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LiveVox Claimed Company
LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India. read more
LiveVox Company Culture
LiveVox Culture
This score is derived from employee ratings & reviewsA+
4.7/5
Top Rated Culture Dimensions
CEO Rating
A+Happiness
A+Leadership
A+Retention
A+Outlook
A+LiveVox CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Louis Summe
85 /100
See More
Diversity at LiveVox
Top 10%Top 10% of Similar Size Companies on Comparably
A
Diverse employees at LiveVox have rated Retention, Happiness, and Compensation as the highest categories they have scored
Women at LiveVox
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterLiveVox eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 5%Top 5% of Similar Size Companies on Comparably
Recommend to a Friend?
66
LiveVox employees are 66% more likely to recommend LiveVox as a great place to work
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
Working at LiveVox
Working at LiveVox is rated highly by 17 employees, across various culture dimensions. LiveVox employees are most satisfied about CEO Rating, Happiness, and Leadership categories, putting LiveVox’s culture in the Top 5% compared to similar sized companies on Comparably and in the Top 10% compared to other companies in San Francisco. See below in detail how working at LiveVox was rated by employees.
Overall Company Culture at LiveVox
A+
Overall Company Culture at LiveVox is rated A+
Last updated months ago
Top
5%
LiveVox ranks in the Top 5% of other companies on Comparably with 501-1,000 Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterLiveVox Employee Reviews
Out of 13 LiveVox employee reviews, 90% were positive. The remaining 10% were constructive reviews with the goal of helping LiveVox improve their work culture.
| Positive Reviews | 90% |
|---|---|
| Constructive Feedback | 10% |
Positive Reviews From LiveVox Employees
- What did you like most about the interview process?It was very conversational. It seemed like the interviewer wanted you to look good.
- What makes you most happy at work?I would say I'm engaged through out the day client facing or internally with work that matters.
- What is most positive about the culture and environment at your company?With in my world of LiveVox its the unity within the team.
LiveVox Company Information
LiveVox Company Overview
LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.
LiveVox was founded in 1999 and its current CEO is Louis Summe. Since its inception 27 years ago, LiveVox has grown to 600 employees.
LiveVox Mission, Vision & Values
LiveVox Mission Statement
The LiveVox Way is a combination of values that was created to ensure the preservation of our entrepreneurial culture as we build a strong growth company. It includes:
LiveVox Values
- Developing Great People
- Marrying innovation and discipline
- A Data-Driven Innovation Cycle (DDI)
- Building sustainable competitive advantage
- Differentiating a cloud-first company.
| Headquarter | 655 Montgomery Street San Francisco, CA 94111 United States of America |
|---|---|
| Website | www.livevox.com |
| Founding Date | 1999 |
| Tel | 415-671-6000 |
| Company Status | Private |
| Jobs | livevox.com/careers |
| Social Sites |
LiveVox Competitors
LiveVox competitors include Five9 Inc, ASPECT SOFTWARE, INC., Noble, and Genesys. LiveVox ranks 1st in Overall Culture Score on Comparably vs its competitors. See below how LiveVox compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
LiveVox Employees
LiveVox has 600 employees. 17 employees at LiveVox have reviewed LiveVox across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 17 LiveVox employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at LiveVox are pleased with their total compensation at LiveVox, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at LiveVox are extremely happy with their team. 17 Participants grade the quality of their coworkers an A+. The majority believe the meetings at LiveVox are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at LiveVox believe the environment at LiveVox is positive. Most Participants believe the pace of work at LiveVox is comfortably fast. About 43% of the employees at LiveVox work 8 hours or less, while 14% of them have an extremely long day - longer than twelve hours.
Overall, the employees at LiveVox are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining LiveVox - Employee Onboarding
The prevailing opinion from Comparably users in San Francisco about their company is that it was very prepared on their first day. San Francisco employees concluded that their overall onboarding experience was positive. 78% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
LiveVox KPIs and OKRs
At this moment no LiveVox employees have provided insight into whether or not they clearly understand LiveVox's KPIs and OKRs.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
LiveVox CEO & Leadership
LiveVox CEO - Louis Summe
85 /100
LiveVox’s CEO Louis Summe started in this role in 2000. Louis’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to the CEOs of all other companies in San Francisco. LiveVox’s CEO is highly regarded especially by Male employees. Compared to LiveVox’s competitors, Louis Summe ranks right above Genesys CEO Tony Bates. Under Summe’s leadership, LiveVox employee respondents are most happy about their Happiness and the company’s Leadership. Manager and Compensation are two areas, according to respondents, where LiveVox could stand to see real improvement.
