7
NPS
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Legends Hospitality
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About Legends Hospitality's Brand
Legends is a pioneering Sports, Entertainment and Media company.
Brand at a Glance
76%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Legends Hospitality CMO
Nicole West
Nicole West serves as the Chief Marketing Officer of Legends. Nicole started at Legends in March of 2016. Nicole currently resides in Greater New York City Area.
Legends Hospitality NPS
Legends Hospitality's Net Promoter Score (NPS) is a 7 with 47% Promoters, 13% Passives, and 40% Detractors. Net Promoter Score tracks whether Legends Hospitality's customers would recommend using the product based on a scale of -100 to 100.
Legends Hospitality Overall NPS
| 47% | Promoters |
|---|---|
| 13% | Passives |
| 40% | Detractors |
Legends Hospitality NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 19 | Aug 2023 | 19 |
Sep 2023 15 | Sep 2023 | 15 |
Oct 2023 18 | Oct 2023 | 18 |
Nov 2023 17 | Nov 2023 | 17 |
Dec 2023 18 | Dec 2023 | 18 |
Jan 2024 15 | Jan 2024 | 15 |
Mar 2024 9 | Mar 2024 | 9 |
Apr 2024 6 | Apr 2024 | 6 |
Jul 2024 6 | Jul 2024 | 6 |
Feb 2025 8 | Feb 2025 | 8 |
Jul 2025 9 | Jul 2025 | 9 |
Oct 2025 7 | Oct 2025 | 7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Legends Hospitality NPS by Gender
Female customers rated Legends Hospitality's NPS 30 points higher than Male customers.
Male
-13
Legends Hospitality's NPS was rated -13 by Male customers on Comparably.
37%
Promoters
13%
Passives
50%
Detractors
Female
17
Legends Hospitality's NPS was rated 17 by Female customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Legends Hospitality NPS by Ethnicity
Legends Hospitality's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Hispanic or Latino 67 | Hispanic or Latino | 67 |
Other 0 | Other | 0 |
Legends Hospitality NPS by Age
Legends Hospitality's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
Legends Hospitality NPS by Usage
Legends Hospitality's NPS was rated the highest by customers who have used Legends Hospitality's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -57 | Less than 1 Year | -57 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
Legends Hospitality Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Legends Hospitality users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Legends Hospitality Customer Loyalty Score by Gender
Female customers rated Legends Hospitality's Customer Loyalty score 30% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Legends Hospitality.
Male
55%
Yes
Female
85%
Yes
Legends Hospitality Customer Loyalty Score by Ethnicity
Legends Hospitality's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Legends Hospitality.
100
out of 100
Caucasian
70
out of 100
Hispanic or Latino
55
out of 100
Other
Legends Hospitality Customer Loyalty Score by Age
Legends Hospitality's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Legends Hospitality.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
51-55 100% | 51-55 | 100% |
Legends Hospitality Customer Loyalty Score by Usage
Legends Hospitality's Customer Loyalty score was rated the highest by customers who have used Legends Hospitality's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Legends Hospitality Customer Loyalty Score by Industry
Legends Hospitality's Customer Loyalty score was rated the highest by Hospitality industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Legends Hospitality Product Quality
3.4/5
Legends Hospitality has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Legends Hospitality's overall Product Quality score rated by its users and customers.
Legends Hospitality Product Information
Legends Hospitality’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated Legends Hospitality's product the highest. Reviewers from the Arts and Entertainment industry rated Legends Hospitality the lowest at 4.3.
- Website
- http://legends.net/
- Company Size
- 1,001-5,000 Employees
Industry
Sports & Entertainment
Quick Insights into Legends Hospitality Product Quality
Legends Hospitality's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers who have used Legends Hospitality's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Legends Hospitality's Product Quality.
Ranked Legends Hospitality Product Quality the Highest
Ranked Legends Hospitality Product Quality the Lowest
Legends Hospitality Product Quality Score by Gender
Female customers rated Legends Hospitality's Product Quality score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Legends Hospitality.
Male
3.8/5
Female
4.2/5
Legends Hospitality Product Quality Score by Ethnicity
Legends Hospitality's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Legends Hospitality.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
Other 3.6 | Other | 3.6 |
Legends Hospitality Product Quality Score by Age
Legends Hospitality's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Legends Hospitality.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
51-55 5 | 51-55 | 5 |
Legends Hospitality Product Quality Score by Usage
Legends Hospitality's Product Quality score was rated the highest by customers who have used Legends Hospitality's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Legends Hospitality Product Quality Score by Industry
Legends Hospitality's Product Quality score was rated the highest by Hospitality industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Legends Hospitality Pricing
Legends Hospitality ROI & Value For Money
3.5/5
Legends Hospitality has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Legends Hospitality's overall ROI score rated by its users and customers.
