60
NPS
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LOL Esports
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About LOL Esports' Brand
LoL esports represents professional League of Legends, an online game, on a global scale.
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
4/5
Customer Service
LOL Esports NPS
LOL Esports's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether LOL Esports's customers would recommend using the product based on a scale of -100 to 100.
LOL Esports Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
LOL Esports NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Apr 2021 100 | Apr 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
Dec 2024 60 | Dec 2024 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LOL Esports Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of LOL Esports users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LOL Esports Product Quality
3.8/5
LOL Esports has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock LOL Esports' overall Product Quality score rated by its users and customers.
LOL Esports Product Information
LOL Esports’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://lolesports.com
- Company Size
- 1-10 Employees
Industry
Tech
Hardware and Devices
Sports & Entertainment
LOL Esports Pricing
LOL Esports ROI & Value For Money
4/5
LOL Esports has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock LOL Esports' overall ROI score rated by its users and customers.
LOL Esports Customer Satisfaction (CSAT)
LOL Esports Customer Satisfaction (CSAT) Score
50 / 100
LOL Esports has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LOL Esports Customer Service
4/5
LOL Esports has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock LOL Esports' overall Customer Service score rated by its users and customers.
About LOL Esports's Customer Service
Address
Los Angeles, CA
Website
http://lolesports.com
LOL Esports as an Employer
2.8/5
LOL Esports has a 2.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
LOL Esports scored a 60 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of LOL Esports would recommend the brand to a friend. ENPS measures how likely LOL Esports employees would recommend working at LOL Esports to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 26% | Promoters |
|---|---|
| 41% | Passive |
| 33% | Detractors |
