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NPS
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Live Love Polish
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About Live Love Polish's Brand
Live Love Polish is an eCommerce retailer for cosmetics and beauty products.
Brand at a Glance
55%
Customer Loyalty
5/5
Product Quality
4.2/5
Pricing
4.7/5
Customer Service
Live Love Polish NPS
Live Love Polish's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Live Love Polish's customers would recommend using the product based on a scale of -100 to 100.
Live Love Polish Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Live Love Polish NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Jun 2022 0 | Jun 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Live Love Polish Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Live Love Polish users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Live Love Polish Product Quality
5/5
Live Love Polish has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Live Love Polish's overall Product Quality score rated by its users and customers.
Live Love Polish Product Information
Live Love Polish’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Live Love Polish Pricing
Live Love Polish ROI & Value For Money
4.2/5
Live Love Polish has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Live Love Polish's overall ROI score rated by its users and customers.
Live Love Polish Customer Satisfaction (CSAT)
Live Love Polish Customer Satisfaction (CSAT) Score
100 / 100
Live Love Polish has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Live Love Polish Customer Service
4.7/5
Live Love Polish has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Live Love Polish's overall Customer Service score rated by its users and customers.
About Live Love Polish's Customer Service
Address
22-19 41st Ave, New York City, NY
Website
http://www.livelovepolish.com
Phone Number
+1 (646) 902-1339
Live Love Polish as an Employer
4.7/5
Live Love Polish has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Live Love Polish scored a 0 for Net Promoter Score and a 89 for Employee Net Promoter Score. NPS gauges how likely a customer of Live Love Polish would recommend the brand to a friend. ENPS measures how likely Live Love Polish employees would recommend working at Live Love Polish to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
89
eNPS Score
| 89% | Promoters |
|---|---|
| 11% | Passive |
| 0% | Detractors |
