100
NPS
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Lillian Vernon Corporation
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About Lillian Vernon Corporation's Brand
A 52-year-old catalog and online retailer that markets gift, housewares, gardening, Christmas, and children's products.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
Lillian Vernon Corporation NPS
Lillian Vernon Corporation's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Lillian Vernon Corporation's customers would recommend using the product based on a scale of -100 to 100.
Lillian Vernon Corporation Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Lillian Vernon Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 100 | Jun 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lillian Vernon Corporation Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Lillian Vernon Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lillian Vernon Corporation Product Quality
5/5
Lillian Vernon Corporation has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lillian Vernon Corporation's overall Product Quality score rated by its users and customers.
Lillian Vernon Corporation Product Information
Lillian Vernon Corporation’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Lillian Vernon Corporation Pricing
Lillian Vernon Corporation ROI & Value For Money
4/5
Lillian Vernon Corporation has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Lillian Vernon Corporation's overall ROI score rated by its users and customers.
Lillian Vernon Corporation Customer Satisfaction (CSAT)
Lillian Vernon Corporation Customer Satisfaction (CSAT) Score
100 / 100
Lillian Vernon Corporation has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lillian Vernon Corporation Customer Service
4.5/5
Lillian Vernon Corporation has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Lillian Vernon Corporation's Customer Service
Address
P.O. Box 35980, Colorado Springs, CO
Website
http://www.lillianvernon.com/
Phone Number
(800) 545-5426
Lillian Vernon Corporation as an Employer
Consumer vs. Employees
Lillian Vernon Corporation scored a 100 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Lillian Vernon Corporation would recommend the brand to a friend. ENPS measures how likely Lillian Vernon Corporation employees would recommend working at Lillian Vernon Corporation to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
