-34
NPS
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Lazarus Naturals
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About Lazarus Naturals' Brand
Brand at a Glance
55%
Customer Loyalty
2.4/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Lazarus Naturals NPS
Lazarus Naturals's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Lazarus Naturals's customers would recommend using the product based on a scale of -100 to 100.
Lazarus Naturals Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Lazarus Naturals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
Jul 2024 -33 | Jul 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lazarus Naturals Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Lazarus Naturals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lazarus Naturals Product Quality
2.4/5
Lazarus Naturals has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Lazarus Naturals Product Information
Lazarus Naturals’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Consumer Goods
Lazarus Naturals Pricing
Lazarus Naturals ROI & Value For Money
2.7/5
Lazarus Naturals has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Lazarus Naturals Customer Satisfaction (CSAT)
Lazarus Naturals Customer Satisfaction (CSAT) Score
33 / 100
Lazarus Naturals has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lazarus Naturals Customer Service
2.7/5
Lazarus Naturals has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Lazarus Naturals's Customer Service
Address
1123 Northwest 51st Street, Seattle, WA 98107
Website
https://www.lazarusnaturals.com/
Lazarus Naturals as an Employer
2.2/5
Lazarus Naturals has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Lazarus Naturals scored a -34 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Lazarus Naturals would recommend the brand to a friend. ENPS measures how likely Lazarus Naturals employees would recommend working at Lazarus Naturals to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
