Loews Hotels Employee Reviews
Out of 97 Loews Hotels employee reviews, 72% were positive. The remaining 28% were constructive reviews with the goal of helping Loews Hotels improve their work culture. The Customer Support team, with 100% positive reviews, reports the best experience at Loews Hotels compared to all other departments at the company. The Operations team offered the most constructive feedback, with 35% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
Leadership is patient, supportive, and care about the wellbeing and future of their teams.
Leadership is fair and welcoming
They try to do their best to help us and provide us with the tools we need
Review from Customer Support Dept
I don’t know the leadership te
They are supportive, ask good questions, and help you to be beter.
What does the leadership team need to get better at?
The executives at Lakewood treat all their officers and do not care about them, they only care about themselves and their salaries being paid.
No escuchan a la gente los tratan como esclavos , ese laundry parece mas una carcel de mujeres que un trabajo. Y todo mantienen aburridos en el trabajo pero lo necesitan
Listening to employees and assisting with progressive changes that are needed to succeed for every department.
Not keeping cash tips from tipped employees.
What is the best part about your compensation package?
the package is fair and consistant
Review from Customer Support Dept
Loews has a very lucrative bonus structure for people in a management level role. In hourly roles, there are often many incentive programs offered.
Awesome company to work for
All they give us is discounts on rooms and access to the parks, but we don't even have time to do that because they don't let us have our time off on the holidays with our families, so it's not worth having it at all
I am very dissatisfied and would like to speak with someone from the presidency to inform them of various anomalies.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I am never asked about how I’m doing. How I, as a person, am doing. If I am lucky enough to be spoken too by my upper management it is usually because they need a favor or I did something “wro
Undervalued and overworked. Not recognized for hard work.
I feel I should make more than what I’m earni
Drastic increase in hourly/salary pay.
Working in the food and beverage department in a touristic location we constantly get stiffed on checks, meaning guests leave no tips. We are providing high end service and it is not fair for management to continue to allow this. We need a better wage for our services or include service
What are some of the best things about your team?
My team has my back
We support each other. We're there to have each other's backs. We help each other out when needed.
Review from Customer Support Dept
They are devoted to the team
They take initiative and we support each other.
Everyone works well together to accomplish a common goal
What do your coworkers need to improve and how could you work together better?
Comunicación, es la ley del miedo, las personas se odian una con otras porque si. No ayudan a un buen clima organizacional, antes buscan crear envidia y discordia entre la gente
Review from Operations Dept
Pre shifts would be nice daily
Review from Operations Dept
What is most positive about the culture and environment at your company?
The staff overall is good
Supportive leadership and growth opportunities.
Friendly and supportive culture and environment
Culture is attemptively effective and appreciative
getting the job done for the guests
Review from Customer Support Dept
What needs to change to make the company culture better?
Work life balance could greatly improve. It would be nice to have a chance to have a holiday off for once
Change all the executives at Lakewood Orlando Florida, even Director of security he does not care about his security officers all he cares about himself, doesn't care about his managers.
A new executive chef or training
Review from Operations Dept
What did you like most about the interview process?
They were very transparent with me
When I first was hired, I believed a lot that was said, What they say to you it sounds amazing and it would be an easy job. And the fact that it was remote was nice as well.
Review from Customer Support Dept
Very relaxed and low key
The interview was easy all they said is here you go here's a uniform go to work two weeks training have fun.
The interviewing process was professional and welcoming.
What would you improve about your company's interview process?
Personas aptas para los cargos, capacitada
Review from Operations Dept
Necesita gente mas capacitada para los cargos de recursos humanos
They did not listen to me
Review from Operations Dept
After having a baby the manager told me that if I didn’t want to do it someone younger
What makes you most happy at work?
accomplishing goals that have an impact on guests and team members.
The people I work with.
It would have to be the people and having nice clean uniforms
Happy guests that leave long lasting impressions.
Accomplishing goals that make the guest experience amazing
Review from Customer Support Dept
What's going wrong and how can it be improved?
Fire all the executives in the director at Lakewood they do not care about their security officers or managers. They don't let us have any holidays off, they block every single one of them out
What do you like best about your company?
Being able to be myself
Review from Operations Dept
What would you most like to see improved at your company?
Get rid of employees that don’t list
Review from Operations Dept