0
NPS
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Brand Page
Laundry Service
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About Laundry Service's Brand
Laundry Service is a full-service social media agency.
Brand at a Glance
79%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Laundry Service CMO
Laundry Service NPS
Laundry Service's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Laundry Service's customers would recommend using the product based on a scale of -100 to 100.
Laundry Service Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Laundry Service NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
Mar 2023 33 | Mar 2023 | 33 |
Jun 2023 50 | Jun 2023 | 50 |
Mar 2024 20 | Mar 2024 | 20 |
Aug 2024 0 | Aug 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Laundry Service Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Laundry Service users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Laundry Service Product Quality
3.8/5
Laundry Service has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Laundry Service's overall Product Quality score rated by its users and customers.
Laundry Service Product Information
Laundry Service’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
Content
Media
Social
Sports & Entertainment
Laundry Service Pricing
Laundry Service ROI & Value For Money
3.5/5
Laundry Service has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Laundry Service's overall ROI score rated by its users and customers.
Laundry Service Customer Satisfaction (CSAT)
Laundry Service Customer Satisfaction (CSAT) Score
60 / 100
Laundry Service has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Laundry Service Customer Service
3.6/5
Laundry Service has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Laundry Service's Customer Service
Address
40 West 25th Street, 4th Floor, New York City, NY
Website
http://247laundryservice.com/
Phone Number
+1 (212) 278-9912
Laundry Service as an Employer
4.5/5
Laundry Service has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Laundry Service scored a 0 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of Laundry Service would recommend the brand to a friend. ENPS measures how likely Laundry Service employees would recommend working at Laundry Service to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 66% | Promoters |
|---|---|
| 7% | Passive |
| 27% | Detractors |
