-100
NPS
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Lifelong Medical Care
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About Lifelong Medical Care's Brand
LifeLong Medical Care provides high-quality health and social services to underserved people of all ages.
Brand at a Glance
34%
Customer Loyalty
1.8/5
Product Quality
2/5
Pricing
1.8/5
Customer Service
Lifelong Medical Care NPS
Lifelong Medical Care's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Lifelong Medical Care's customers would recommend using the product based on a scale of -100 to 100.
Lifelong Medical Care Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Lifelong Medical Care NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
May 2023 -100 | May 2023 | -100 |
Mar 2024 -100 | Mar 2024 | -100 |
Dec 2024 -100 | Dec 2024 | -100 |
Feb 2025 -100 | Feb 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lifelong Medical Care Customer Loyalty
34%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
34% of Lifelong Medical Care users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lifelong Medical Care Product Quality
1.8/5
Lifelong Medical Care has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Lifelong Medical Care's overall Product Quality score rated by its users and customers.
Lifelong Medical Care Product Information
Lifelong Medical Care’s product quality score is a 1.8 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
Lifelong Medical Care Pricing
Lifelong Medical Care ROI & Value For Money
2/5
Lifelong Medical Care has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Lifelong Medical Care's overall ROI score rated by its users and customers.
Lifelong Medical Care Customer Satisfaction (CSAT)
Lifelong Medical Care Customer Satisfaction (CSAT) Score
20 / 100
Lifelong Medical Care has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
60%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lifelong Medical Care Customer Service
1.8/5
Lifelong Medical Care has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Lifelong Medical Care's overall Customer Service score rated by its users and customers.
About Lifelong Medical Care's Customer Service
Address
P.O. Box 11247, Berkeley, CA
Website
http://www.lifelongmedical.org/
Phone Number
(510)981-4100
Lifelong Medical Care as an Employer
Consumer vs. Employees
Lifelong Medical Care scored a -100 for Net Promoter Score and a -70 for Employee Net Promoter Score. NPS gauges how likely a customer of Lifelong Medical Care would recommend the brand to a friend. ENPS measures how likely Lifelong Medical Care employees would recommend working at Lifelong Medical Care to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-70
eNPS Score
| 0% | Promoters |
|---|---|
| 30% | Passive |
| 70% | Detractors |
