29
NPS
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Brand Page
Lucid
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About Lucid's Brand
Lucid Software develops products that help developers and service providers integrate voice into web applications and business processes.
Brand at a Glance
70%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.4/5
Customer Service
Lucid CMO
Nathan Rawlins
Nathan Rawlins serves as the Chief Marketing Officer of Lucid. Nathan started at Lucid in Mar of 2017. Nathan currently resides in the Greater Salt Lake City Area.
Lucid NPS
Lucid's Net Promoter Score (NPS) is a 29 with 53% Promoters, 23% Passives, and 24% Detractors. Net Promoter Score tracks whether Lucid's customers would recommend using the product based on a scale of -100 to 100.
Lucid Overall NPS
| 53% | Promoters |
|---|---|
| 23% | Passives |
| 24% | Detractors |
Lucid NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 33 | Apr 2024 | 33 |
Sep 2024 33 | Sep 2024 | 33 |
Oct 2024 31 | Oct 2024 | 31 |
Nov 2024 33 | Nov 2024 | 33 |
Feb 2025 30 | Feb 2025 | 30 |
Mar 2025 30 | Mar 2025 | 30 |
May 2025 30 | May 2025 | 30 |
Aug 2025 31 | Aug 2025 | 31 |
Nov 2025 31 | Nov 2025 | 31 |
Dec 2025 29 | Dec 2025 | 29 |
Mar 2026 29 | Mar 2026 | 29 |
May 2026 29 | May 2026 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lucid NPS by Gender
Female customers rated Lucid's NPS 7 points higher than Male customers.
Male
0
Lucid's NPS was rated by Male customers on Comparably.
31%
Promoters
38%
Passives
31%
Detractors
Female
7
Lucid's NPS was rated 7 by Female customers on Comparably.
38%
Promoters
31%
Passives
31%
Detractors
Lucid NPS by Ethnicity
Lucid's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -1 | Caucasian | -1 |
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
Other -25 | Other | -25 |
Lucid NPS by Age
Lucid's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Lucid NPS by Usage
Lucid's NPS was rated the highest by customers who have used Lucid's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 16 | Less than 1 Year | 16 |
1 to 2 Years 28 | 1 to 2 Years | 28 |
2 to 5 Years 45 | 2 to 5 Years | 45 |
5 to 10 Years 70 | 5 to 10 Years | 70 |
Lucid Customer Reviews
Out of the 7 Lucid customer reviews 6 were positive and 1 was constructive. Lucid customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Lucid Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Lucid users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lucid Customer Loyalty Score by Gender
Female customers rated Lucid's Customer Loyalty score 16% higher than Male customers.
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Male
63%
Yes
Female
79%
Yes
Lucid Customer Loyalty Score by Ethnicity
Lucid's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lucid.
74
out of 100
Caucasian
78
out of 100
Asian or Pacific Islander
70
out of 100
Other
Lucid Customer Loyalty Score by Age
Lucid's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Lucid.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 40% | 26-30 | 40% |
31-35 40% | 31-35 | 40% |
41-45 100% | 41-45 | 100% |
46-50 64% | 46-50 | 64% |
51-55 100% | 51-55 | 100% |
66+ 64% | 66+ | 64% |
Lucid Customer Loyalty Score by Usage
Lucid's Customer Loyalty score was rated the highest by customers who have used Lucid's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Lucid Customer Loyalty Score by Industry
Lucid's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Lucid Product Quality
3.9/5
Lucid has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Lucid Product Information
Lucid serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Lucid supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Lucid’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Lucid's product the highest. Reviewers from the Accounting industry rated Lucid the lowest at 3.1.
- Website
- http://www.lucidchart.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Productivity
SaaS
Languages Supported
English
Dutch
French
German
Portuguese
Spanish
Japanese
Product Type
Business Process Management (BPM) Software
Development Tools Software
Org Chart Software
Diagram Software
Wireframe Software
Flowchart Software
Mind Mapping Software
Quick Insights into Lucid Product Quality
Lucid's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers ages 66+.
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Ranked Lucid Product Quality the Highest
Ranked Lucid Product Quality the Lowest
Lucid Product Quality Score by Gender
Female customers rated Lucid's Product Quality score 0.1 stars higher than Male customers.
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Male
3.7/5
Female
3.8/5
Lucid Product Quality Score by Ethnicity
Lucid's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Lucid.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Other 2.7 | Other | 2.7 |
Lucid Product Quality Score by Age
Lucid's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Lucid.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4 | 31-35 | 4 |
41-45 5 | 41-45 | 5 |
46-50 3.2 | 46-50 | 3.2 |
51-55 4.2 | 51-55 | 4.2 |
66+ 2.5 | 66+ | 2.5 |
Lucid Product Quality Score by Usage
Lucid's Product Quality score was rated the highest by customers who have used Lucid's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Lucid Product Quality Score by Industry
Lucid's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Education industry customers.
