19
NPS
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Leatherman
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About Leatherman's Brand
Leatherman manufactures multi-tools, pocket tools, knives, and accessories.
Brand at a Glance
58%
Customer Loyalty
4.3/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Leatherman NPS
Leatherman's Net Promoter Score (NPS) is a 19 with 46% Promoters, 27% Passives, and 27% Detractors. Net Promoter Score tracks whether Leatherman's customers would recommend using the product based on a scale of -100 to 100.
Leatherman Overall NPS
| 46% | Promoters |
|---|---|
| 27% | Passives |
| 27% | Detractors |
Leatherman NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 25 | Apr 2023 | 25 |
Nov 2023 0 | Nov 2023 | 0 |
Jan 2024 -17 | Jan 2024 | -17 |
Feb 2024 -1 | Feb 2024 | -1 |
Mar 2024 0 | Mar 2024 | 0 |
Jun 2024 11 | Jun 2024 | 11 |
Sep 2024 0 | Sep 2024 | 0 |
Oct 2024 9 | Oct 2024 | 9 |
Dec 2025 8 | Dec 2025 | 8 |
Jan 2026 7 | Jan 2026 | 7 |
Feb 2026 13 | Feb 2026 | 13 |
Mar 2026 19 | Mar 2026 | 19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Leatherman NPS by Gender
Leatherman's NPS was rated -33 by Male customers on Comparably.
Male
-33
Leatherman's NPS was rated -33 by Male customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
Female
N/A
Leatherman's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Leatherman Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Leatherman users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Leatherman Customer Loyalty Score by Gender
Leatherman's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
Leatherman Product Quality
4.3/5
Leatherman has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Leatherman Product Information
Leatherman’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.leatherman.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Quick Insights into Leatherman Product Quality
Leatherman's Product Quality score was rated highest by Male customers.
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Ranked Leatherman Product Quality the Highest
Leatherman Product Quality Score by Gender
Leatherman's Product Quality score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Leatherman Pricing
Leatherman ROI & Value For Money
3.9/5
Leatherman has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Leatherman ROI
Leatherman's ROI score was rated highest by Male customers.
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Ranked Leatherman ROI the Highest
Leatherman ROI Score by Gender
Leatherman's ROI score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
Leatherman Customer Satisfaction (CSAT)
Leatherman Customer Satisfaction (CSAT) Score
90 / 100
Leatherman has an overall Customer Satisfaction score of 90 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
50%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Leatherman Customer Satisfaction
Leatherman's Customer Satisfaction score was rated highest by Male customers.
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Ranked Leatherman Customer Satisfaction the Highest
Leatherman Customer Satisfaction Score by Gender
Leatherman's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Leatherman Customer Service
3.9/5
Leatherman has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Leatherman's Customer Service
Address
Portland, OR
Website
http://www.leatherman.com/
Phone Number
+1 (503) 253-7826
Quick Insights into Leatherman Customer Service
Leatherman's Customer Service score was rated highest by Male customers.
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Ranked Leatherman Customer Service the Highest
Leatherman Customer Service Score by Gender
Leatherman's Customer Service score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Leatherman.
Male
2.8/5
Female
N/A
Leatherman as an Employer
3.2/5
Leatherman has a 3.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Leatherman scored a 19 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Leatherman would recommend the brand to a friend. ENPS measures how likely Leatherman employees would recommend working at Leatherman to a friend.
Net Promoter Score
19
NPS Score
| 46% | Promoters |
|---|---|
| 27% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