LiveVox Leadership
The LiveVox Executive Team is rated an “A” and led by CEO Louis Summe, SVP of Engineering Patrick Summe, and Executive Vice President of Worldwide Sales and Business Operations Erik Fowler
Louis Summe CEO / President
Louis has dedicated over 25 years to developing innovative communications platforms. His passion to drive effective... read more
Patrick Summe SVP of Engineering
Patrick Summe serves as the SVP of Engineering of LiveVox. Patrick started at LiveVox in June of 2017. Patrick is... read more
Erik Fowler Executive Vice President of Worldwide Sales and Business Operations
Erik Fowler serves as the Executive Vice President of Worldwide Sales and Business Operations of LiveVox. Erik started... read more
Larry Siegel COO
Larry Siegel serves as the COO of LiveVox.
Peter Kyranakis Vice President of Business Operations
Peter Kyranakis serves as the Vice President of Business Operations of LiveVox. Peter started at LiveVox in February of... read more
Randall Nelson SVP of Technical Operations
Randall Nelson serves as the SVP of Technical Operations of LiveVox. Randall started at LiveVox in March of 2017.... read more
Linda Esperance SVP, Human Capital Management
Linda Esperance serves as the SVP, Human Capital Management of LiveVox. Linda started at LiveVox in October of 2016.... read more
Dusty Whitesell SVP and Chief Evangelist
Dusty Whitesell serves as the SVP and Chief Evangelist of LiveVox.
Christine Code Regional Vice President of Sales
Christine Code serves as the Regional Vice President of Sales of LiveVox.
LiveVox Salaries
How much does LiveVox pay?
How much do people at LiveVox get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at LiveVox is $134,301, or $64 per hour, while the estimated median salary is $138,260, or $66 per hour.
At LiveVox, the highest paid job is a General Counsel at $242,648 annually and the lowest is an Admin Assistant at $45,674 annually. Average LiveVox salaries by department include: Admin at $60,395, HR at $142,449, Business Development at $115,960, and Finance at $130,824. Half of LiveVox salaries are above $138,260.
10 employees at LiveVox rank their Compensation in the Top 10% of similar sized companies in the US (based on 29 ratings) while 9 employees at LiveVox rank their Perks And Benefits in the Top 10% of similar sized companies in the US (based on 9 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $73k | $73k | 1st Percentile |
17th Percentile $107k | $107k | 17th Percentile |
33rd Percentile $138k | $138k | 33rd Percentile |
50th Percentile $189k | $189k | 50th Percentile |
67th Percentile $240k | $240k | 67th Percentile |
83rd Percentile $268k | $268k | 83rd Percentile |
100th Percentile $293k | $293k | 100th Percentile |
$134,301*
Average Compensation
$138,260*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
LiveVox Salaries by Department
Diversity & Inclusion at LiveVox
Diverse employees at LiveVox score the company 85/100 across various culture categories, placing LiveVox in the Top 10% of companies on Comparably with 501-1,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at LiveVox across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
LiveVox Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
- Performance Bonus
Office Perks
- Work From Home Policy
- Unique Office Space
LiveVox PTO
LiveVox PTO policy is a critical component of the benefits package offered to employees.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
LiveVox Careers
LiveVox Jobs
No Recent Jobs found for LiveVox on Comparably
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H1B Visa
In 2019, LiveVox applied for 3 H1B visas. Of the work permits applied for, 67% were approved.
An in-depth look at ‘Certified-withdrawn’ H1B applications at LiveVox unveil that one approved work permit application was withdrawn before the employee’s start date.
Work Permit Application Outcome
LiveVox has a total of 600 employees
3
Total Applied
H1B Applications Outcome
- 67% Granted (2 out of 3)
- 0% Denied ( out of 3)
- 33% Withdrawn Application was withdrawn by the employer before approval/rejection (1 out of 3)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 3)
This data was calculated using publicly sourced data from OFLC Performance Data
Let LiveVox Know You Want To Work There
Frequently Asked Questions regarding LiveVox
What is LiveVox address?
LiveVox location is at 655 Montgomery Street
Who is the CEO of LiveVox?
LiveVox CEO is Louis Summe, their score by employees is 85
What is LiveVox eNPS?
The eNPS for LiveVox is 66
What is the salary for Marketing Associate in LiveVox?
Marketing Associate average salary in the US is 66k
What are the salaries in the Operations in LiveVox?
The average salaries for Operations in LiveVox is 168k
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