0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
LRW
Marketing or Exec? Claim Your Free Account
About LRW's Brand
"LRW is a custom market research firm that specializes in strategy development, advertising, customer satisfaction and new product development."
Brand at a Glance
10%
Customer Loyalty
3.2/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
LRW NPS
LRW's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether LRW's customers would recommend using the product based on a scale of -100 to 100.
LRW Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
LRW NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Jul 2022 0 | Jul 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LRW Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of LRW users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LRW Product Quality
3.2/5
LRW has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock LRW's overall Product Quality score rated by its users and customers.
LRW Product Information
LRW’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.lrwonline.com
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
LRW Pricing
LRW ROI & Value For Money
3.7/5
LRW has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock LRW's overall ROI score rated by its users and customers.
LRW Customer Satisfaction (CSAT)
LRW Customer Satisfaction (CSAT) Score
50 / 100
LRW has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LRW Customer Service
4/5
LRW has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock LRW's overall Customer Service score rated by its users and customers.
About LRW's Customer Service
Address
Los Angeles, CA United States of America
Website
www.lrwonline.com
LRW as an Employer
3.0/5
LRW has a 3.0/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
LRW scored a 0 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of LRW would recommend the brand to a friend. ENPS measures how likely LRW employees would recommend working at LRW to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 37% | Promoters |
|---|---|
| 38% | Passive |
| 25% | Detractors |
