Genesys Claimed Company

EMPLOYEE PARTICIPANTS: 240

TOTAL RATINGS: 2687

LiveVox Claimed Company

EMPLOYEE PARTICIPANTS: 17

TOTAL RATINGS: 165

Genesys vs LiveVox

Compare Genesys versus LiveVox for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 240 employees and customers of Genesys and 17 employees and customers of LiveVox.

Genesys

Genesys's brand is ranked #896 in the list of Global Top 1000 Brands, as rated by customers of Genesys. Their current valuation is $89.41M.

LiveVox

LiveVox's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of LiveVox.

3.7/5

Product Quality

2.9/5

3.7/5

Pricing

3.3/5

3.7/5

Customer Service

3.1/5

NPS Score

43%	Promoters
24%	Passive
33%	Detractors

Net Promoter Score
Winner by 10

NPS Score

43%	Promoters
14%	Passive
43%	Detractors

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Working at Genesys vs Working at LiveVox

72 / 100

CEO Rating

Louis Summe

85 / 100

CEO Rating
Winner by 13%

Genesys

Genesys doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

LiveVox

Employees at LiveVox rate their CEO, Louis Summe, 85/100. This score is 13% higher than the scores of Genesys' CEO, Tony Bates.

CEO Score 72

CEO Score

CEO Score 85

Overall Culture 67

Overall Culture

Overall Culture 86

eNPS

Gender Score 76

Gender Score

Gender Score N/A

Diversity Score 54

Diversity Score

Diversity Score 85

Perk And Benefits 68

Perk And Benefits

Perk And Benefits 84

Professional Dev. 49

Professional Dev.

Professional Dev. N/A

Overall Culture at Genesys vs LiveVox

/ 100

Genesys

Employees at Genesys rate their Overall Culture a 67/100, with HR and Product as the two departments that rate their experience the highest.

/ 100

LiveVox

Employees at LiveVox rate their Overall Culture a /100.

Overall Culture
Winner by 19%

Genesys67
LiveVox

Employee Net Promoter Score at Genesys vs LiveVox

eNPS

Genesys

96 Promoters 47%

42 Passives 21%

64 Detractors 32%

eNPS

LiveVox

10 Promoters 83%

0 Passives 0%

2 Detractors 17%

Employee Net Promoter Score
Winner by %

Genesys15
LiveVox

Gender Score at Genesys vs LiveVox

/ 100

Genesys

Employees at Genesys rate their Gender Score a 76/100, with Marketing and Sales as the two departments that rate their experience the highest.

Gender Score
Winner

/ 100

LiveVox

LiveVox doesn't have enough ratings to calculate Gender Score ratings.

Know someone that works there? Invite them to rate their experience.

Genesys77

Diversity Score at Genesys vs LiveVox

/ 100

Genesys

Employees at Genesys rate their Diversity Score a 54/100, with Sales and Marketing as the two departments that rate their experience the highest.

/ 100

LiveVox

Employees at LiveVox rate their Diversity Score a /100.

Diversity Score
Winner by 31%

Genesys54
LiveVox

Perk and Benefits Score at Genesys vs LiveVox

/ 100

Genesys

Employees at Genesys rate their Perk and Benefits Score a 68/100, with HR and Customer Support as the two departments that rate their experience the highest.

/ 100

LiveVox

Employees at LiveVox rate their Perk and Benefits Score a /100.

Perk and Benefits Score
Winner by 16%

Genesys68
LiveVox

Professional Development Score at Genesys vs LiveVox

/ 100

Genesys

Employees at Genesys rate their Professional Development Score a 49/100, with Sales and Customer Support as the two departments that rate their experience the highest.

Professional Development Score
Winner

/ 100

LiveVox

LiveVox doesn't have enough ratings to calculate Professional Development Score ratings.

Know someone that works there? Invite them to rate their experience.

Genesys48

Leadership Culture Ratings vs LiveVox

Genesys rates % lower than LiveVox on Leadership Culture Ratings vs LiveVox Ratings based on looking at 666 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's goals clear, and are you invested in them?" and "Do you approve of the job your executive team is doing at your company?".

Genesys69
LiveVox

Compensation Culture Ratings vs LiveVox

Genesys rates % lower than LiveVox on Compensation Culture Ratings vs LiveVox Ratings based on looking at 413 ratings from employees of the two companies. Ratings come from the answers to questions like "Does your company give annual bonuses?" and "How often do you get a raise?".

Genesys67
LiveVox

Team Culture Ratings vs LiveVox

Genesys rates % lower than LiveVox on Team Culture Ratings vs LiveVox Ratings based on looking at 349 ratings from employees of the two companies. Ratings come from the answers to questions like "What are some of the best things about your team?" and "Does Your Boss Hurt Your Company Culture?".

Genesys72
LiveVox

Environment Culture Ratings vs LiveVox

Genesys rates % lower than LiveVox on Environment Culture Ratings vs LiveVox Ratings based on looking at 359 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you have a close friend at work?" and "What's the work pace at your company?".

Genesys64
LiveVox

Sentiment Culture Ratings vs LiveVox

Genesys rates % lower than LiveVox on Sentiment Culture Ratings vs LiveVox Ratings based on looking at 450 ratings from employees of the two companies. Ratings come from the answers to questions like "What's going wrong and how can it be improved?" and "What makes you most happy at work?".

Genesys71
LiveVox