-26
NPS
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LEO Pharma
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About LEO Pharma's Brand
LEO Pharma is a leading global pharma company
Brand at a Glance
78%
Customer Loyalty
3.4/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
LEO Pharma NPS
LEO Pharma's Net Promoter Score (NPS) is a -26 with 27% Promoters, 20% Passives, and 53% Detractors. Net Promoter Score tracks whether LEO Pharma's customers would recommend using the product based on a scale of -100 to 100.
LEO Pharma Overall NPS
| 27% | Promoters |
|---|---|
| 20% | Passives |
| 53% | Detractors |
LEO Pharma NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 50 | Jan 2022 | 50 |
Mar 2022 0 | Mar 2022 | 0 |
Jul 2022 -25 | Jul 2022 | -25 |
Sep 2022 -40 | Sep 2022 | -40 |
Oct 2022 -34 | Oct 2022 | -34 |
Nov 2022 -29 | Nov 2022 | -29 |
Jan 2023 -12 | Jan 2023 | -12 |
May 2023 10 | May 2023 | 10 |
Aug 2023 -8 | Aug 2023 | -8 |
Jan 2024 -16 | Jan 2024 | -16 |
Feb 2024 -22 | Feb 2024 | -22 |
Oct 2024 -27 | Oct 2024 | -27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LEO Pharma NPS by Gender
LEO Pharma's NPS was rated -60 by Male customers on Comparably.
Male
-60
LEO Pharma's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
N/A
LEO Pharma's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
LEO Pharma NPS by Age
LEO Pharma's NPS was rated -75 points by customers ages 18-25 on Comparably.
LEO Pharma NPS by Usage
LEO Pharma's NPS was rated 0 points by customers who have used LEO Pharma's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
LEO Pharma Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of LEO Pharma users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LEO Pharma Customer Loyalty Score by Gender
LEO Pharma's Customer Loyalty score was rated 64 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of LEO Pharma.
Male
64%
Yes
Female
N/A
Yes
LEO Pharma Customer Loyalty Score by Age
LEO Pharma's Customer Loyalty score was rated 78% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of LEO Pharma.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
LEO Pharma Customer Loyalty Score by Usage
LEO Pharma's Customer Loyalty score was rated 70% by customers who have used LEO Pharma's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
LEO Pharma Product Quality
3.4/5
LEO Pharma has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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LEO Pharma Product Information
LEO Pharma’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.leo-pharma.us/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into LEO Pharma Product Quality
LEO Pharma's Product Quality score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked LEO Pharma's Product Quality.
Ranked LEO Pharma Product Quality the Highest
LEO Pharma Product Quality Score by Gender
LEO Pharma's Product Quality score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of LEO Pharma.
Male
2.8/5
Female
N/A
LEO Pharma Product Quality Score by Age
LEO Pharma's Product Quality score was rated 3.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of LEO Pharma.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
LEO Pharma Product Quality Score by Usage
LEO Pharma's Product Quality score was rated 3.3 stars by customers who have used LEO Pharma's products/services for 2 to 5 Years.
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LEO Pharma Pricing
LEO Pharma ROI & Value For Money
3.7/5
LEO Pharma has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into LEO Pharma ROI
LEO Pharma's ROI score was rated highest by customers who have used LEO Pharma's products/services for 2 to 5 Years.
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Ranked LEO Pharma ROI the Highest
LEO Pharma ROI Score by Gender
LEO Pharma's ROI score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of LEO Pharma.
Male
3.7/5
Female
N/A
LEO Pharma ROI Score by Age
LEO Pharma's ROI score was rated 3.7 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of LEO Pharma.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
LEO Pharma ROI Score by Usage
LEO Pharma's ROI score was rated 3.8 stars by customers who have used LEO Pharma's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
LEO Pharma Customer Satisfaction (CSAT)
LEO Pharma Customer Satisfaction (CSAT) Score
50 / 100
LEO Pharma has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
30%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LEO Pharma Customer Satisfaction
LEO Pharma's Customer Satisfaction score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked LEO Pharma's Customer Satisfaction.
Ranked LEO Pharma Customer Satisfaction the Highest
LEO Pharma Customer Satisfaction Score by Gender
LEO Pharma's Customer Satisfaction score was rated 20 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of LEO Pharma.
20 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 80% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
LEO Pharma Customer Satisfaction Score by Age
LEO Pharma's Customer Satisfaction score was rated 50 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of LEO Pharma.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% |
LEO Pharma Customer Satisfaction Score by Usage
LEO Pharma's Customer Satisfaction score was rated 33 points by customers who have used LEO Pharma's products/services for 2 to 5 Years.
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LEO Pharma Customer Service
3.8/5
LEO Pharma has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About LEO Pharma's Customer Service
Address
1 Sylvan Way, Parsippany, NJ
Website
http://www.leo-pharma.us/
Phone Number
(877)494-4536
Quick Insights into LEO Pharma Customer Service
LEO Pharma's Customer Service score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked LEO Pharma's Customer Service score.
Ranked LEO Pharma Customer Service the Highest
LEO Pharma Customer Service Score by Gender
LEO Pharma's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of LEO Pharma.
Male
3.5/5
Female
N/A
LEO Pharma Customer Service Score by Age
LEO Pharma's Customer Service score was rated 3.7 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of LEO Pharma.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
LEO Pharma Customer Service Score by Usage
LEO Pharma's Customer Service score was rated 3.5 stars by customers who have used LEO Pharma's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
LEO Pharma as an Employer
3.4/5
LEO Pharma has a 3.4/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
LEO Pharma scored a -26 for Net Promoter Score and a -62 for Employee Net Promoter Score. NPS gauges how likely a customer of LEO Pharma would recommend the brand to a friend. ENPS measures how likely LEO Pharma employees would recommend working at LEO Pharma to a friend.
Net Promoter Score
-26
NPS Score
| 27% | Promoters |
|---|---|
| 20% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-62
eNPS Score
| 15% | Promoters |
|---|---|
| 8% | Passive |
| 77% | Detractors |
