0
NPS
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Linus Health
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About Linus Health's Brand
Linus Health is a Boston-based digital health company focused on transforming brain health for people across the world. By advancing how we detect and address cognitive and brain disorders – leveraging cutting-edge neuroscience, clinical expertise, and artificial intelligence – our goal is to enable a future where people can live longer, happier, and healthier lives with better brain health.
Brand at a Glance
85%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3/5
Customer Service
Linus Health NPS
Linus Health's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Linus Health's customers would recommend using the product based on a scale of -100 to 100.
Linus Health Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Linus Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 0 | Sep 2022 | 0 |
Apr 2023 -33 | Apr 2023 | -33 |
Sep 2023 0 | Sep 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Linus Health Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Linus Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Linus Health Product Quality
3/5
Linus Health has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Linus Health's overall Product Quality score rated by its users and customers.
Linus Health Product Information
Linus Health’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://linushealth.com/
- Company Size
- 51-200 Employees
Industry
Healthcare, Hospitals and Medicine
Linus Health Pricing
Linus Health ROI & Value For Money
3/5
Linus Health has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Linus Health's overall ROI score rated by its users and customers.
Linus Health Customer Satisfaction (CSAT)
Linus Health Customer Satisfaction (CSAT) Score
50 / 100
Linus Health has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Linus Health Customer Service
3/5
Linus Health has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Linus Health's overall Customer Service score rated by its users and customers.
About Linus Health's Customer Service
Address
280 Summer St, Boston, MA 02210
Website
https://linushealth.com/
Linus Health's Social Links
Linus Health as an Employer
4.4/5
Linus Health has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Linus Health scored a 0 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of Linus Health would recommend the brand to a friend. ENPS measures how likely Linus Health employees would recommend working at Linus Health to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
61
eNPS Score
| 68% | Promoters |
|---|---|
| 25% | Passive |
| 7% | Detractors |
