-50
NPS
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Lifemark Health
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About Lifemark Health's Brand
Lifemark Health Group is the rehabilitation division of Lifemark Health Group, and while physiotherapy remains a core service, we have expanded to meet patient needs and now offer multi-disciplinary services including mental health, massage therapy, occupational therapy, kinesiology, chiropractic, and sports therapy. As leaders in all we do, Lifemark therapists have developed specialty physiotherapy-based services within our clinics. Our vestibular (dizziness and balance), cancer, pelvic and concussion rehabilitation services all make a positive impact on the lives of Canadians today.
Brand at a Glance
49%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.7/5
Customer Service
Lifemark Health NPS
Lifemark Health's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Lifemark Health's customers would recommend using the product based on a scale of -100 to 100.
Lifemark Health Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Lifemark Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
Dec 2023 -100 | Dec 2023 | -100 |
Feb 2024 -67 | Feb 2024 | -67 |
Apr 2024 -43 | Apr 2024 | -43 |
May 2024 -50 | May 2024 | -50 |
Jul 2024 -55 | Jul 2024 | -55 |
Nov 2024 -60 | Nov 2024 | -60 |
Jul 2025 -50 | Jul 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lifemark Health Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of Lifemark Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lifemark Health Product Quality
2.5/5
Lifemark Health has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lifemark Health's overall Product Quality score rated by its users and customers.
Lifemark Health Product Information
Lifemark Health’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.lifemark.ca/
- Company Size
- 5,001-10,000 Employees
Industry
Healthcare, Hospitals and Medicine
Lifemark Health Pricing
Lifemark Health ROI & Value For Money
2.5/5
Lifemark Health has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lifemark Health's overall ROI score rated by its users and customers.
Lifemark Health Customer Satisfaction (CSAT)
Lifemark Health Customer Satisfaction (CSAT) Score
40 / 100
Lifemark Health has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lifemark Health Customer Service
2.7/5
Lifemark Health has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Lifemark Health's overall Customer Service score rated by its users and customers.
About Lifemark Health's Customer Service
Address
243 Consumers Road, 12th Floor, North York, ON, M2J 4W8 Canada
Website
https://www.lifemark.ca/
Phone Number
1-855-485-1344
Lifemark Health as an Employer
2.5/5
Lifemark Health has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Lifemark Health scored a -50 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Lifemark Health would recommend the brand to a friend. ENPS measures how likely Lifemark Health employees would recommend working at Lifemark Health to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 21% | Promoters |
|---|---|
| 18% | Passive |
| 61% | Detractors |
