Lunds & Byerlys NPS & Customer Reviews

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Lunds & Byerlys

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Lunds & Byerlys

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About Lunds & Byerlys' Brand

Brand at a Glance

84%

Customer Loyalty

4/5

Product Quality

3.4/5

Pricing

3.9/5

Customer Service

Lunds & Byerlys NPS

Lunds & Byerlys's Net Promoter Score (NPS) is a 5 with 41% Promoters, 23% Passives, and 36% Detractors. Net Promoter Score tracks whether Lunds & Byerlys's customers would recommend using the product based on a scale of -100 to 100.

Lunds & Byerlys Overall NPS

NPS

41%	Promoters
23%	Passives
36%	Detractors

Lunds & Byerlys NPS Trend

-100

-50

100

Summary	Date	Score
Apr 2023 13	Apr 2023	13
May 2023 -11	May 2023	-11
Aug 2023 0	Aug 2023	0
Sep 2023 9	Sep 2023	9
Oct 2023 17	Oct 2023	17
Nov 2023 22	Nov 2023	22
May 2024 19	May 2024	19
Jun 2024 12	Jun 2024	12
Aug 2024 11	Aug 2024	11
Mar 2025 11	Mar 2025	11
Apr 2025 15	Apr 2025	15
May 2025 3	May 2025	3

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Lunds & Byerlys NPS by Gender

Male customers rated Lunds & Byerlys's NPS 71 points higher than Female customers.

Male

Lunds & Byerlys's NPS was rated 37 by Male customers on Comparably.

62%

Promoters

13%

Passives

25%

Detractors

Female

-34

Lunds & Byerlys's NPS was rated -34 by Female customers on Comparably.

33%

Promoters

Passives

67%

Detractors

Lunds & Byerlys NPS by Ethnicity

Lunds & Byerlys's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 17	Caucasian	17
Other 34	Other	34

Lunds & Byerlys NPS by Usage

Lunds & Byerlys's NPS was rated 28 points by customers who have used Lunds & Byerlys's products/services for Over 10 Years.

-100

-50

100

Summary	Usage	Score
Over 10 Years 28	Over 10 Years	28

Lunds & Byerlys Customer Reviews

Out of the 2 Lunds & Byerlys customer reviews 1 was positive and 1 was constructive. Lunds & Byerlys customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Lunds & Byerlys Customer Loyalty

84%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

84% of Lunds & Byerlys users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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84%

16%

Lunds & Byerlys Customer Loyalty Score by Gender

Female customers rated Lunds & Byerlys's Customer Loyalty score 22% higher than Male customers.

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Male

78%

Yes

Female

100%

Yes

Lunds & Byerlys Customer Loyalty Score by Ethnicity

Lunds & Byerlys's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Other

Lunds & Byerlys Customer Loyalty Score by Usage

Lunds & Byerlys's Customer Loyalty score was rated 87% by customers who have used Lunds & Byerlys's products/services for Over 10 Years.

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Over 10 Years	87%

Lunds & Byerlys Customer Loyalty Score by Industry

Lunds & Byerlys's Customer Loyalty score was rated 100% by Tech industry customers.

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Tech	100%

Lunds & Byerlys Product Quality

4/5

Lunds & Byerlys has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Lunds & Byerlys Product Information

Lunds & Byerlys’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Lunds & Byerlys's product the highest.

Website: http://lundsandbyerlys.com

Company Size: 5,001-10,000 Employees

Industry

Retail

Quick Insights into Lunds & Byerlys Product Quality

Lunds & Byerlys's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked Lunds & Byerlys Product Quality the Highest

Male	4.3
Other	4.1
Over 10 Years	4.1

Ranked Lunds & Byerlys Product Quality the Lowest

Caucasian	4
Female	3.3

Lunds & Byerlys Product Quality Score by Gender

Male customers rated Lunds & Byerlys's Product Quality score 1 stars higher than Female customers.

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Male

4.3/5

Female

3.3/5

Lunds & Byerlys Product Quality Score by Ethnicity

Lunds & Byerlys's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 4	Caucasian	4
Other 4.1	Other	4.1

Lunds & Byerlys Product Quality Score by Usage

Lunds & Byerlys's Product Quality score was rated 4.1 stars by customers who have used Lunds & Byerlys's products/services for Over 10 Years.

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Over 10 Years	4.1

Lunds & Byerlys Product Quality Score by Industry

Lunds & Byerlys's Product Quality score was rated 3.9 stars by Tech industry customers.

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Tech	3.9

Lunds & Byerlys Pricing

Lunds & Byerlys ROI & Value For Money

3.4/5

Lunds & Byerlys has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

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Lunds & Byerlys Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Lunds & Byerlys ROI

Lunds & Byerlys's ROI score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked Lunds & Byerlys ROI the Highest

Male	3.7
Over 10 Years	3.5
Tech	3.5

Ranked Lunds & Byerlys ROI the Lowest

Caucasian	3.2
Female	2.5

Lunds & Byerlys ROI Score by Gender

Male customers rated Lunds & Byerlys's ROI score 1.2 stars higher than Female customers.

