-17
NPS
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Loctek
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About Loctek's Brand
Loctek designs and manufactures quality monitor mounts, TV mounts, TV carts, laptop mounts and tablet stands
Brand at a Glance
79%
Customer Loyalty
2.9/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Loctek NPS
Loctek's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Loctek's customers would recommend using the product based on a scale of -100 to 100.
Loctek Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Loctek NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Feb 2021 0 | Feb 2021 | 0 |
Nov 2021 -33 | Nov 2021 | -33 |
Apr 2022 -50 | Apr 2022 | -50 |
Jun 2024 -20 | Jun 2024 | -20 |
Nov 2024 -17 | Nov 2024 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Loctek Customer Reviews
Out of the 3 Loctek customer reviews 1 was positive and 2 were constructive. Loctek customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Loctek Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Loctek users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Loctek Product Quality
2.9/5
Loctek has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Loctek's overall Product Quality score rated by its users and customers.
Loctek Product Information
Loctek’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://loctek.us
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
Loctek Pricing
Loctek ROI & Value For Money
2.6/5
Loctek has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Loctek Customer Satisfaction (CSAT)
Loctek Customer Satisfaction (CSAT) Score
50 / 100
Loctek has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Loctek Customer Service
2.6/5
Loctek has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Loctek's Customer Service
Address
47618 Kato Rd., Fremont, CA
Website
http://loctek.us
Phone Number
1(855) 421-2808
Loctek as an Employer
2.2/5
Loctek has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Loctek scored a -17 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Loctek would recommend the brand to a friend. ENPS measures how likely Loctek employees would recommend working at Loctek to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
