0
NPS
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Loden Vision Centers
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About Loden Vision Centers' Brand
Loden iVision Centers specializes in LASIK eye surgery, Cataract surgery and routine eye exams.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3.5/5
Customer Service
Loden Vision Centers NPS
Loden Vision Centers's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Loden Vision Centers's customers would recommend using the product based on a scale of -100 to 100.
Loden Vision Centers Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Loden Vision Centers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Loden Vision Centers Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Loden Vision Centers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Loden Vision Centers Product Quality
3.2/5
Loden Vision Centers has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Loden Vision Centers' overall Product Quality score rated by its users and customers.
Loden Vision Centers Product Information
Loden Vision Centers’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://lodenvision.com
- Company Size
- 51-200 Employees
Loden Vision Centers Pricing
Loden Vision Centers ROI & Value For Money
3/5
Loden Vision Centers has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Loden Vision Centers' overall ROI score rated by its users and customers.
Loden Vision Centers Customer Satisfaction (CSAT)
Loden Vision Centers Customer Satisfaction (CSAT) Score
50 / 100
Loden Vision Centers has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Loden Vision Centers Customer Service
3.5/5
Loden Vision Centers has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Loden Vision Centers' overall Customer Service score rated by its users and customers.
About Loden Vision Centers's Customer Service
Address
520 Rivergate Parkway, Goodlettsville, TN 37072
Website
http://lodenvision.com
Phone Number
615-859-3937
Loden Vision Centers's Social Links
Loden Vision Centers as an Employer
2.6/5
Loden Vision Centers has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Loden Vision Centers scored a 0 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Loden Vision Centers would recommend the brand to a friend. ENPS measures how likely Loden Vision Centers employees would recommend working at Loden Vision Centers to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
