Genesys Claimed Company

EMPLOYEE PARTICIPANTS: 235

TOTAL RATINGS: 2618

LiveVox Claimed Company

EMPLOYEE PARTICIPANTS: 17

TOTAL RATINGS: 165

Genesys vs LiveVox

Compare Genesys versus LiveVox for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 235 employees and customers of Genesys and 17 employees and customers of LiveVox.

Genesys

Genesys's brand is ranked #896 in the list of Global Top 1000 Brands, as rated by customers of Genesys. Their current valuation is $89.41M.

LiveVox

LiveVox's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of LiveVox.

3.7/5

Product Quality

2.9/5

3.7/5

Pricing

3.3/5

3.7/5

Customer Service

3.1/5

NPS Score

44%	Promoters
23%	Passive
33%	Detractors

Net Promoter Score
Winner by 11

NPS Score

43%	Promoters
14%	Passive
43%	Detractors

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See how LiveVox compares to its competitors

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Working at Genesys vs Working at LiveVox

72 / 100

CEO Rating

Louis Summe

85 / 100

CEO Rating
Winner by 13%

Genesys

Genesys doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

LiveVox

Employees at LiveVox rate their CEO, Louis Summe, 85/100. This score is 13% higher than the scores of Genesys' CEO, Tony Bates.

CEO Score 72

CEO Score

CEO Score 85

Overall Culture 66

Overall Culture

Overall Culture 86

eNPS

Gender Score 74

Gender Score

Gender Score N/A

Diversity Score 54

Diversity Score

Diversity Score 85

Perk And Benefits 67

Perk And Benefits

Perk And Benefits 84

Professional Dev. 45

Professional Dev.

Professional Dev. N/A

Overall Culture at Genesys vs LiveVox

/ 100

Genesys

Employees at Genesys rate their Overall Culture a 66/100, with HR and Product as the two departments that rate their experience the highest.

/ 100

LiveVox

Employees at LiveVox rate their Overall Culture a /100.

Overall Culture
Winner by 20%

Genesys66
LiveVox

Employee Net Promoter Score at Genesys vs LiveVox

eNPS

Genesys

92 Promoters 47%

42 Passives 21%

63 Detractors 32%

eNPS

LiveVox

10 Promoters 83%

0 Passives 0%

2 Detractors 17%

Employee Net Promoter Score
Winner by %

Genesys14
LiveVox

Gender Score at Genesys vs LiveVox

/ 100

Genesys

Employees at Genesys rate their Gender Score a 74/100, with Marketing and Sales as the two departments that rate their experience the highest.

Gender Score
Winner

/ 100

LiveVox

LiveVox doesn't have enough ratings to calculate Gender Score ratings.

Know someone that works there? Invite them to rate their experience.

Genesys74

Diversity Score at Genesys vs LiveVox

/ 100

Genesys

Employees at Genesys rate their Diversity Score a 54/100, with Sales and Marketing as the two departments that rate their experience the highest.

/ 100

LiveVox

Employees at LiveVox rate their Diversity Score a /100.

Diversity Score
Winner by 31%

Genesys54
LiveVox

Perk and Benefits Score at Genesys vs LiveVox

/ 100

Genesys

Employees at Genesys rate their Perk and Benefits Score a 67/100, with HR and Customer Support as the two departments that rate their experience the highest.

/ 100

LiveVox

Employees at LiveVox rate their Perk and Benefits Score a /100.

Perk and Benefits Score
Winner by 17%

Genesys67
LiveVox

Professional Development Score at Genesys vs LiveVox

/ 100

Genesys

Employees at Genesys rate their Professional Development Score a 45/100, with Sales and Customer Support as the two departments that rate their experience the highest.

Professional Development Score
Winner

/ 100

LiveVox

LiveVox doesn't have enough ratings to calculate Professional Development Score ratings.

Know someone that works there? Invite them to rate their experience.

Genesys45

Leadership Culture Ratings vs LiveVox

Genesys rates % lower than LiveVox on Leadership Culture Ratings vs LiveVox Ratings based on looking at 649 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's goals clear, and are you invested in them?" and "Do Your Company Leaders Do What They Should to Retain You as an Employee?".

Genesys69
LiveVox

Compensation Culture Ratings vs LiveVox

Genesys rates % lower than LiveVox on Compensation Culture Ratings vs LiveVox Ratings based on looking at 405 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you believe you're paid fairly?" and "Are you satisfied with your Benefits?".

Genesys67
LiveVox

Team Culture Ratings vs LiveVox

Genesys rates % lower than LiveVox on Team Culture Ratings vs LiveVox Ratings based on looking at 343 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate the quality of your coworkers?" and "Are your company's meetings effective?".

Genesys71
LiveVox

Environment Culture Ratings vs LiveVox

Genesys rates % lower than LiveVox on Environment Culture Ratings vs LiveVox Ratings based on looking at 351 ratings from employees of the two companies. Ratings come from the answers to questions like "What's the work pace at your company?" and "What is most positive about the culture and environment at your company?".

Genesys63
LiveVox

Sentiment Culture Ratings vs LiveVox

Genesys rates % lower than LiveVox on Sentiment Culture Ratings vs LiveVox Ratings based on looking at 441 ratings from employees of the two companies. Ratings come from the answers to questions like "What would you most like to see improved at your company?" and "What do you like best about your company?".

Genesys71
LiveVox