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Male

3.7/5

Female

2.5/5

Lunds & Byerlys ROI Score by Ethnicity

Lunds & Byerlys's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2
Other 3.3	Other	3.3

Lunds & Byerlys ROI Score by Usage

Lunds & Byerlys's ROI score was rated 3.5 stars by customers who have used Lunds & Byerlys's products/services for Over 10 Years.

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Over 10 Years	3.5

Lunds & Byerlys ROI Score by Industry

Lunds & Byerlys's ROI score was rated 3.5 stars by Tech industry customers.

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Tech	3.5

Lunds & Byerlys Customer Satisfaction (CSAT)

Lunds & Byerlys Customer Satisfaction (CSAT) Score

73 / 100

Lunds & Byerlys has an overall Customer Satisfaction score of 73 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	47%
Satisfied	26%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	11%
Very Dissatisfied	5%

Very Satisfied

47%

Satisfied

26%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

11%

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Lunds & Byerlys Customer Satisfaction

Lunds & Byerlys's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by Other customers.

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Ranked Lunds & Byerlys Customer Satisfaction the Highest

Tech	100%
Male	88%
Over 10 Years	86%

Ranked Lunds & Byerlys Customer Satisfaction the Lowest

Female	67%
Other	67%

Lunds & Byerlys Customer Satisfaction Score by Gender

Male customers rated Lunds & Byerlys's Customer Satisfaction score 21 points higher than Female customers.

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88 / 100

Male

	Very Satisfied	50%
	Satisfied	38%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	12%
	Very Dissatisfied	0%

67 / 100

Female

	Very Satisfied	34%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	33%
	Dissatisfied	0%
	Very Dissatisfied	0%

Lunds & Byerlys Customer Satisfaction Score by Ethnicity

Caucasian
83%
Other
67%

CSAT according to Caucasian

Lunds & Byerlys' Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lunds & Byerlys.

83 / 100

Very Satisfied	50%
Satisfied	33%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

33%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

CSAT according to Other

Lunds & Byerlys' Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lunds & Byerlys.

67 / 100

Very Satisfied	67%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

Lunds & Byerlys Customer Satisfaction Score by Usage

Lunds & Byerlys's Customer Satisfaction score was rated 86 points by customers who have used Lunds & Byerlys's products/services for Over 10 Years.

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Over 10 Years	86

Lunds & Byerlys Customer Satisfaction Score by Industry

Lunds & Byerlys's Customer Satisfaction score was rated 100 points by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Lunds & Byerlys Customer Satisfaction Score by Industry",
	"text": "Lunds & Byerlys's Customer Satisfaction score was rated 100 points by Tech industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Lunds & Byerlys's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
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Tech	100

Lunds & Byerlys Customer Service

3.9/5

Lunds & Byerlys has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Lunds & Byerlys's Customer Service

Website

http://lundsandbyerlys.com

Quick Insights into Lunds & Byerlys Customer Service

Lunds & Byerlys's Customer Service score was rated highest by customers who have used Lunds & Byerlys's products/services for Over 10 Years, and rated lowest by Female customers.

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Ranked Lunds & Byerlys Customer Service the Highest

Over 10 Years	4.3
Male	4.2
Caucasian	4.1

Ranked Lunds & Byerlys Customer Service the Lowest

Other	4
Female	3.6

Lunds & Byerlys Customer Service Score by Gender

Male customers rated Lunds & Byerlys's Customer Service score 0.6 stars higher than Female customers.

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Male

4.2/5

Female

3.6/5

Lunds & Byerlys Customer Service Score by Ethnicity

Lunds & Byerlys's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.1	Caucasian	4.1
Other 4	Other	4

Lunds & Byerlys Customer Service Score by Usage

Lunds & Byerlys's Customer Service score was rated 4.3 stars by customers who have used Lunds & Byerlys's products/services for Over 10 Years.

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Over 10 Years	4.3

Lunds & Byerlys Customer Service Score by Industry

Lunds & Byerlys's Customer Service score was rated 4 stars by Tech industry customers.

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Tech	4

Lunds & Byerlys as an Employer

3.7/5

Lunds & Byerlys has a 3.7/5 stars for its overall company culture rated by their employees

top

15%

CEO of Lunds & Byerlys

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Lunds & Byerlys scored a 5 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Lunds & Byerlys would recommend the brand to a friend. ENPS measures how likely Lunds & Byerlys employees would recommend working at Lunds & Byerlys to a friend.

Net Promoter Score

NPS Score

41%	Promoters
23%	Passive
36%	Detractors

Employee Net Promoter Score

eNPS Score

47%	Promoters
16%	Passive
37%	Detractors

Global Ranking Snapshot

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1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail