86
out of 100
LiveVox Claimed Company
LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India. read more
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LiveVox Competitors
LiveVox competitors include Five9 Inc, ASPECT SOFTWARE, INC., Noble, Genesys and Aptos. LiveVox ranks 1st in Overall Culture Score on Comparably vs its competitors. See below how LiveVox compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
CEO Rank
2nd
eNPS Rank
1st
Gender Rank
N/A
Diversity Rank
1st
Product Quality
5th
NPS Rank
5th
Pricing Rank
4th
Customer Service
5th
See LiveVox Culture vs Competitors:
LiveVox Competitors at a Glance
CEO Ratings Comparison
LiveVox's CEO Score Ranks 2nd
13 Employees at LiveVox rate Louis Summe a 85 out of 100, which ranks them 2nd below Five9 Inc's CEO,Michael Burkland. Last rating was months ago.
- 1st
Michael BurklandFive9 Inc54 Employees at Five9 Inc rate Michael Burkland a 86 out of 100, which ranks them 1st out of LiveVox's competitors. Last rating was 8 days ago.
- 3rd
Tony BatesGenesys72out of 100202 Employees at Genesys rate Tony Bates a 72 out of 100, which ranks them 3rd out of LiveVox's competitors. Last rating was months ago.
- 4th
Demos ParnerosNoble58out of 1004 Employees at Noble rate Demos Parneros a 58 out of 100, which ranks them 4th out of LiveVox's competitors. Last rating was months ago.
- 5th
Noel GogginAptos53out of 1006 Employees at Aptos rate Noel Goggin a 53 out of 100, which ranks them 5th out of LiveVox's competitors. Last rating was months ago.
Product Quality Score Comparison
LiveVox Ranks 5th in Product Quality Score
6 Customers rate LiveVox's Product Quality Score a 2.9/5, which ranks it 5th against its competitors, below Genesys.
NPS Comparison
LiveVox Ranks 5th in Net Promoter Score
7 Customers rate LiveVox's Net Promoter Score a 0, which ranks it 5th against its competitors, below Genesys. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend LiveVox to a friend?”.
Pricing Score Comparison
LiveVox Ranks 4th in Pricing Score
6 Customers rate LiveVox's Pricing Score a 3.3/5, which ranks it 4th against its competitors, below ASPECT SOFTWARE, INC..
Customer Service Comparison
LiveVox Ranks 5th in Customer Service
6 Customers rate LiveVox's Customer Service a 3.1/5, which ranks it 5th against its competitors, below ASPECT SOFTWARE, INC..
Overall Culture Score Comparison
LiveVox Ranks 1st in Overall Culture Score
17 Employees rate LiveVox's Overall Culture a 86/100, which ranks it 1st against its competitors. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.
eNPS Comparison
LiveVox Ranks 1st in Employee Net Promoter Score
12 Employees rate LiveVox's Employee Net Promoter Score a 66, which ranks it 1st against its competitors. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at LiveVox to a friend?”.
Gender Score Comparison
Not Enough Ratings To Rank LiveVox
Anonymously rate my experience at LiveVoxDiversity Score Comparison
LiveVox Ranks 1st in Diversity Score
3 Employees rate LiveVox's Diversity Score a 85/100, which ranks it 1st against its competitors. The Diversity Score tracks how positively diverse employees rate their experience at LiveVox.
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