-100
NPS
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Lovelytics
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About Lovelytics' Brand
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
2.5/5
Customer Service
Lovelytics NPS
Lovelytics's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Lovelytics's customers would recommend using the product based on a scale of -100 to 100.
Lovelytics Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Lovelytics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -100 | May 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lovelytics Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Lovelytics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lovelytics Product Quality
2.5/5
Lovelytics has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lovelytics' overall Product Quality score rated by its users and customers.
Lovelytics Product Information
Lovelytics’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.lovelytics.com
- Company Size
- 51-200 Employees
Industry
Professional Services
Lovelytics Pricing
Lovelytics ROI & Value For Money
3/5
Lovelytics has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Lovelytics' overall ROI score rated by its users and customers.
Lovelytics Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lovelytics Customer Service
2.5/5
Lovelytics has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lovelytics' overall Customer Service score rated by its users and customers.
About Lovelytics's Customer Service
Address
1310 N Courthouse Rd, Arlington, VA 22203
Website
https://www.lovelytics.com
Lovelytics's Social Links
Lovelytics as an Employer
4.4/5
Lovelytics has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Lovelytics scored a -100 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Lovelytics would recommend the brand to a friend. ENPS measures how likely Lovelytics employees would recommend working at Lovelytics to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 43% | Promoters |
|---|---|
| 57% | Passive |
| 0% | Detractors |
