0
NPS
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Law360
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About Law360 Brand
Law360 is an American online media company based in New York City that publishes news and analysis on business law for its online
Brand at a Glance
10%
Customer Loyalty
2.8/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Law360 NPS
Law360's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Law360's customers would recommend using the product based on a scale of -100 to 100.
Law360 Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Law360 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Nov 2023 100 | Nov 2023 | 100 |
Feb 2024 33 | Feb 2024 | 33 |
Apr 2026 0 | Apr 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Law360 Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Law360 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Law360 Product Quality
2.8/5
Law360 has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Law360 overall Product Quality score rated by its users and customers.
Law360 Product Information
Law360’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.law360.com
- Company Size
- 51-200 Employees
Industry
Tech
Media
Law360 Pricing
Law360 ROI & Value For Money
2.9/5
Law360 has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Law360 overall ROI score rated by its users and customers.
Law360 Customer Satisfaction (CSAT)
Law360 Customer Satisfaction (CSAT) Score
34 / 100
Law360 has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Law360 Customer Service
2.9/5
Law360 has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Law360 overall Customer Service score rated by its users and customers.
About Law360's Customer Service
Address
860 Broadway, 6th Floor, New York City, NY
Website
http://www.law360.com
Phone Number
646-783-7100
Law360 as an Employer
2.6/5
Law360 has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Law360 scored a 0 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Law360 would recommend the brand to a friend. ENPS measures how likely Law360 employees would recommend working at Law360 to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
