PC Pricing
Lane Powell PC ROI & Value For Money
4/5
Lane Powell PC has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Lane Powell PC's overall ROI score rated by its users and customers.
Lane Powell PC Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lane Powell PC Customer Service
3/5
Lane Powell PC has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Lane Powell PC's overall Customer Service score rated by its users and customers.
About Lane Powell PC's Customer Service
Address
1420 Fifth Avenue, Suite 4200 P.O. Box 91302, Seattle, WA 98101
Website
http://www.lanepowell.com/
Phone Number
206-223-7000
Lane Powell PC as an Employer
4.4/5
Lane Powell PC has a 4.4/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Lane Powell PC scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Lane Powell PC would recommend the brand to a friend. ENPS measures how likely Lane Powell PC employees would recommend working at Lane Powell PC to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
