-100
NPS
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Brand Page
Lima
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About Lima's Brand
LIMA (International Licensing Industry Merchandisers' Association) is the global trade association for the #licensing industry.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2.5/5
Pricing
3.5/5
Customer Service
Lima NPS
Lima's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Lima's customers would recommend using the product based on a scale of -100 to 100.
Lima Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Lima NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lima Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Lima users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lima Product Quality
4/5
Lima has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Lima's overall Product Quality score rated by its users and customers.
Lima Product Information
Lima’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.licensing.org/
- Company Size
- 51-200 Employees
Lima Pricing
Lima ROI & Value For Money
2.5/5
Lima has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lima's overall ROI score rated by its users and customers.
Lima Customer Satisfaction (CSAT)
Lima Customer Satisfaction (CSAT) Score
100 / 100
Lima has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lima Customer Service
3.5/5
Lima has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lima's overall Customer Service score rated by its users and customers.
About Lima's Customer Service
Address
350 Fifth Avenue, Suite 6410, New York City, NY
Website
http://www.licensing.org/
Phone Number
2122441944
Lima as an Employer
2.8/5
Lima has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Lima scored a -100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Lima would recommend the brand to a friend. ENPS measures how likely Lima employees would recommend working at Lima to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
