-17
NPS
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LifeWorks
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About LifeWorks' Brand
LifeWorks is a global leader in delivering technology-enabled solutions that help clients support the total wellbeing of their people and build organizational resiliency. By improving lives, we improve business.
Brand at a Glance
61%
Customer Loyalty
3/5
Product Quality
2.6/5
Pricing
2.8/5
Customer Service
LifeWorks NPS
LifeWorks's Net Promoter Score (NPS) is a -17 with 31% Promoters, 21% Passives, and 48% Detractors. Net Promoter Score tracks whether LifeWorks's customers would recommend using the product based on a scale of -100 to 100.
LifeWorks Overall NPS
| 31% | Promoters |
|---|---|
| 21% | Passives |
| 48% | Detractors |
LifeWorks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -4 | Feb 2023 | -4 |
Mar 2023 -10 | Mar 2023 | -10 |
Apr 2023 -7 | Apr 2023 | -7 |
May 2023 -10 | May 2023 | -10 |
Jun 2023 -9 | Jun 2023 | -9 |
Jul 2023 -12 | Jul 2023 | -12 |
Aug 2023 -15 | Aug 2023 | -15 |
Sep 2023 -17 | Sep 2023 | -17 |
Oct 2023 -20 | Oct 2023 | -20 |
Feb 2024 -13 | Feb 2024 | -13 |
Jun 2024 -16 | Jun 2024 | -16 |
Sep 2024 -18 | Sep 2024 | -18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LifeWorks NPS by Gender
Female customers rated LifeWorks's NPS 40 points higher than Male customers.
Male
-40
LifeWorks's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
0
LifeWorks's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
LifeWorks NPS by Ethnicity
LifeWorks's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
LifeWorks NPS by Age
LifeWorks's NPS was rated -17 points by customers ages 31-35 on Comparably.
LifeWorks NPS by Usage
LifeWorks's NPS was rated the highest by customers who have used LifeWorks's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
1 to 2 Years -67 | 1 to 2 Years | -67 |
Over 10 Years 0 | Over 10 Years | 0 |
LifeWorks Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of LifeWorks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LifeWorks Customer Loyalty Score by Gender
Female customers rated LifeWorks's Customer Loyalty score 57% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of LifeWorks.
Male
28%
Yes
Female
85%
Yes
LifeWorks Customer Loyalty Score by Ethnicity
LifeWorks's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LifeWorks.
64
out of 100
Caucasian
LifeWorks Customer Loyalty Score by Age
LifeWorks's Customer Loyalty score was rated 70% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of LifeWorks.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
LifeWorks Customer Loyalty Score by Usage
LifeWorks's Customer Loyalty score was rated the highest by customers who have used LifeWorks's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
LifeWorks Product Quality
3/5
LifeWorks has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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LifeWorks Product Information
LifeWorks’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://www.lifeworks.com/us
- Company Size
- 5,001-10,000 Employees
Quick Insights into LifeWorks Product Quality
LifeWorks's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers who have used LifeWorks's products/services for 1 to 2 Years.
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Ranked LifeWorks Product Quality the Highest
Ranked LifeWorks Product Quality the Lowest
LifeWorks Product Quality Score by Gender
Female customers rated LifeWorks's Product Quality score 0.8 stars higher than Male customers.
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Male
2.7/5
Female
3.5/5
LifeWorks Product Quality Score by Ethnicity
LifeWorks's Product Quality score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LifeWorks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
LifeWorks Product Quality Score by Age
LifeWorks's Product Quality score was rated 3.1 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of LifeWorks.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
LifeWorks Product Quality Score by Usage
LifeWorks's Product Quality score was rated the highest by customers who have used LifeWorks's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
LifeWorks Pricing
LifeWorks ROI & Value For Money
2.6/5
LifeWorks has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into LifeWorks ROI
LifeWorks's ROI score was rated highest by Caucasian customers, and rated lowest by customers who have used LifeWorks's products/services for 1 to 2 Years.
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Ranked LifeWorks ROI the Highest
Ranked LifeWorks ROI the Lowest
LifeWorks ROI Score by Gender
LifeWorks's ROI score was rated 3 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of LifeWorks.
Male
3/5
Female
3/5
LifeWorks ROI Score by Ethnicity
LifeWorks's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LifeWorks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
LifeWorks ROI Score by Age
LifeWorks's ROI score was rated 2.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of LifeWorks.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.5 | 31-35 | 2.5 |
LifeWorks ROI Score by Usage
LifeWorks's ROI score was rated the highest by customers who have used LifeWorks's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
LifeWorks Customer Satisfaction (CSAT)
LifeWorks Customer Satisfaction (CSAT) Score
42 / 100
LifeWorks has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
17%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
13%
Very Dissatisfied
42%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LifeWorks Customer Satisfaction
LifeWorks's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked LifeWorks Customer Satisfaction the Highest
Ranked LifeWorks Customer Satisfaction the Lowest
LifeWorks Customer Satisfaction Score by Gender
Female customers rated LifeWorks's Customer Satisfaction score 47 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of LifeWorks.
20 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
67 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
LifeWorks Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
LifeWorks' Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LifeWorks.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
LifeWorks Customer Satisfaction Score by Age
LifeWorks's Customer Satisfaction score was rated 50 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of LifeWorks.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 50% |
LifeWorks Customer Satisfaction Score by Usage
LifeWorks's Customer Satisfaction score was rated 50 points by customers who have used LifeWorks's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
LifeWorks Customer Service
2.8/5
LifeWorks has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About LifeWorks's Customer Service
Address
Atlanta, GA
Website
https://www.lifeworks.com/us
Quick Insights into LifeWorks Customer Service
LifeWorks's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers who have used LifeWorks's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked LifeWorks' Customer Service score.
Ranked LifeWorks Customer Service the Highest
Ranked LifeWorks Customer Service the Lowest
LifeWorks Customer Service Score by Gender
Female customers rated LifeWorks's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of LifeWorks.
Male
2.8/5
Female
3.1/5
LifeWorks Customer Service Score by Ethnicity
LifeWorks's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LifeWorks.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
LifeWorks Customer Service Score by Age
LifeWorks's Customer Service score was rated 3.2 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of LifeWorks.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.2 | 31-35 | 3.2 |
LifeWorks Customer Service Score by Usage
LifeWorks's Customer Service score was rated the highest by customers who have used LifeWorks's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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LifeWorks as an Employer
4.3/5
LifeWorks has a 4.3/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
LifeWorks scored a -17 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of LifeWorks would recommend the brand to a friend. ENPS measures how likely LifeWorks employees would recommend working at LifeWorks to a friend.
Net Promoter Score
-17
NPS Score
| 31% | Promoters |
|---|---|
| 21% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 33% | Promoters |
|---|---|
| 28% | Passive |
| 39% | Detractors |
