25
NPS
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Lawrence Livermore National Laboratory
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About Lawrence Livermore National Laboratory's Brand
Lawrence Livermore National Laboratory, a national security laboratory, provides transformational solutions to national security challenges.
Brand at a Glance
65%
Customer Loyalty
3.1/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Lawrence Livermore National Laboratory NPS
Lawrence Livermore National Laboratory's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Lawrence Livermore National Laboratory's customers would recommend using the product based on a scale of -100 to 100.
Lawrence Livermore National Laboratory Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Lawrence Livermore National Laboratory NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Feb 2021 0 | Feb 2021 | 0 |
Apr 2022 -33 | Apr 2022 | -33 |
May 2022 0 | May 2022 | 0 |
Jun 2022 20 | Jun 2022 | 20 |
Jun 2023 33 | Jun 2023 | 33 |
Mar 2024 29 | Mar 2024 | 29 |
Oct 2025 25 | Oct 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lawrence Livermore National Laboratory Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Lawrence Livermore National Laboratory users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lawrence Livermore National Laboratory Product Quality
3.1/5
Lawrence Livermore National Laboratory has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Lawrence Livermore National Laboratory's overall Product Quality score rated by its users and customers.
Lawrence Livermore National Laboratory Product Information
Lawrence Livermore National Laboratory’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.llnl.gov
- Company Size
- 5,001-10,000 Employees
Industry
Business Services
Enterprise
Government & Legal
SaaS
Lawrence Livermore National Laboratory Pricing
Lawrence Livermore National Laboratory ROI & Value For Money
3.8/5
Lawrence Livermore National Laboratory has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Lawrence Livermore National Laboratory Customer Satisfaction (CSAT)
Lawrence Livermore National Laboratory Customer Satisfaction (CSAT) Score
75 / 100
Lawrence Livermore National Laboratory has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lawrence Livermore National Laboratory Customer Service
3.8/5
Lawrence Livermore National Laboratory has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Lawrence Livermore National Laboratory's Customer Service
Address
Livermore, CA 94551
Website
http://www.llnl.gov
Phone Number
(945) 509-234_
Lawrence Livermore National Laboratory as an Employer
Consumer vs. Employees
Lawrence Livermore National Laboratory scored a 25 for Net Promoter Score and a 44 for Employee Net Promoter Score. NPS gauges how likely a customer of Lawrence Livermore National Laboratory would recommend the brand to a friend. ENPS measures how likely Lawrence Livermore National Laboratory employees would recommend working at Lawrence Livermore National Laboratory to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
44
eNPS Score
| 61% | Promoters |
|---|---|
| 22% | Passive |
| 17% | Detractors |
