-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Lensabl
Marketing or Exec? Claim Your Free Account
About Lensabl's Brand
Lensabl is the trustworthy, convenient, and affordable service that will replace any eyewear lens for a fraction of the cost of an optician.
Brand at a Glance
49%
Customer Loyalty
1.9/5
Product Quality
2/5
Pricing
2/5
Customer Service
Lensabl NPS
Lensabl's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Lensabl's customers would recommend using the product based on a scale of -100 to 100.
Lensabl Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Lensabl NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
May 2023 -100 | May 2023 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
Jan 2024 -100 | Jan 2024 | -100 |
Mar 2024 -100 | Mar 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lensabl Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of Lensabl users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lensabl Product Quality
1.9/5
Lensabl has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Lensabl's overall Product Quality score rated by its users and customers.
Lensabl Product Information
Lensabl’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- http://www.lensabl.com
- Company Size
- 1-10 Employees
Lensabl Pricing
Lensabl ROI & Value For Money
2/5
Lensabl has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Lensabl's overall ROI score rated by its users and customers.
Lensabl Customer Satisfaction (CSAT)
Lensabl Customer Satisfaction (CSAT) Score
20 / 100
Lensabl has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lensabl Customer Service
2/5
Lensabl has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Lensabl's overall Customer Service score rated by its users and customers.
About Lensabl's Customer Service
Website
http://www.lensabl.com
Lensabl as an Employer
4.1/5
Lensabl has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Lensabl scored a -100 for Net Promoter Score and a 72 for Employee Net Promoter Score. NPS gauges how likely a customer of Lensabl would recommend the brand to a friend. ENPS measures how likely Lensabl employees would recommend working at Lensabl to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
72
eNPS Score
| 86% | Promoters |
|---|---|
| 0% | Passive |
| 14% | Detractors |
