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NPS
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Brand Page
Louisville Metro Government
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About Louisville Metro Government's Brand
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Louisville Metro Government NPS
Louisville Metro Government's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Louisville Metro Government's customers would recommend using the product based on a scale of -100 to 100.
Louisville Metro Government Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Louisville Metro Government NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Nov 2022 0 | Nov 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Louisville Metro Government Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Louisville Metro Government users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Louisville Metro Government Product Quality
3.7/5
Louisville Metro Government has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Louisville Metro Government's overall Product Quality score rated by its users and customers.
Louisville Metro Government Product Information
Louisville Metro Government’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.louisvilleky.gov
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Government Administration
Louisville Metro Government Pricing
Louisville Metro Government ROI & Value For Money
3.7/5
Louisville Metro Government has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Louisville Metro Government's overall ROI score rated by its users and customers.
Louisville Metro Government Customer Satisfaction (CSAT)
Louisville Metro Government Customer Satisfaction (CSAT) Score
100 / 100
Louisville Metro Government has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Louisville Metro Government Customer Service
3.7/5
Louisville Metro Government has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Louisville Metro Government's overall Customer Service score rated by its users and customers.
About Louisville Metro Government's Customer Service
Website
http://www.louisvilleky.gov
Louisville Metro Government as an Employer
3.3/5
Louisville Metro Government has a 3.3/5 stars for its overall company culture rated by their employees
top
40%
CEO of Louisville Metro Government
In the Top 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Louisville Metro Government scored a 0 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Louisville Metro Government would recommend the brand to a friend. ENPS measures how likely Louisville Metro Government employees would recommend working at Louisville Metro Government to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