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Lucid Pricing
Lucid ROI & Value For Money
3.8/5
Lucid has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Lucid's overall ROI score rated by its users and customers.
Lucid Pricing Plans
Lucid has a pricing structure that accommodates small, medium, and large businesses. Starting from $4.95/month, Lucid uses a subscription model and offers the following: Basic, Single user, and $ 4.95 /mo.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Goods industry. The users from the Education industry think that they had the lowest ROI from Lucid.
Who Uses Lucid?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Lucid ROI
Lucid's ROI score was rated highest by customers from the Consumer Goods industry, and rated lowest by Other customers.
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Ranked Lucid ROI the Highest
Ranked Lucid ROI the Lowest
Lucid ROI Score by Gender
Female customers rated Lucid's ROI score 0.3 stars higher than Male customers.
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Male
3.1/5
Female
3.4/5
Lucid ROI Score by Ethnicity
Lucid's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lucid.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 2.1 | Other | 2.1 |
Lucid ROI Score by Age
Lucid's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Lucid.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3 | 26-30 | 3 |
31-35 4 | 31-35 | 4 |
41-45 4.8 | 41-45 | 4.8 |
46-50 2.3 | 46-50 | 2.3 |
51-55 3.6 | 51-55 | 3.6 |
66+ 2.4 | 66+ | 2.4 |
Lucid ROI Score by Usage
Lucid's ROI score was rated the highest by customers who have used Lucid's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Lucid ROI Score by Industry
Lucid's ROI score was rated the highest by Consumer Goods industry customers, and the lowest by Education industry customers.
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Lucid Customer Satisfaction (CSAT)
Lucid Customer Satisfaction (CSAT) Score
62 / 100
Lucid has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
35%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
9%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lucid Customer Satisfaction
Lucid's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers ages 46-50.
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Ranked Lucid Customer Satisfaction the Highest
Ranked Lucid Customer Satisfaction the Lowest
Lucid Customer Satisfaction Score by Gender
Female customers rated Lucid's Customer Satisfaction score 23 points higher than Male customers.
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58 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 8% | |
Very Dissatisfied | 17% |
81 / 100
FemaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 45% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 10% | |
Very Dissatisfied | 9% |
Lucid Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Lucid's Customer Satisfaction (CSAT) score was rated 61% according to Caucasian users and customers.
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61 / 100
Very Satisfied
23%
Satisfied
38%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
9%
Very Dissatisfied
15%
CSAT according to Asian or Pacific Islander
Lucid's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Lucid's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lucid.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
Lucid Customer Satisfaction Score by Age
Lucid's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Lucid.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 20% | |||||||||||||||
| 51-55 | 100% | |||||||||||||||
| 66+ | 50% |
Lucid Customer Satisfaction Score by Usage
Lucid's Customer Satisfaction score was rated the highest by customers who have used Lucid's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Lucid Customer Satisfaction Score by Industry
Lucid's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Lucid Customer Satisfaction Score by Industry",
"text": "Lucid's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 88,
"stars": 0,
"csatScore": 88,
"text": "Lucid's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 88
},
{
"label": "Accounting",
"groupId": 495,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Lucid's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Lucid's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}Lucid Customer Service
3.4/5
Lucid has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Lucid's overall Customer Service score rated by its users and customers.
About Lucid's Customer Service
Address
10355 S Jordan Gateway Suite 300, Salt Lake City, UT 84095
Website
http://www.lucidchart.com
Phone Number
+81 3-5363-7299
Quick Insights into Lucid Customer Service
Lucid's Customer Service score was rated highest by customers ages 41-45, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Lucid's Customer Service score.
Ranked Lucid Customer Service the Highest
Ranked Lucid Customer Service the Lowest
Lucid Customer Service Score by Gender
Female customers rated Lucid's Customer Service score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lucid.
Male
2.8/5
Female
3.6/5
Lucid Customer Service Score by Ethnicity
Lucid's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lucid.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 1.6 | Other | 1.6 |
Lucid Customer Service Score by Age
Lucid's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Lucid.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.6 | 26-30 | 3.6 |
31-35 3.8 | 31-35 | 3.8 |
41-45 4.8 | 41-45 | 4.8 |
46-50 1.8 | 46-50 | 1.8 |
51-55 4.1 | 51-55 | 4.1 |
66+ 2.3 | 66+ | 2.3 |
Lucid Customer Service Score by Usage
Lucid's Customer Service score was rated the highest by customers who have used Lucid's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Lucid Customer Service Score by Industry
Lucid's Customer Service score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.
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Consumer vs. Employees
Lucid scored a 29 for Net Promoter Score and a 38 for Employee Net Promoter Score. NPS gauges how likely a customer of Lucid would recommend the brand to a friend. ENPS measures how likely Lucid employees would recommend working at Lucid to a friend.
Net Promoter Score
29
NPS Score
| 53% | Promoters |
|---|---|
| 23% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
38
eNPS Score
| 64% | Promoters |
|---|---|
| 10% | Passive |
| 26% | Detractors |
