9
NPS
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LifeLabs
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About LifeLabs' Brand
LifeLabs is a Canadian-owned company that has been serving the healthcare needs of Canadians for more than 50 years.
Brand at a Glance
69%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
LifeLabs NPS
LifeLabs's Net Promoter Score (NPS) is a 9 with 50% Promoters, 9% Passives, and 41% Detractors. Net Promoter Score tracks whether LifeLabs's customers would recommend using the product based on a scale of -100 to 100.
LifeLabs Overall NPS
| 50% | Promoters |
|---|---|
| 9% | Passives |
| 41% | Detractors |
LifeLabs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -17 | May 2022 | -17 |
Jun 2022 13 | Jun 2022 | 13 |
Sep 2022 0 | Sep 2022 | 0 |
Jan 2023 0 | Jan 2023 | 0 |
Mar 2023 14 | Mar 2023 | 14 |
Aug 2023 8 | Aug 2023 | 8 |
Sep 2023 13 | Sep 2023 | 13 |
Oct 2023 7 | Oct 2023 | 7 |
Feb 2024 10 | Feb 2024 | 10 |
Mar 2024 10 | Mar 2024 | 10 |
May 2024 14 | May 2024 | 14 |
Dec 2024 10 | Dec 2024 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LifeLabs NPS by Gender
Female customers rated LifeLabs's NPS 134 points higher than Male customers.
Male
-34
LifeLabs's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
100
LifeLabs's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
LifeLabs NPS by Ethnicity
LifeLabs's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
LifeLabs NPS by Age
LifeLabs's NPS was rated 34 points by customers ages 41-45 on Comparably.
LifeLabs Customer Reviews
Out of the 4 LifeLabs customer reviews 4 were positive and 0 were constructive. LifeLabs customer reviews reflect that all customers have a favorable experience using the products/services of the company.
LifeLabs Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of LifeLabs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LifeLabs Customer Loyalty Score by Gender
LifeLabs's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of LifeLabs.
Male
100%
Yes
Female
100%
Yes
LifeLabs Customer Loyalty Score by Ethnicity
LifeLabs's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LifeLabs.
100
out of 100
Caucasian
LifeLabs Customer Loyalty Score by Age
LifeLabs's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of LifeLabs.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
LifeLabs Product Quality
3.2/5
LifeLabs has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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LifeLabs Product Information
LifeLabs’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://lifelabs.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into LifeLabs Product Quality
LifeLabs's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked LifeLabs Product Quality the Highest
Ranked LifeLabs Product Quality the Lowest
LifeLabs Product Quality Score by Gender
Female customers rated LifeLabs's Product Quality score 1.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of LifeLabs.
Male
3.1/5
Female
5/5
LifeLabs Product Quality Score by Ethnicity
LifeLabs's Product Quality score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LifeLabs.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
LifeLabs Product Quality Score by Age
LifeLabs's Product Quality score was rated 3.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of LifeLabs.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
LifeLabs Pricing
LifeLabs ROI & Value For Money
3.2/5
LifeLabs has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into LifeLabs ROI
LifeLabs's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked LifeLabs ROI the Highest
Ranked LifeLabs ROI the Lowest
LifeLabs ROI Score by Gender
Female customers rated LifeLabs's ROI score 2.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of LifeLabs.
Male
2.6/5
Female
5/5
LifeLabs ROI Score by Ethnicity
LifeLabs's ROI score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LifeLabs.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
LifeLabs ROI Score by Age
LifeLabs's ROI score was rated 3.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of LifeLabs.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
LifeLabs Customer Satisfaction (CSAT)
LifeLabs Customer Satisfaction (CSAT) Score
53 / 100
LifeLabs has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
24%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
5%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LifeLabs Customer Satisfaction
LifeLabs's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked LifeLabs Customer Satisfaction the Highest
Ranked LifeLabs Customer Satisfaction the Lowest
LifeLabs Customer Satisfaction Score by Gender
Female customers rated LifeLabs's Customer Satisfaction score 33 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of LifeLabs.
67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
LifeLabs Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
LifeLabs' Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LifeLabs.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
LifeLabs Customer Satisfaction Score by Age
LifeLabs's Customer Satisfaction score was rated 67 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of LifeLabs.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 67% |
LifeLabs Customer Service
3.3/5
LifeLabs has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About LifeLabs's Customer Service
Address
M9W 6J6 Canada
Website
http://lifelabs.com
Phone Number
4162131930
Quick Insights into LifeLabs Customer Service
LifeLabs's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked LifeLabs' Customer Service score.
Ranked LifeLabs Customer Service the Highest
Ranked LifeLabs Customer Service the Lowest
LifeLabs Customer Service Score by Gender
Female customers rated LifeLabs's Customer Service score 2.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of LifeLabs.
Male
2.6/5
Female
5/5
LifeLabs Customer Service Score by Ethnicity
LifeLabs's Customer Service score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LifeLabs.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
LifeLabs Customer Service Score by Age
LifeLabs's Customer Service score was rated 3.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of LifeLabs.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
Consumer vs. Employees
LifeLabs scored a 9 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of LifeLabs would recommend the brand to a friend. ENPS measures how likely LifeLabs employees would recommend working at LifeLabs to a friend.
Net Promoter Score
9
NPS Score
| 50% | Promoters |
|---|---|
| 9% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 31% | Promoters |
|---|---|
| 11% | Passive |
| 58% | Detractors |