Legends Hospitality Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Legends Hospitality.
Quick Insights into Legends Hospitality ROI
Legends Hospitality's ROI score was rated highest by customers ages 51-55, and rated lowest by customers who have used Legends Hospitality's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Legends Hospitality's ROI score.
Ranked Legends Hospitality ROI the Highest
Ranked Legends Hospitality ROI the Lowest
Legends Hospitality ROI Score by Gender
Female customers rated Legends Hospitality's ROI score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Legends Hospitality.
Male
3.4/5
Female
4.1/5
Legends Hospitality ROI Score by Ethnicity
Legends Hospitality's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Legends Hospitality.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
Other 3.1 | Other | 3.1 |
Legends Hospitality ROI Score by Age
Legends Hospitality's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Legends Hospitality.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
51-55 4.9 | 51-55 | 4.9 |
Legends Hospitality ROI Score by Usage
Legends Hospitality's ROI score was rated the highest by customers who have used Legends Hospitality's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Legends Hospitality ROI Score by Industry
Legends Hospitality's ROI score was rated the highest by Hospitality industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Legends Hospitality Customer Satisfaction (CSAT)
Legends Hospitality Customer Satisfaction (CSAT) Score
62 / 100
Legends Hospitality has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
23%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
6%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Legends Hospitality Customer Satisfaction
Legends Hospitality's Customer Satisfaction score was rated highest by customers who have used Legends Hospitality's products/services for 1 to 2 Years, and rated lowest by customers who have used Legends Hospitality's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Legends Hospitality's Customer Satisfaction.
Ranked Legends Hospitality Customer Satisfaction the Highest
Ranked Legends Hospitality Customer Satisfaction the Lowest
Legends Hospitality Customer Satisfaction Score by Gender
Female customers rated Legends Hospitality's Customer Satisfaction score 8 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Legends Hospitality.
72 / 100
MaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 57% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
80 / 100
FemaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Legends Hospitality Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Legends Hospitality's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Legends Hospitality.
100 / 100
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Legends Hospitality's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Legends Hospitality.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Legends Hospitality Customer Satisfaction Score by Age
Legends Hospitality's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Legends Hospitality.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 51-55 | 100% |
Legends Hospitality Customer Satisfaction Score by Usage
Legends Hospitality's Customer Satisfaction score was rated the highest by customers who have used Legends Hospitality's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Legends Hospitality Customer Satisfaction Score by Industry
Legends Hospitality's Customer Satisfaction score was rated 100 points by Hospitality industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Legends Hospitality Customer Satisfaction Score by Industry",
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"label": "Hospitality",
"groupId": 523,
"score": 100,
"stars": 0,
"csatScore": 100,
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"scoreClassName": "max",
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}Legends Hospitality Customer Service
3.6/5
Legends Hospitality has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Legends Hospitality's overall Customer Service score rated by its users and customers.
About Legends Hospitality's Customer Service
Address
New York City, NY
Website
http://legends.net/
Phone Number
+1 (310) 237-4100
Quick Insights into Legends Hospitality Customer Service
Legends Hospitality's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers who have used Legends Hospitality's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Legends Hospitality's Customer Service score.
Ranked Legends Hospitality Customer Service the Highest
Ranked Legends Hospitality Customer Service the Lowest
Legends Hospitality Customer Service Score by Gender
Female customers rated Legends Hospitality's Customer Service score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Legends Hospitality.
Male
3.4/5
Female
4/5
Legends Hospitality Customer Service Score by Ethnicity
Legends Hospitality's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Legends Hospitality.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
Other 3.1 | Other | 3.1 |
Legends Hospitality Customer Service Score by Age
Legends Hospitality's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Legends Hospitality.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
51-55 4.6 | 51-55 | 4.6 |
Legends Hospitality Customer Service Score by Usage
Legends Hospitality's Customer Service score was rated the highest by customers who have used Legends Hospitality's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Legends Hospitality Customer Service Score by Industry
Legends Hospitality's Customer Service score was rated the highest by Hospitality industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Legends Hospitality as an Employer
2.8/5
Legends Hospitality has a 2.8/5 stars for its overall company culture rated by their employees
bottom
35%
CEO of Legends Hospitality
In the Bottom 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Legends Hospitality scored a 7 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Legends Hospitality would recommend the brand to a friend. ENPS measures how likely Legends Hospitality employees would recommend working at Legends Hospitality to a friend.
Net Promoter Score
7
NPS Score
| 47% | Promoters |
|---|---|
| 13% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 38% | Promoters |
|---|---|
| 14% | Passive |
| 48% | Detractors |
