-67
NPS
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Lev Diagnostics
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About Lev Diagnostics' Brand
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Lev Diagnostics NPS
Lev Diagnostics's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Lev Diagnostics's customers would recommend using the product based on a scale of -100 to 100.
Lev Diagnostics Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Lev Diagnostics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
May 2022 -50 | May 2022 | -50 |
Jul 2023 -66 | Jul 2023 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lev Diagnostics Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Lev Diagnostics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lev Diagnostics Product Quality
2.2/5
Lev Diagnostics has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Lev Diagnostics' overall Product Quality score rated by its users and customers.
Lev Diagnostics Product Information
Lev Diagnostics’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.levdxs.com
- Company Size
- 11-50 Employees
Lev Diagnostics Pricing
Lev Diagnostics ROI & Value For Money
2.2/5
Lev Diagnostics has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Lev Diagnostics Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lev Diagnostics Customer Service
2.2/5
Lev Diagnostics has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Lev Diagnostics' overall Customer Service score rated by its users and customers.
About Lev Diagnostics's Customer Service
Address
Northbrook, IL
Website
http://www.levdxs.com
Lev Diagnostics as an Employer
Consumer vs. Employees
Lev Diagnostics scored a -67 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of Lev Diagnostics would recommend the brand to a friend. ENPS measures how likely Lev Diagnostics employees would recommend working at Lev Diagnostics to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 27% | Promoters |
|---|---|
| 0% | Passive |
| 73% | Detractors |
