23
NPS
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Lexipol
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About Lexipol's Brand
The leader in policy, training and wellness support for first responders and public servants
Brand at a Glance
72%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Lexipol NPS
Lexipol's Net Promoter Score (NPS) is a 23 with 56% Promoters, 11% Passives, and 33% Detractors. Net Promoter Score tracks whether Lexipol's customers would recommend using the product based on a scale of -100 to 100.
Lexipol Overall NPS
| 56% | Promoters |
|---|---|
| 11% | Passives |
| 33% | Detractors |
Lexipol NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Sep 2021 -100 | Sep 2021 | -100 |
Mar 2022 -66 | Mar 2022 | -66 |
May 2022 -25 | May 2022 | -25 |
Aug 2022 0 | Aug 2022 | 0 |
Jan 2023 17 | Jan 2023 | 17 |
Jul 2023 13 | Jul 2023 | 13 |
Mar 2024 22 | Mar 2024 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lexipol Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Lexipol users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lexipol Product Quality
3.5/5
Lexipol has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Lexipol Product Information
Lexipol’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.lexipol.com/
- Company Size
- 201-500 Employees
Industry
Public Safety
Lexipol Pricing
Lexipol ROI & Value For Money
3.5/5
Lexipol has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Lexipol Customer Satisfaction (CSAT)
Lexipol Customer Satisfaction (CSAT) Score
60 / 100
Lexipol has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lexipol Customer Service
3.6/5
Lexipol has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Lexipol's Customer Service
Address
2611 Internet Blvd, Frisco, TX 75034
Website
http://www.lexipol.com/
Phone Number
844-312-9500
Lexipol as an Employer
4.5/5
Lexipol has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Lexipol scored a 23 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Lexipol would recommend the brand to a friend. ENPS measures how likely Lexipol employees would recommend working at Lexipol to a friend.
Net Promoter Score
23
NPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 52% | Promoters |
|---|---|
| 25% | Passive |
| 23% | Detractors |
